How Managed IT Services Are Enabling SaaS Teams to Focus on Growth

Managing infrastructure, security, and uptime can distract SaaS companies from core product innovation.

This blog highlights how managed IT services help SaaS teams by:

Offloading infrastructure and server management

Strengthening security and compliance

Offering scalable support as you grow

Reducing operational costs and complexity

Let your developers focus on what matters—your product and customers.

How are you managing IT workloads in your SaaS stack? Let’s discuss!

1. How Managed IT Services Simplify SaaS Companies'
Operations

According to a 2023 survey, 54% of data center providers (source) reported that their most
significant outage cost more than $100,000, and 16% stated they lost more than $1 million. This
raises concerns about how SaaS companies can prevent such devastating risks as they are rapidly
growing and scaling. This is where managed IT SaaS comes into play for IT infra management in SaaS
environments. Let's explore the key approaches that managed IT services ensure reliable and smooth
operation, as well as streamline SaaS management.
Why do managed IT SaaS services matter?
SaaS businesses operate in a fast-growing environment where security, uptime, and agility are
prominent. However, a lack of smooth internal management of complex IT operations can put a
strain on resources and hinder innovation. Gartner predicts that over the next three years, 75% of
enterprises will increasingly rely on managed IT services (source) for their operations. For crucial
tasks such as integration, compliance, performance monitoring, and 24/7 continuous assistance,
these services provide expert surveillance.
Managed IT SaaS services ensure smooth operations while reducing risk for SaaS companies that
operate multiple platforms and user environments. By 2025, it's expected that global SaaS expenses
will exceed $232 billion. (source) This may make a streamlined, secure, and scalable IT backbone
more crucial than ever. That’s what managed services deliver.

2. What are the Key Challenges Faced by SaaS Companies?

The importance of managed IT SaaS services is undeniable. Yet, the value is best showcased by the
daily operational and technical challenges that arise. SaaS companies encounter a range of setbacks
every day as they develop and innovate, which can slow growth, reduce efficiency, and increase risk,
often without them noticing until it's too late.
1. Security & Compliance Gaps
SaaS businesses handle sensitive and confidential information for both private and public companies
across various regions, and adhering to laws such as GDPR, HIPAA, and SOC 2 is crucial. However,
most SaaS companies employ a shared responsibility model, which makes it doubtful who is
responsible for protecting that data. This often leads to neglected vulnerabilities and non-compliance
in the absence of specified boundaries and proactive management. This exposes businesses to data
breaches, penalties, and reputational damage.
2. Integration Complexities
Integration between SaaS platforms and legacy systems becomes more complex as the number of
platforms used for various business tasks increases. Operations might be delayed and workflows
disrupted by inconsistent formats, data silos, and incompatible APIs. Productivity suffers when
corporate procedures become disjointed and ineffective due to the absence of seamless integration.
3. Performance & Downtime Issues
It's a continuous practice approach to maintain excellent performance and uptime amid fluctuating
workloads and a global user base. SaaS solution providers often face the risk of latency challenges,
slow load times, or even unexpected failures in the absence of adequate monitoring and real-time
response capabilities. Every downtime moment has an immediate impact on business operations,
client satisfaction, and, eventually, revenue.
4. Lack of In-House Expertise
Many SaaS businesses are product-oriented and lack in-depth technical knowledge in areas such as
• IT operations,

3. • security compliance, and
• cloud architecture.
Forming an in-house and fully functional internal team can be costly and time-consuming. It may
often be impractical for rapidly expanding businesses. Teams are overworked and under-equipped to
address crucial infrastructure issues due to this talent shortage.
5. Rising Operational Costs
Without clear visibility or control, SaaS companies often stockpile a web of tools, licenses, and cloud
resources. This results in overspending, overlapping subscriptions, and expensive cloud fees if
proactive administration is not accomplished. Budgets are further strained by the expense of sudden
IT fixes, which makes operating costs unpredictable.
6. Non-continuous Support
SaaS customers often work 24/7, yet many businesses lack the internal resources required for
constant support and monitoring. Problems that arise on weekends, holidays, or at night go
unreported and escalate into severe issues. A lack of real-time responsiveness can deteriorate a
consumer's trust instantly and compromise service quality in today's globally interconnected
business world.
7. Inadequate Backup & Recovery
Customers often think their data is completely backed up. Still, many SaaS vendors only offer short-
term, limited data retention. This lack of comprehension exposes businesses to ransomware attacks,
synchronization issues, and unintentional data loss, while also leaving gaps in their recovery plans. If
a backup and disaster recovery plan isn't sufficiently secure, even minor incidents can risk business
continuity.
When considered separately, these challenges may seem attainable, but collectively, they create a
problematic and demanding environment. This is precisely the point at which Managed IT SaaS
Services provide unique value, enabling SaaS businesses to grow with greater resilience, authority,
and trust.

4. 9 key ways to simplify operations by IT infra for SaaS services

With the growth of SaaS businesses, the complexity of managing multiple platforms, users, and
vendors often becomes a great operational challenge. By incorporating management strategies,
managed IT SaaS services simplify the challenges by providing real-time control, security, improved
performance, and more effective resource utilization. Here's how these SaaS support services make
management a more strategic and efficient function.
1. Centralised SaaS Management
It can quickly get chaotic to manage dozens of SaaS solutions with varying payment cycles, access
permissions, and maintenance intervals. All SaaS apps can be monitored, controlled, and
consolidated with the help of managed IT SaaS services.
• Simplified billing: Overspending gets prevented by unified tracking of subscriptions,
renewals, and usage.
• Consolidated access control: Centralised provisioning and de-provisioning protect against
unauthorized access.
• Unified dashboards: Provide Real-Time visibility into all platforms, making seamless
management and decision-making easier.
2. Unified Monitoring and Management
Without any visibility, minor issues may gradually escalate into service disruptions. Here's how
managed IT SaaS services ensure proactive monitoring.
• Real-time monitoring: Continuous tracking of Performance, uptime, and usage metrics.
• Integrated dashboards: A single control panel is used to monitor all SaaS apps and critical
infrastructure.
• Fast issue resolution: Early detection minimises end-user impacts and allows for faster
remediation.

5. 3. Automated Updates and Patch Management
Errors and delays are common when updating manually. By automating patching procedures, IT infra
for SaaS reduces risk and increases stability.
• Timely security fixes: Minimise vulnerabilities by applying patches as soon as they become
visible.
• Platform consistency: Automation ensures that all systems are running in the latest and
secure versions.
• Maintenance with zero downtime: Updates occur without interrupting user workflows.
4. Optimised Integration and Interoperability
Workflow inefficiencies and data silos result from disconnected systems. Utilizing managed IT SaaS
services facilitates the integration of your digital stack.
• Legacy integration and smooth API: Seamlessly integrates new systems with existing ones.
• Simplified signal flow: Reduces redundancy and improves accuracy.
• Increased productivity, faster collaboration, and decision making with integrated workflows.
5. Enhanced Security and Compliance
Strong security is now required due to the increased prevalence of cyber threats and heightened
regulatory scrutiny. Each level of your SaaS ecosystem is protected by managed IT services.
• IAM and Data encryption: Safeguard confidential business information.
• Continuous compliance monitoring: Keeps your integrity maintained with audit-ready
standards such as GDPR, HIPAA, and ISO.
• Security governance: Ensures consistent compliance through regular audits and the
implementation of best practices.
6. Backup and Disaster Recovery (BaaS)
Many SaaS vendors offer limited data retention, leading to gaps in protection. IT infra for SaaS
guarantees a wide range of recovery options.
• Independent backups: By backing up your data independently, you can get beyond vendor
restrictions.
• Fast recovery: Restoring lost or damaged data as soon as possible reduces operational
interruption.
• Business continuity: There is less downtime and greater confidence in resilience, which helps
in business continuity.
7. Scalability and Resource Optimization
As your SaaS environment evolves, infrastructure must scale without causing performance
bottlenecks or waste.
• Elastic resource allocation: As usage demands change, infrastructure adapts accordingly.

6. • Cost control: Automation and license management help prevent excessive spending.
• Scalable strategy: Systems are designed to grow without requiring a complete rebuild from
scratch.
8. 24/7 Expert Support and Incident Management
In the world of SaaS, delays or outages at any time might have worldwide effects. Support from
managed IT for SaaS is always available.
• 24/7 Monitoring: Even during off-hours, systems are constantly monitored.
• Fast incident response: Users experience less impact when the Mean Time to Resolution
(MTTR) is accelerated.
• Working smoothly: Knowing that professionals are handling important issues allows internal
teams to concentrate on strategic tasks.
9. Streamlined Vendor Management
Managing multiple SaaS providers can be hectic and time-consuming. Vendor relations are
centralised under IT infra for SaaS companies.
• Single point of contact: Across all platforms, a single staff member manages support,
renewals, and procurement.
• Vendor consolidation: To simplify, similar tools are found and streamlined.
• Faster resolution of issues: There is no need to switch between vendor support teams, as
everything is coordinated.
Wrapping Up
Managed IT SaaS services enhance SaaS operations by employing these strategies rather than merely
supporting them. These services provide SaaS businesses with the tools they need to scale more
intelligently, develop more quickly, and operate with complete trust in their digital foundation,
encompassing centralization, compliance, performance, and cost control.
ESDS Managed Services are specifically designed to help SaaS companies navigate this complexity.
Our centralized administration platform, 24/7 expert support, security-first approach, and industry-
proven track record enable SaaS providers to offer their users reliable, secure, and scalable
experiences. ESDS lets you streamline IT processes so you can concentrate on what really matters:
building outstanding SaaS products and improving customer service, regardless of whether you're a
startup or a business overseeing hundreds of applications.