Importance of Listening

This presentation is related to Importance of Listening. Listening is very important in everyfield of life i.e. for education and job .

1. Importance of Listening Presented to : Prof. Bushra Siddiqui

2. Presented by : Faisal Saddique bc11-292 Hailey College of Commerce, University of Punjab, Lahore

3. What is listening Types of Listening Listening vs. Hearing Importance of Active Listening Barrier and Suggestions Presentation Outline

4. Listening is the process W hat we hear M entally organizing. What is listening?

5. Passive Listening Attentive Listening Active or empathetic Listening Types of Listening

6. Passive listening is hearing what a person says without responding to them in any way. The person listening does not show any reaction to what they have heard Passive Listening

7. Attentive listening occur when one is genuinely interested in the speaker’s point of view. Attentive Listening

8. Active listening show the speaker that you are concerned. Active listening leads to getting better information. Active Listening

9. Definite Intent to Listen Focus on the Speaker Verbal and Non-Verbal Encouragers Feedback Loop to Insure Accuracy Active Listening Requires…

10. Listening vs. Hearing Hearing - sense that allows you to perceive sound; physical act- only requires reception of sound waves Listening - mental process that requires concentrating on sound, deriving meaning from it, and reacting to it

11. Key Points Hearing ---physical process Listening ---active mental process; attempt to make meaning of what we hear

12. Hearing Choosing Understanding Responding The reception of sound. The act of choosing to focus attention on the message. Deciding what the message means to you. Your reaction to the message. It can be emotional and intellectual. Steps in the listening process Your knowledge, attitudes, values, beliefs and self-concept influences your perception. You first respond emotionally, then intellectually. Then you decide how to respond. Your own needs, interests, attitudes, and knowledge affects your choice to pay attention. Not everyone hears the same way. Men actually prefer certain frequencies.

13. Fast Facts We listen at 125-250 wpm, think at 1000-3000 wpm 75% of the time we are distracted, preoccupied or forgetful 25% of the time, we remember what we hear Less than 2% of people have had formal education with listening Listening is not a natural process All listeners do not receive the same messages

14. Mode of Communication Formal Years of Training Percentage of Time Used Writing 12 years 9% Reading 6-8 yeas 16% Speaking 1-2 years 30% Listening 0 years 45% Percentage of Communication

15. Listening leads to learning …openness encourages personal growth and learning

16. Importance of Active Listening Active Listening Show the speaker that you are concerned Leads to getting better information

17. Shows the speaker that you are concerened Leads to getting better information Encourages further communication Importance of Active Listening Cont…

18. Potential to enhance Relationships Calm down to upset Person Invite others to listen to you Better Cooperation and Problem solving Importance of Active Listening Cont…

19. Minimize Misunderstandings Help us to Learn more Help us to adapt and understand Key to success Avoid Communication errors Importance of Active Listening

20. Remember half of the listening just after a day. 75%of what we heard is incorrectly. 80% of time is spend on communicating during walking hours and 45% is spend on listening. Adults only listens 25% effectively Barriers to effective listening

21. Physiological limitation. Inadequate background information. Selective memory. Selective perception. Fear of being influenced or persuaded. Bias and being judgmental. Boredom. Partial listening and distractions. R ehearsing. Selective perception. Interference from emotions. Barrier to effective listening (cont’d)

22. Ask question if you don’t understand completely. Avoid distraction. Use direct eye contact. don’t interrupt. Read bath verbal and nonverbal messages. Be empathetic. Paraphrase to correct misinterpretations. Evaluate the message after hearing all the facts. Concentrate on the message as well as the messenger. Give feedback to check accuracy. Listen with your entire body. Don’t talk so much. Suggestion for effective listening

23. Thanks to my Class fellows and Respected Madam