Answer Key
Testname: UNTITLED62
66)Orientation/onboarding is training designed to prepare employees to perform their jobs effectively, learn about their
organization, and establish work relationships.
Organizations provide for orientation/onboarding because:
• No matter how realistic the information provided during employment interviews and site visits, people feel shock
and surprise when they start a new job.
• Employees need to become familiar with job tasks and learn the details of the organization's practices, policies, and
procedures.
67)1. Formal education. Organizations may support employee development through a variety of formal
educational programs, either at the workplace or off-site. These may include workshops designed
specifically for the organization's employees, short courses offered by consultants, colleges, or
universities, MBA and executive MBA programs. These programs may involve methods including lectures by
business experts, business games and simulations, and experiential programs.
2. Assessment. Another way to provide for employee development involves assessment—collecting information and
providing feedback to employees about their behaviour, communication style, or skills. This may involve the use of
psychological tests (e.g. MBTI), assessment centres, assessment of emotional intelligence (EQ), and 360-degree
feedback.
3. Job experiences. The combination of relationships, problems, demands, tasks, and other features of an employee's
job. Job enlargement, job enrichment, transfer, downward move, job rotation, promotion or temporary assignment to
another organization are job experiences used for employee development.
4. Interpersonal relationships. Employees can also develop skills and increase their knowledge about the organization
and its customers by interacting with a more experienced organization member. Mentoring and coaching are two
types of relationships used for employee development.
68)1. Data gathering. The use of information by employees to determine their career interests, values, aptitudes, and
behavioural tendencies. Criteria for success include focusing on the competencies needed for career success and
including a variety of measures.
2. Feedback. Employees receive information about their skills and knowledge and where these assets fit into the
organization's plans. Criteria for success include maintaining confidentiality and focus on specific success factors,
strengths, and improvement areas.
3. Goal setting. Employees set short- and long-term career objectives. Criteria for success include involving
management and coaches/mentors, specifying competencies and knowledge to be developed, as well as specifying
specific developmental methods.
4. Action planning and follow-up. In the final step, employees prepare an action plan for how they will achieve their
short- and long-term career goals. Criteria for success include involving management/coaches/mentors, measuring
success and adjusting plans as needed, and verifying that the pace of development is realistic.
18