HR Handbook.pdf

Hr description

1. HR HANDBOOK
MFX Proprietary and Confidential 2022

2. Who We Are
2
2007
Founded
2300+
Clients
4,22,000
Employees
23
10
Countries
3
Business Platforms
Acquisitions &
Investments
We are India’s leading Business Services Provider

3. Core Values
MFX Proprietary and Confidential 2015

4. ORGANIZATION CHART
4
MFX Proprietary and Confidential 2022
Arjun Ramraju
(CEO -MFX India & Qtek
Systems)
Bangalore
Natarajan R
(ADM & Technology Solutions)
Chennai
Avtar Singh
(Infra & SOC Delivery)
Bangalore
Vedashree N
(Testing), Bangalore
Anil Singh
(End User & Delivery),
Mumbai
Aditya Vardhan
(Info Sec) , Gurgaon
Partha Ukil
(Business Head), Gurgaon
Suvannita Laha
(HR Head),
Bangalore

5. Employee Attendance
How to Mark your attendance?
Please follow the below path.
Login to WAFERS –ME Tab –Web Clock –Check In & Check out using the correct reference
Note: Please use present from Office, present from Client location, Work from Home only while marking the Web Check in
MFX Proprietary and Confidential 2022

6. Attendance Regularization/Time Change Request
MFX Proprietary and Confidential 2015
A) In case when only CHECK-OUT has been missed
1.Login to WAFERS –Web Clock
2.Select the date for regularisation -Click on Actions –Request Change

7. Attendance Regularization/Time Change Request
MFX Proprietary and Confidential 2015
A) In case when only CHECK-OUT has been missed
1.Login to WAFERS –Web Clock
2.Select the date for regularisation -Click on Actions –Request Change

8. Attendance Regularization/Time Change Request Continued…
MFX Proprietary and Confidential 2015
3. Since you have only missed CHECK-OUT, click on the pencil icon which is for “Edit”.
Please note, clicking on add will result in two time entries. Hence, ensure clicking on “Edit”.
4. Select the End Time –OK –Submit

9. Attendance Regularization/Time Change Request Continued…
MFX Proprietary and Confidential 2022
B) In case both check-in and check-out have been missed
1. Click Add
2. Fill the entry –OK –Submit

10. LEAVE POLICY
MFX Proprietary and Confidential 2022
Leave TypePer CalendarYear Permanent RT
Sick Leave –6 days Yes No
Casual Leave –7 days Yes No
Vacation Leave –20 days Yes Yes
Maternity Leave –26 weeks Yes No
Miscarriage Leave –6 weeks Yes No
Paternity Leave –5 days Yes No
Special Leave –1 day Yes Yes
CovidPaid Leave –28 days Yes Yes
CovidPrimary Caregiving Leave –14days Yes Yes
Wellness Leave –2days Yes Yes
Loss of Pay Yes Yes

11. Salary Structure
MFX Proprietary and Confidential 2022
PART
•Food Coupons
•Telephone
•LTA
•Car -Lease, Driver
Salary Fuel,
Maintenance
Salary
Structure
Target Variable CompensationRetirals
Taxable Components
D
C
B
A
•Provident Fund (PF) –1800 cap per
month, for L3 & below. deducted
from salary, matching equivalent
contribution from company. For L2
&above the employee can choose
12% on basic
•Statutory Bonus –for those below
INR 21,000 p.m. basic salary band
•ESIC (where applicable)
•Business/Role Specific Incentive
Programme : payable
monthly/quarterly/ biannually or
annually OR
•Quarterly Variable Pay: Payable
quarterly, at the end of the second
month of the consecutive quarter
based on business performance, for
first 3 quarters.
PART PART
PART
Flexible Benefits Plan
•Basic pay: 50% of Cost to Company
(CTC), Minimum Wage of the state,
whichever is higher
•HRA: 50% (for Metros) or 40% (for
non metros) of the Basic Pay
•Any remaining payable component

12. MFX Proprietary and Confidential 2022
Payroll Deductions
Provident Fund (PF)–Employee’s contribution (12% of Basic, where basic is
capped at 15000 per month for L3 and Below (Rs 1800). For L2 and above upto12%
of basic option available )
Income Tax –Tax deducted at source, (based on your Investment Declaration on
Peopledesk)
Professional Tax (PT): Statutory deduction based on State of your Work Location
ESIC –Employee’s contribution (.75% of Gross Wages)
Salary recoveries wherever applicable
Leave without pay / Loss of Pay

13. MFX Proprietary and Confidential 2015
Group Hospitalization and Medical Insurance Policy
13
Insurer: India Insure. TPA: Medi Assist Insurance TPA Pvt. Ltd., (Medi Assist). Period: 1
st
March 2022 to 28th Feb 2023.
Deduction for new joiners happen in the consequent month of joining and in 3 equal installments for existing employees at thetime of
renewal.
At Quess, we got you and your family covered -right from Day 1
LEVEL
GMC
TOTAL
SUM
INSURE
D
PARENTS /IN-
LAWS MAX.
ELIGIBILITY
(50% OF THE
TOTAL SUM
INSURED)
GPA Sum
Insured
(Only self-
covered)
GTLI Sum Insured
(Only self-
covered)
MAXIMUM
COVERAGE OPTIONS
EMPLOYEE
CONTRIBUTION
ON (GMC)
PER PARENT
NOMINAL
CONTRIBUTI
ON (GMC)
L1 & above
5,50,00
0
5,50,000 40,00,000
Twice the Fixed CTC
/ with a minimum
payment of INR. 10
Lacs
SELF + SPOUSE + 2KIDS
+
2 PARENTS/IN-LAWS
4000 4500
L2 & L3
3,50,00
0
1,75,000 30,00,000
SELF + SPOUSE + 2KIDS
+
2 PARENTS/IN-LAWS
3000 3500
L4 & L5
3,00,00
0
1,50,000 25,00,000
SELF + SPOUSE + 2KIDS
+
2 PARENTS/IN-LAWS
2000 3000
L6,L7,L8
2,50,00
0
1,25,000 20,00,000
SELF + SPOUSE + 2KIDS
+
2 PARENTS/IN-LAWS
800 2200
Temp
1,00,00
0
NILL
10,00,000
ONLY FOR SELF 0 0

14. MFX Proprietary and Confidential 2022
Escalation Matrix
Name Contact No Email ID
Customer care 24*7 1800 425 9449 [email protected]
Kiran R 88678 32816 [email protected]
Noor Ahmed Shariff 70229 69920 [email protected]
Sampath Kumar 98450 74602 [email protected]
Jayakar V 77609 76455 [email protected]
All new joiners should go through the policy and the online module to understand the components and the criticality of the
policy.
To check network of hospitals
Step-1 :Login to https://www.medibuddy.in/
Step -2 : Click on Network Hospitals
Step-3 : Select Insurer as United India Insurance companyusing the dropdown list
Step -4: Select Hospital Name (eg,FortisHospital/Columbia Hospital/Shekar Hospital etc.,)
Group Hospitalization and Medical Insurance Policy

15. Income Tax Declaration, Flexi Benefits And Travel Policy
MFX Proprietary and Confidential 2022
•All employees are required to make any Income tax declaration at the beginning of the financial year –in
April.
•New Joiners are to make their Income tax declaration –declaration of n=investments made, within one
month of joining. Last date to declare your Income Tax Investment Details of 2022 –23 -20
th
of every
month.
•Flexi Benefits (Part C) portal will be enabled in June 2022.
•Employees are required to settle all travel related claims i.e. any expense incurred while on business
tour -example conveyance, meeting expenses, incidental etc., within 30 working Days in Trip Gain.
•All original bills ( Strictly for the current financial year only), along with appropriate forms should be sent,
before the 20
th
of each month, addressed to [email protected]. Bills submitted between
1st to 15th of any month will be reimbursed on 25th of the same month. Bills submitted after 15th will be
reimbursed on 10th of the next month.

16. Performance Management
MFX Proprietary and Confidential 2022
Objective: Performance Management System is to drive individual performance, facilitate employees’ personal and career development,
training needs, promotions, managing poor performance, transfers, and disciplinarily actions.
Note: KRAs need to be set within one month of the employee joining and uploaded on Wafers->Career and Performance
•Performance Appraisal is conducted once a year in the month of April. Anyone who has joined on or before 30
th
September is eligible.
•Improvements in performance are done through a corrective action plan through a Performance Enhancement Plan (PEP).
•Any employee who is serving notice, who has resigned or who is on a performance improvement/enhancement plan prior to the
payment of Variable Pay for the current performance cycle, shall not be eligible for any variable payout.
•The determination of actual payout to an employee could be defined on parameters that relate to vertical / business / companyand/or
individual performance.
•Taxes as applicable would apply on all payouts.
•Performance linked Bonus applicable only to specific employees based on Client requests**.
•Variable pay gets paid out Quarterly wise as Q1,Q2,Q3 & Q4 in 20%:20%:20%:40% ratios. However the Q1,Q2,Q3 payout directly linked
with company performance and Q4 payout directly connects with the employees annual performance.
Scale -5: Outstanding Performance 4: Exceeds Expectations, 3: Meets Expectations, 2: Needs Improvement, 1:Does not meet
expectations

17. Mandatory Trainings
MFX Proprietary and Confidential 2022
All employees have to mandatorily complete the below trainings
within 2 weeks of time from the Date of Joining. Below policies
have to be adhered to from the first policy of
1.POSH -Prevention of Sexual Harassment Policy
2.Code Of Conduct
3.Data Privacy Awareness
4.Information Security Awareness
5.Group Insurance Policies

18. MFX Proprietary and Confidential 2022 18
Employee Self Service | Help Desk
My Knowledge Classic

19. MFX Proprietary and Confidential 2022 19
Employee Self Service
Q'bieis our voice enabled digital assistantto help employees find answers to everyday queries like leaves, benefits, status of tasks etc.