Human Resource Planning In Hotel Business

1. Human Resource
Planning of Hotel Blue
Paradise
Presented by:-
Aditya Modani

2. About us…..
The BLUE PARADISE GROUP OF HOTEL, a 5 - ssar deluxe
business hotel, stands majestically amidst 12 acres of lush green gardens
and a sparkling lagoon in the garden city of Bangalore. It's attributes of
comfort, technology and design, along with the regal ambience, combines
to provide outstanding service to the business traveler & the most
impressive pool side restaurant. Situated 2.5 kilometers away from the
International airport, it is in close proximity to the central business
district and a stroll from the KGA golf course.

3. About Hotel…………
125 elegantly furnished deluxe rooms & suites
Large business desk in all rooms
2 Line telephones in all rooms
100 channel cable TV
Broadband high speed internet access
Business Centre
Round the clock butler service
Laundry & Dry Cleaning
Board rooms & Meeting rooms
Outdoor Swimming Pool
World's Finest Club Floors
Electronic safe in all rooms
Single line telephone in all the bathrooms
Fully stocked mini-bar
Concierge Services
24 hr In-Room dining
Limousine Services
Asia's Premier Spa
WI-FI connectivity is available throughout the hotel.

4. What is Human
Resource Management
Human Resource Management field,
including knowledge of job analysis,
human resource planning, recruiting,
employment selection, equal employment
opportunity, performance appraisal,
compensation, incentives, benefits, and
labor relations.

6. Types of openings in the hospitality
industry……..
Office of Finance Office of Finance
Office of Facilities Planning & Management Office of Facilities Planning & Management
(OFPM) (OFPM)
Office of Human Resources Office of Human Resources
Project Managers Project Managers
Development Office Development Office
Food & Beverages DepartmentFood & Beverages Department
Laundry ServicesLaundry Services
SystemsSystems
Front DeskFront Desk

7. Office of Finance
Chief Accountant
Credit Officer Account’s Officer System Coordinator
Credit Supervisor
Credit Assistants
Internal Auditors
Audit Assistants

8. Office of Facilities Planning & Maintenance (OFPM)
Chief security Officer
Duty manager Training Manager Supervisors
Time keepers
Assistant Training
manager
Security Personnel
Chief Officer
Maintenance
Preventive
Maintenance
Manager
Break down
Maintenance
Manager
Predictive
Maintenance
Manager

9. Senior Manager (HRM)
Personal Officer
Personal Supervisor
Time keeper
Personal Cafeteria Assistance
Industrial & Cooperate Relation
manager
Assistant manager (HRM)
Officer Recruitment
Secretary
Human Resource Department

10. Front Desk Department
Front Office
manager
Secretary Duty Manager
Guest, Reservation Executive
Front Office In charge
Reservation Supervisor
Bell Boys
Airport Representative
Telephone Operators

11. Food & Beverages Department
F & B Manager
Banquet Manager Restaurant manager
Assistant restaurant
manager
Captain/hostess
Senior steward
Steward

12. Kitchen & Food production
Chief Chef
Junior chef
Specialty Cook
Utility Assistants Utility assistants
Sous Chef

13. Marketing Department
Chief
Marketing
Officer
Public Relationship
Officer
Executive Marketing Officers

14. House Keeping & Laundry
Department
Executive
Supervisor
Floor SupervisorFloor Supervisor
Asst. ExecutiveAsst. Executive
House KeeperHouse Keeper
Room Attendants
Laundry Manager
Supervisor
Laundry
Attendants

15. Job Description (HRM)
He will manage the medium and long-term strategic planning of HR
policies, initiatives and interventions relating to faculty management.
He will analyse statistics, reports, trends and submit proposals to
management to achieve overall HR objectives and goals. This
portfolio includes the administration of academic headship
appointments and managing programmes for faculty as well as
participation in cross-functional projects.
He will be an important member of the HR team in partnering the
senior management and line managers to develop and implement
strategic human capital development initiatives such as talent
management, succession planning, leadership development,
manpower planning and organizational development which align
people, systems, structures and work processes to the
organisation’s overall mission and goals.

16. Job Description (Finance)
He will be responsible for inventory management, taxation
and property tax as well as treasury functions including cash
flow management and credit facilities with banks. He will be
a key member of the finance management team and will
assist in systems implementation and enhancement as well as
any other ad-hoc projects. Other responsibilities include
liaison with bankers, lawyers and external parties.
He will be responsible for the budgeting, management
reporting and analysis of Departments’ monthly financial &
operating performance, highlighting of issues to
management.

17. Job Description (Security & Maintenance )
He will assist the Head of Campus Security in restructuring the security workforce and
revamp, plan, implement and manage a strategic security philosophy and blueprint including
policy formulation, crisis management, audit and promotion of security awareness.
Maintenance Department :There are three types of maintenance department.
Preventive maintenance : This is done in order to maintain the items in the hotel at periodic
levels . They will be knowing the shelf life of the instrument or the system and will be
replaced periodically .
Breakdown maintenance : When any items fail this type of maintenance is done and
they replace then when the system fails.
Predictive maintenance : In it the shelf life of the product or the system will be know
and will be known and will be replaced then and there itself.

18. Human resource policies
Attraction and Retention Strategies
Focus on Reward
Performance & Reward Model
Performance management
systems/performance

20. Performance & Reward Model
Rewards
Expectation
Rewards
Expectation
ContributionContribution
Extrinsic Rewards
Intrinsic Rewards
Organisational LearningOrganisational Learning
Personal LearningPersonal Learning
Organisational
Context
Resources/
Support
Competencies/
Capability
Performance
Level of
Satisfaction
Level of
Effort
Perception
of Equity

21. Provision of Remuneration Package Items for CEO/GM
and Senior Executives
Employee superannuation
contributions
Council vehicle
Employer superannuation
contributions
Professional association
membership
Laptop
Mobile phone
Self education expenses
Uniforms
Salary continuance insurance
Child care
Financial planning
Annual leave loading
Second council vehicle
Health evaluation or medical
checks
Total and permanent
disablement insurance
Parking (liable to FBT)
Club or gym subscriptions
Vehicle allowance
Life insurance
Home, personal or investment
loans
Payment of private telephone
accounts

22. Conclusion
All the above mentioned human resources policies of
our organization will help us to retain the employees
and will led to feeling of job satisfaction among the
employees.
These policies also will help in new recruitments and
will help in achieving the organizational goals.