Hotel safety and security.pptx 19 pages ppt

hotel safety

1. Hotel safety and security Anjali sahani Roll no.13

2. 9 Safety And Security Safety Management Programmes Security In Hotels Hotel Security Staff And System Role of Front Office in Security Types of Security Security and Control of Keys Fire Safety And Fire Fighting Accidents Basic Guidelines For Prevention Of Accidents: First Aid index

3. Safety and security Security of guest and his property is of great importance for the hotel. It is the moral and legal responsibility of a hotel to protect its guests and their property against threats posed by human beings with a conscious intent to harm them. Safety : refers prevention from accidents and adopting preventive measures against accidents, fire injury, disasters etc . and prevent damage to property . Security : refers to the prevention of theft, fire, and other emergencies . Safeguarding the guest and hotel property against any kind of crime, threat etc . 3

4. Review work procedures and inspect work areas for safety hazards. Make departmental heads aware of the nature and variety of hazards . Establish a safety committee. Maintain accurate safety records. Conduct periodic in-house safety inspections. Train staff members to implement consciousness. Motivate staff members to be safety conscious. Investigate and analyse all accidents and injuries. Practice safety management and monitor follow-ups. Review the effectiveness of your own safety management programme . 4 Safety Management programmes

5. 5 Resident card and Key control system should be used Housekeeper’s occupancy report is to be made regularly. Double lock system , magic eye and a door chain system are to be used. Proper left luggage system is to be followed. Safety lockers for guest valuables should be provided Modern and efficient fire fighting systems should be used. Smoke detectors are to be installed. Proper and regular maintenance of equipment, appliances and building should be done. Close circuit cameras at parking and other strategic areas are to be installed. Fire escape routes must be displayed in each room. Computerized room keys or magnetic keys must be used. SECURITY IN HOTELS

6. 6 A hotels security staff may include in house security personnel and contracted security officers. The security personnel should be trained to handle situations like vandalism, terrorist attacks, bomb threats. They may also be trained to prevent and fight fire . Hotels generally prefer ex-army or ex-police officials as their security officers because they are already well versed with various security aspects and have a lot of experience in this field. The security department is responsible for establishing the details of room keys, security, fire safety systems etc. HOTEL SECURITY STAFF AND SYSTEM

7. ROLE OF FRONT OFFICE IN SECURITy 7 A front desk professional is required to assume a variety of roles during a workday –chief among them being a gate keeper, communication expert , phone whiz, trouble shooter and receptionist. As a hotels first contact with guests, vendors , visitors and delivery people, the front office staff is the eyes and ears of the organization. To keep a hotel safe, everyone, especially front desk staff, should help with security.

8. A) Physical aspects 1) Internal Security 2) External Security B) Security of persons C) Security of systems 8 Types of Security

9. 1 ) Internal Security :­ Against theft, Fire Security, Proper lighting system, Safeguarding assets , ­Keeping track of unwanted guests. 2) External Security : ­Proper lighting of boundary and outside of the building , Proper fencing of the building, ­Fencing of pool areas to avoid accidents in night. Manning of service gates to restrict entry, Fixing of CCTV cameras. 9 A) PHYSICAL ASPECTS :­

10. B) Security of person 1. Effective recruitment and selection. 2. Identification of staff. 3. Key control ­. 4 . Red tag system ­. 5 . Training­. 6.Adherence to management policy of security. 7.Trash handling, Employee parking, ­Locker Inspection, Inventory records of linen. 8.Security consciousness 10

11. C) Security aspects of systems The term systems mean the operations of the hotel e.g. All the equipment used for operation , procedures laid down for operations and policies to be followed . Record all losses and missing items immediately Inventory control should be proper Verification should be done on regular basis. ­ Proper system for cash receipts and disbursements should be made. 11

12. Ensuring guest room security is crucial for hotels. Staff maintains control over room keys to prevent unauthorized access, making it a top priority for a safe and secure stay . Hotels for the security use three types of room keys :­ a)Emergency Key b)Master Key c)Guest Room Key 12 SECURITY AND CONTROL OF KEYS

13. FIRE SAFETY AND FIRE FIGHTING 13 Types Of Fires :­ Fire Triangle :­ 3 elements are required for fire to occur

14. Some unsafe practices that my lead to fire 14 Guest smoking in bed. The hotel not providing sand urns or sufficient ashtrays in rooms or public areas. Using high wattage light bulbs in lamps. Leaving linen chute door open. Storing rags and cloths with residues of cleaning polish still on them. Not unplugging electrical appliances when not in use . Using faulty electrical equipment or sockets. Using furnishing materials that are easily combustible.

15. Fire Warning Systems 15 Smoke Detectors Fire Alarm Sprinklers

16. What to do in case of fire emergency 16 1. Immediately switch on the nearest fire alarm. 2. If possible, attack the fire with suitable equipment , remembering to direct the extinguishers at the base of the flames. 3. Close windows and switch off all electrical appliances , including fans and lights. 4. Close the door to the affected area and report to the immediate supervisor for instructions. 5. Carry out instructions. 6. Remain at the assembly point until instructed to do otherwise. 7. Do not use the lifts. Fire Fighting Equipment's: 1. Starving­ 2 . Smothering ­ 3. Cooling­ Heat

17. 17 1. Excessive Haste 2. Carelessness : 3. Anxiety 4. Lack of Concentration 5. Failure to apply safety rules ACCIDENTS May occur due to any one of the following reasons. Basic guidelines for Prevention of Accidents: 1. Always follow instructions when using any equipment . 2. Keep floors clean and dry. 3. Place warning and safety signs around the area while cleaning. 4. Always dry hands before touching plugs, sockets, electrical fittings . 5. Mark faulty equipment as ‘out of order’. 6. Dispose of rubbish carefully. 7. Never place cigarette butts or sharp objects in the trash bag on the room attendant’s card. 8. Open and shut doors carefully. 9. Clean away broken glasses carefully.

18. 18 First Aid box:­ There should be a First Aid Box in the work area and it should be easily identifiable and accessible . It should be in charge of a responsible person who should ensure that the consumed medicines are replenished and the expired medicines are replaced regularly. FIRST AID

19. Thank you 19