Iata operational safety_audit_(iosa)

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"Our goal is to seek and maintain registration as an IOSA Operator Airlines"
IATA Operational Safety Audit
(IOSA)
Marketing Division Briefing
Jeddah 22/02/2005
Presented by
Capt. Abdulhameed Alghamdi
GM Corporate Safety
ICSC chairman

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"Our goal is to seek and maintain registration as an IOSA Operator Airlines"
Remainder
•Greetings.
•Presentation Materials (safety.sv.net/iosa).

•Q&A.
•Smoking.
•Mobil Phone.
•Emergency Exits
•Coffee Break.

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"Our goal is to seek and maintain registration as an IOSA Operator Airlines"
Background
•The airline industry is subject to ever
increasing numbers of inspections,
reviews and audits.
•These often overlap in intent and content.
•They have a wide variability of standards
(up to now).
•The industry needs to standardise,
harmonise and rationalise these
processes.

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"Our goal is to seek and maintain registration as an IOSA Operator Airlines"
Foreword
IOSA is being developed as part of the IATA
Safety Strategy 2000+.
Since 2001, in an intensive effort with the
world’s leading airlines and other industry
entities IATA Operational Safety Audit
Program was developed.
The official launch date for IOSA is 1 July
2003.

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"Our goal is to seek and maintain registration as an IOSA Operator Airlines"
What is IOSA?
Section 1

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"Our goal is to seek and maintain registration as an IOSA Operator Airlines"
•IOSA Programme is an internationally
recognised and accepted evaluation
system
•It is designed to assess the operational
management and control systems of an
airline
•It uses internationally recognised quality
audit principles
•It is designed so that audits are conducted
in a standardised and consistent manner
The IOSA Concept

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"Our goal is to seek and maintain registration as an IOSA Operator Airlines"
•IOSA Programme has quality and
integrity.
•Airlines and regulators can accept
IOSA reports.
•Achieves cost-efficiency through
reduction in audit redundancy by
Audit Sharing.
The IOSA Concept

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"Our goal is to seek and maintain registration as an IOSA Operator Airlines"
•To provide a standardised and cost-
effective audit programme based on:
–Internationally recognised
standards
–A structured system of audit sharing
–Helping improve operational safety
–Reducing the number of separate
audits required
IOSA Goal

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"Our goal is to seek and maintain registration as an IOSA Operator Airlines"
IOSA Original Intent
One:
Introducing a single, agreed, common airline
audit standard.
Two:
Safety of airline operations remains the
highest industry priority.

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"Our goal is to seek and maintain registration as an IOSA Operator Airlines"
Do We need IOSA
?

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"Our goal is to seek and maintain registration as an IOSA Operator Airlines"
Accidents are the tip
of the iceberg
Fatal
accidents
Serious
incidents
Minor incidents
1
30
300
Safety Actions
Operational ChallengesOperational Challenges
Heinrich’s Safety Pyramid

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"Our goal is to seek and maintain registration as an IOSA Operator Airlines"
Total reported safety related events
2000-2004

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"Our goal is to seek and maintain registration as an IOSA Operator Airlines"
SCC Work ProcessSCC Work Process

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"Our goal is to seek and maintain registration as an IOSA Operator Airlines"
Total A/C Ground Damage by
Cause 2001-2004
11
169
89
63

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"Our goal is to seek and maintain registration as an IOSA Operator Airlines"
Total categorized reported
safety related events 2000-2004
496
537
1305
91
376
506
123

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"Our goal is to seek and maintain registration as an IOSA Operator Airlines"
The Domino Theory

Underling Basic Immediate Safety Consequences
Cause Cause Cause Defenses
(Management) (System) (Individual) (Filter) (Result)
•Latent Error Latent Error * Active Error * Countermeasures - Accident
- Incident

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"Our goal is to seek and maintain registration as an IOSA Operator Airlines"
Threat and Error Management (TEM)
Threats
Threat Mgmt
Error
Mgmt
Errors
Outcome
Contributing
Factors
Contributing
Factors

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"Our goal is to seek and maintain registration as an IOSA Operator Airlines"
Commitment
All IATA member airlines have
committed to seek registration
as an IOSA Operator
by January 1, 2006.

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"Our goal is to seek and maintain registration as an IOSA Operator Airlines"
IOSA Operational Standards
•IOSA Audit standards only; not regulations.
•Include requirements from global authorities
such as ICAO, JAA, FAA, etc.
•Include selected QMS and SMS principles.

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"Our goal is to seek and maintain registration as an IOSA Operator Airlines"
IOSA will complement, But will
not replace the ICAO
Universal Safety Oversight
Audit Program.

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"Our goal is to seek and maintain registration as an IOSA Operator Airlines"
STATESSTATES
AirlinesAirlines

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"Our goal is to seek and maintain registration as an IOSA Operator Airlines"
Without IOSA Audit:
Airline A
Airline B
Airline C
Airline Z
Airline Y
Airline X
Audit
Audit
Audit
Audit
Audit
Audit
Audit
Audit
Audit

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"Our goal is to seek and maintain registration as an IOSA Operator Airlines"
With IOSA Audit:
System
IOSA
Airline C
Airline Z
Airline X
Airline Y
Airline A
Airline B

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"Our goal is to seek and maintain registration as an IOSA Operator Airlines"
IOSA Benefits
Section 2

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"Our goal is to seek and maintain registration as an IOSA Operator Airlines"
Financial Benefits
•IOSA can replace current multiple code-
sharing audits.
•Reduces the number of auditor
resources used to conduct audits.
•Reduces the number of Auditee
resources needed to interface with
auditor teams.
•Reduces time required to complete
code-sharing processes.

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"Our goal is to seek and maintain registration as an IOSA Operator Airlines"
Quality Benefits
•Standardisation of audit depth and
quality.
•Standardisation of audit results.
•IOSA registration is a clear
statement of an airline’s operational
integrity and its ability to manage
associated risks.

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"Our goal is to seek and maintain registration as an IOSA Operator Airlines"
IOSA Principle
Section 3

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"Our goal is to seek and maintain registration as an IOSA Operator Airlines"
IOSA Principles
•IOSA determines whether required standards
are documented and implemented.
•An IOSA Audit is not a pass/fail process
rather than it is a corrective process.
•IOSA provides room for individual company
culture and operational procedures.

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"Our goal is to seek and maintain registration as an IOSA Operator Airlines"
How is compliance confirmed?
•IOSA uses formalised standard checklists.
•Checklists contain IOSA Standards (‘shall’
items) and Recommended Practices (‘should’
items).
•Every required process must be documented.
•Every required process must be implemented.
•This achieves Conformity.

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"Our goal is to seek and maintain registration as an IOSA Operator Airlines"
IOSA Structure
Section 4

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"Our goal is to seek and maintain registration as an IOSA Operator Airlines"
Principal IOSA Entities
•IATA
–Develops standards.
–Keeper of IOSA Registry.
–Accreditation of Audit Organisations
(AO) and Endorsed Training
Organisations (ETO).
–Quality oversight of total IOSA
Programme.

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"Our goal is to seek and maintain registration as an IOSA Operator Airlines"
Principal IOSA Entities
•Audit Organisations (AO)
–Accredited by IATA.
–Conduct IOSA audits:
•Raise and monitor closure of Findings.
•Complete IOSA Audit Report (IAR).
–Quality oversight of auditor
performance.
–Approval of IOSA Auditors.
–Auditor recurrent training and
continued approval.

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"Our goal is to seek and maintain registration as an IOSA Operator Airlines"
Principal IOSA Entities
•Endorsed Training Organisations
(ETO)
–Accredited by IATA.
–Conduct IOSA auditor training.
•IOSA Oversight Committee (IOC).
–Oversight of and guidance to IOSA
Programme.
–Comprises 25 airlines, 10 regulators
plus observers.

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"Our goal is to seek and maintain registration as an IOSA Operator Airlines"
IOSA Relationships
IOSA
Oversight
Committee
Audit
Organisation
Endorsed
Training
Organisation
IOSA
Programme
Airline
Audit
Training
AccreditationAccreditation

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"Our goal is to seek and maintain registration as an IOSA Operator Airlines"
IOSA Documentation
Section 5

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Manuals
•IOSA Standards Manual (ISM):
–Part 1 – IOSA Standards and
Recommended Practices (ISARPs).
–Part 2 – IOSA Guidance Material (IGM).
•IOSA Checklists:
–The checklists used by IOSA auditors to
accomplish audits in accordance with ISM.

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"Our goal is to seek and maintain registration as an IOSA Operator Airlines"
Manuals
•IOSA Programme Manual (IPM):
–Contains the standards that govern the total
IOSA Programme.
–Applicable to AO (auditors), Operators
(auditees) and IATA.
•IOSA Auditor Handbook (IAH):
–Guidance material for IOSA auditors.

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"Our goal is to seek and maintain registration as an IOSA Operator Airlines"
SVA Preparation
Section 6

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"Our goal is to seek and maintain registration as an IOSA Operator Airlines"
Operator Preparation
•Obtain ISM and Checklists from ICSC website
(safety.sv.net/iosa) and distribute to heads of
operational sections.
•Review ISARPs against the operator’s current
operational policies and procedures.
–Standards “shall”, Recommended Practices
“should”.
•Carry out Gap Analysis using Checklists by
requesting AO to accomplish a pre-audit, or by
undertaking internally.

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"Our goal is to seek and maintain registration as an IOSA Operator Airlines"
Recommended Action Plan
1.An IOSA steering committee shall be
formed from the following departments.
-Safety & Security
-Flight Operations
-Royal & VIP Flights
-Technical Service
-Materials Management
-Operations Control Center
-In flight Services
-Passenger Sales & Services
-Passenger Customer Services
-Cargo Sales Service
-Catering
-Human Resources
-Finance
-Legal Affairs
-Information Technology
- Corporate Services

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"Our goal is to seek and maintain registration as an IOSA Operator Airlines"
Recommended Action Plan Cont’d
2.The Executive Communication Meeting
(ECM) shall appoint a steering committee
Chairman not less than a GM level, who will
be charged to oversee all present and
future IOSA requirement, coordinate with
individual VPs and report progress directly
to the ECM.

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"Our goal is to seek and maintain registration as an IOSA Operator Airlines"
ECMECM
GM Corporate SafetyGM Corporate Safety
ICSC Members ICSC Members
Safety Spl. ICSC Cord.
GM. Tech. Quality Assurance
GM. A/P Services Programs
GM Pax Sales & SVCS, Africa
AGM Budget Performance Ctrl
Snr. Mgr. Royal admin & Sup
Snr Mgr. Regional IFS OOK
Snr. Mgr. Organization Studies
Mgr. FLT OPS STD POL & Proc
Mgr. CGO SVCS Support
MGR Catering
Snr. Spl/ MATS MGMT Q.A
Legal Advisor
Spl. OPS Control
Information tecnolegy Corporate Training
ICSC Organizational Chart

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"Our goal is to seek and maintain registration as an IOSA Operator Airlines"
23 November 2004

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"Our goal is to seek and maintain registration as an IOSA Operator Airlines"
Recommended Action Plan Cont’d
1.Each concerned VP Shall appoint an
IOSA team from his area of responsibility
to initiate and oversee the IOSA audit
requirements within his Department under
his directives, Such requirements will
include “the pre-audit preparations, self
assessment, and fault correction).

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"Our goal is to seek and maintain registration as an IOSA Operator Airlines"
VP Safety & VP Safety &
SecuritySecurity
AGM Ground SafetyAGM Ground Safety
Chief Safety & SecurityChief Safety & Security
Snr. Mgr. Regional safetySnr. Mgr. Regional safety
MGR. EnvironmentalMGR. Environmental
MGR. Facilities SafetyMGR. Facilities Safety
MGR. Technical SafetyMGR. Technical Safety
AGM Flight SafetyAGM Flight Safety
GM Corporate SafetyGM Corporate SafetyGM Aviation SecurityGM Aviation Security GM. Facility SecurityGM. Facility Security
GM Corporate Safety/ICSC MemberGM Corporate Safety/ICSC Member
Mgr security investigation Mgr security investigation
and support svcs (act)and support svcs (act)
MGR. Support FacilitiesMGR. Support Facilities
MGR. in kingdom MGR. in kingdom
Security coordinationSecurity coordination
AGM Support facility in AGM Support facility in
king dom stationking dom station
AGM Aviation SecurityAGM Aviation Security
Snr. Mgr. Aviation Snr. Mgr. Aviation
Security SystemsSecurity Systems
MGR. Aviation SecurityMGR. Aviation Security
MGR. Aviation & Stations MGR. Aviation & Stations
Security Coordination “ASecurity Coordination “A””
MGR. Aviation Security MGR. Aviation Security
InvestigationInvestigation
Safety & Security Division Team

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"Our goal is to seek and maintain registration as an IOSA Operator Airlines"
Recommended Action Plan Cont’d
1.Each concerned VP shall be responsible
to determine the scope and time span of
his area of responsibility Preparation for
the IOSA audit.
2.Projected divisional action plan shall be
submitted through the divisional team
leader to the Chairman of the IOSA
steering committee.

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"Our goal is to seek and maintain registration as an IOSA Operator Airlines"
Divisional IOSA Implementation
SupportLegal Affairs
SupportFinance
15/04/2005Human Resources
15/03/2005Catering
01/04/2005Cargo Sales Service
28/04/2005Passenger Customer Services
28/02/2005Passenger Sales & Services
28/03/2005In flight Services
28/03/2005Operations Control Center
28/02/2005Materials Management
15/03/2005Technical Service
31/3/2005Royal Flights Operations
14/03/2005Flight Operations
28/ 02/ 2005 Safety & Security
Target DateDivision

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"Our goal is to seek and maintain registration as an IOSA Operator Airlines"
Preparation
Title
23 NOV2004
30 APR 2005
One
Target DatePhase No.
ICSC Action Plan Phases

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"Our goal is to seek and maintain registration as an IOSA Operator Airlines"
Recommended Action Plan Cont’d
6. The IOSA chairman shall Conduct initial
meeting to:
-Introduce the IOSA program.
-Distribute and introduce the IOSA
manual.
-Explain the required implementation
process.
-Propos the projected corporate IOSA
implementation action plan.

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"Our goal is to seek and maintain registration as an IOSA Operator Airlines"
Recommended Action Plan Cont’d
1.Upon receiving the divisional projected
action plan, the chairman will finalize the
corporate action plan and obtain the ECC
approval to conclude the IOSA audit
agreement.
-If the audit agreement is signed prior to 31 DEC
2004 (the $15,000 IATA registration fees will be
waived).
-If Audit agreement signed prior to DEC 2004 the
airlines has until Jun 2005 to conclude the audit.
2.Report the progress to the ECC.

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"Our goal is to seek and maintain registration as an IOSA Operator Airlines"
ICSC ITEMS
YesICSC Members
Other Departments Preparation
Process Experience
4.4
YesICSC MembersDivision Actions 4.3
YesICSC RS WG
Ramp Safety Working Progress
(RSWP)
4.2
YesICSC IIS WG
Internal Information Shearing
Working Group Progress (IISWG).
4.1
YesICSC MembersSH&E Year 2000audit Report3.3
YesICSC Members
Determining The Need For The ICSC
Members IOSA Training Course
1.5
YesICSC MembersSchedule The Pre-audit Visit 1.4
YesICSC ChairmanSign The Audit Agreement1.3
YesICSC MembersDetermining The Audit Organization 1.2
ConformityResponsibilitySummary
ICSC
ITEMS
No.

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Airline
IATA
AO
IOSA Audit Agreement
Audit
Agreement

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"Our goal is to seek and maintain registration as an IOSA Operator Airlines"
IOSA Audit Process
Section 7

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"Our goal is to seek and maintain registration as an IOSA Operator Airlines"
IOSA Audit Process
The fundamental IOSA Principle is:
1. Document clearly all processes that operator
uses to comply with every required IOSA
Standard (and Recommended Practice).
2. Implement all documented processes fully.
3. Accomplish each process exactly as
documented consistently.
Remember the principle as:
–“Say (document) what you do”.
–“Do what you say you do - every time”.

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"Our goal is to seek and maintain registration as an IOSA Operator Airlines"
•This does not stop an operator from
modifying processes.
BUT
1. Ensure process manual and physical process
changes occur concurrently.
2. Ensure staff fully briefed/trained in revised
process but do not commence use of
modified process until amended
documentation issued.
IOSA Audit Process

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"Our goal is to seek and maintain registration as an IOSA Operator Airlines"
•Rectify every Finding (shall item) found by the
Gap Analysis.
•Consider appropriate action for any
Observations (should item) found by the Gap
Analysis.
•Contact AO and schedule formal IOSA audit.
IOSA Audit Process

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"Our goal is to seek and maintain registration as an IOSA Operator Airlines"
ORG Shall's Items
Press up
Shall Items Filling

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"Our goal is to seek and maintain registration as an IOSA Operator Airlines"
•Policy & Procedures (P&P).
•Quality Manuals (QM).
•Saudi Arabian Airlines Safety Manual
(SAASM).
•Corporate Emergency Response Manual
(CERM).
•Aviation Security Manual (ASM).
•Station Emergency Local Plan (SELP).
Station required Documents

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"Our goal is to seek and maintain registration as an IOSA Operator Airlines"
SAASM

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"Our goal is to seek and maintain registration as an IOSA Operator Airlines"






















INPUT OUTPUT
Controllers
“Internal”
MP&P PSPM
SAASM CSPM
CSQM GEPM
TP&P FOPM


“External”
PCA/ FAA/CAA’s/IATA
AACO / ICAO/IOSA/ ISO
ISASI/GOV REL REG
/MANF/GAIN/FSF



· Safety Reports

· Confidential
Reporting System

· Investigation
Reports

· Data Analysis

· Safety Committees

· Customer
Complaints

· Safety Seminars




· SMS

· QMS

· Safety Performance
Measurement

· Prevention

· ACC/INC.
Reduction

· Safety Culture
Improvement
Management Processes
Plan
Goals and Objectives
Resources

Accident
Prevention
Risk
Management
Emergency
Response
Safety
Program
IOSA
Audit &
Inspection
Corporate Safety Overall Process Map
Support Processes
Flight Safety Ground Safety System Safety
Means
Tools
Equipments
Infrastructure
Qualified Personnel
SCC ECC CSC
Coordination Organization
Accountability
Analytical Tools
CSQM

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"Our goal is to seek and maintain registration as an IOSA Operator Airlines"
Implementation
Title
01 MAY 2005Two
Target DatePhase No.
ICSC Action Plan Phases

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"Our goal is to seek and maintain registration as an IOSA Operator Airlines"
Phase Two Implementation
Pending for implementation of phase one
items based in the following:
-Self assessment conducted,
-Fault correction.
-All ISM findings are closed.
-Schedule Formal IOSA Audit.
On-site audit Scheduled to by conducted by SH&E
on May 2005

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"Our goal is to seek and maintain registration as an IOSA Operator Airlines"
IOSA Program: Prerequisites
for IOSA auditors
IATA Operational Safety Audits (IOSA) are
conducted by accredited Audit
Organizations (AO).
AS OF MAY 2004
IATA has appointed six
Audit Organizations

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"Our goal is to seek and maintain registration as an IOSA Operator Airlines"
On-Site Audit
•Typically conducted with up to six (6) certified
IOSA Auditors.
•Additional trainees and/or IATA observer may
attend.
•Generally takes five (5) working days.
•Opening Meeting, daily Management
Briefings, preliminary IOSA Audit Report at
Closing Meeting.

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"Our goal is to seek and maintain registration as an IOSA Operator Airlines"
AO Audit Process
•AO Audit Team preparation & logistics
planning
•Conduct Audit:
–Formal Opening Meeting.
–Follow checklists, gather evidence.
–Accomplish Operational Assessments.
–Raise findings and/or observations, as
appropriate and advise auditee.
–Formal Closing Meeting.

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AO Audit Process
•Lead Auditor documents and provides to
auditee, all Findings and Observations
presented at Closing Meeting (in draft only).
•IOSA Interim Audit report (IIAR) provided to
auditee within 15 business days.
•IIAR includes Corrective Action Record (CAR)
documenting all Findings and Observations
from the audit.

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"Our goal is to seek and maintain registration as an IOSA Operator Airlines"
AO Audit Process
•AO and Auditee agree on an acceptable
Corrective Action Plan (CAP) within 30 days of
Closing Meeting.
•AO follows up to ensure all corrective actions
implemented in accordance with CAP.
•AO closes each Finding once acceptable
corrective action implemented by Auditee and
verified by AO.
•AO closes audit once ALL Findings are closed.
•AO creates IOSA Audit Report (IAR).

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"Our goal is to seek and maintain registration as an IOSA Operator Airlines"
Possible Audit Results
no action required
result in written
recommendations
require
corrective action
assures IOSA registry
do not affect
IOSA registry
must be closed prior
to IOSA registry
Conformity
Observations
Findings

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IOSA Audit Process Timelines
Initial IOSA
Registration
Date
On-site Audit
(5 days)
Closing
Meeting
All Findings
Closed
Audit Expires
if not all Findings
closed
within a maximume of 12 months
IOSA
Registration
Renewal
IOSA Registration Period
(24 months)
(30 days)
Agreeing upon
Corrective Action
Plan (CAP)

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Audit Findings Follow-Up
1.Airline establishes Corrective Action Plan for
Audit Findings.
2.Audit Organization verifies implementation.

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"Our goal is to seek and maintain registration as an IOSA Operator Airlines"
Findings
Section 9

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"Our goal is to seek and maintain registration as an IOSA Operator Airlines"
IOSA Global Acceptance
•Gaining great momentum:
–46 audits completed.
–Additional 30 signed audit contracts in
hand.
–Target of 100 new audits in 2005.

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Which airlines are on the IOSA
Registry already?
-Adria Airways -Lufthansa Cityline
-Air India -Maersk Air
-All Nippon Airways -Privat Air GmbH
-Austrian Airlines -Qatar Airways
-Blue 1 -SAS Airlines
-Chautauqua Airways -Shanghai Airlines
-Croatia Airlines -Singapore Airlines
-EgyptAir -US Airways
-Korean Air Lines -Xiamen Airlines
-Lufthansa

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"Our goal is to seek and maintain registration as an IOSA Operator Airlines"
QA Statistics from review of Audit
Reports
75021098027Total
19410041011Jun 2004
1610763Mar 2004
221391805Dec. 2003
319613148Apr. 2003
Not ApplicableObservationsFindings
Number of
Reports
Version of SIM

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QA Statistics
The Number Of Findings In Each Section As a %
Of 27 Reports Finding

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QA Statistics
The Number Of Observation In Each Section As a
% Of 27 Reports Observing

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"Our goal is to seek and maintain registration as an IOSA Operator Airlines"
IAR and IOSA Registration
Section 8

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"Our goal is to seek and maintain registration as an IOSA Operator Airlines"
IAR
•The IAR is the official record of the IOSA audit.
•The IAR is completed by the AO within 15
business days after Audit Closure and
submitted to IATA.
•IATA is custodian of all IAR and the AO retains
a copy for two years.
•The IAR is the sole and exclusive property of
the auditee.

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IOSA Registry
•Once IAR received, IATA formally adds the
auditee to the IOSA Registry.
•The auditee is retained on the registry for two
years by which time a new IOSA audit will be
accomplished.

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IOSA Registration Process
Registration
IATA
IOSA
Register
IA
R
Audit
Organization
IOSA Audit Report
Audited
Airline

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Audit Sharing
•A primary purpose of IOSA auditing is to
allow audit sharing to eliminate redundancy of
audits.
•An interested party makes a written request
with specific reasons to IATA for access to
the IAR of the auditee.
•IATA provides the IAR only after the auditee
has authorised access.

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"Our goal is to seek and maintain registration as an IOSA Operator Airlines"
Auditee
1) Request for Access
4) Access Provided
2) Notification of Request
3) IF Access Authorized
Access to the IOSA Audit Report
Interested
Party
Airline
IATA
IOSA
Database

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"Our goal is to seek and maintain registration as an IOSA Operator Airlines"
Maintaining
Title
PendingThree
Target DatePhase No.
ICSC Action Plan Phases

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"Our goal is to seek and maintain registration as an IOSA Operator Airlines"
Phase Three Maintaining
Maintaining / Monitoring the Audit
processes and the readiness for Re- Audit
by:
-Internal Audit Department every
12 months.
-By Outside Audit Organization every
24 months.

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"Our goal is to seek and maintain registration as an IOSA Operator Airlines"
Conclusion
The Top Management are
committed and giving full support
for IOSA registry, know it is the
responsibility of the Lower
Managements and their
Employees to realize that
commitment.

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"Our goal is to seek and maintain registration as an IOSA Operator Airlines"
Thank You
?