Importance of Quality Transformations in VUCA World

This is a presentation which focuses on the importance of Quality Transformations in VUCA world.

1. Quality Transformation In VUCA World

2. Ankur Tyagi Mechanical Engineer 17 Years of Professional Experience ASQ LSSBB Trained Alteryx Designer Core Certified ISO 9001 / 14001 /45001 Current Association PROFILE HOBBIES Deputy General Manager – EDU Operations Expertise Previous Association Problem Solving Customer Experience Supplier Development Business Process Improvement Risk Management LinkedIn

3. Disruption is the only constant….

4. 110 Years The Speed of Disruption 100 Years 45 Years 8 Years

5. Credits: ev-volumes.com The Speed of Disruption

6. The Speed of Disruption

7. U V C A Volatility Uncertainty Complexity Ambiguity VUCA

8. The VUCA Impact Shortages – or scarcity in specific products because of material insufficiency Inflation – the rise in demand can cause price increases Factory/store closures – a decrease in production or output can result in business closures Unemployment – like a domino effect, all these factors can result to increase in unemployment Threat to  national security   – this is broadly defined as the nation’s ability to protect the well-being of its citizens and this is one of the hidden impacts of the supply chain disruption.

9. The VUCA Impact

10. Volatility Volatility is the tendency of a material to change its state suddenly and unexpectedly. In business, Volatility relates to the speed of change in an industry, market, or the world in general . It is associated with rapid fluctuations in demand, turbulence, and short time to markets. Things change at an unwantedly faster rate in a Volatile World. Examples of Volatile World include - Rapid Fluctuations in Commodity Prices, Frequent Trend shifts in the share markets.

11. Uncertainty In the past, it was easier to predict the future using statistical tools and past knowledge and experience. However, the VUCA environment makes it difficult to predict future events and outcomes. Uncertainty is the lack of knowledge about what will happen in the future. Uncertainty is perceived as people's inability to understand what is going on. Results of any action are not very clear or predictable. Today Uncertainty exists everywhere – in Economics, Technology, Competition, Supply Chain, Environment, Legal & Regulations, and the most recent one is Health & Pandemic Situations. In fact, these all situations also brought in Uncertainty in consumer behavior.

12. Complexity Ever created a scatter plot to find the correlation between the two variables. How many times do you find a direct correlation between two variables? Probably very less. Complexity originates when there is a multiplicity of issues and factors that can affect an outcome Difficult to understand how various factors interact. Very difficult to fully analyze the environment and come to rational conclusions & decision making. The more complex the world is, the harder it is to analyze. The mobility revolution across the world is the best example of Complexity.

13. Ambiguity Ambiguity refers to the lack of clarity or the existence of multiple possible interpretations and outcomes for a given situation. It is the condition in which information is often incomplete, contradictory, or difficult to interpret, making it challenging to make well-informed decisions. The presence of various factors, including rapid changes, complex interconnections, and the presence of conflicting information or perspectives give birth to Ambiguity. With a lot of Data and Information, we are already living an ambiguous life, be it personal or professional.

14. Some Other Terms…

15. Challenges Presented by VUCA V U C A

16. VUCA vs VUCA

17. VUCA vs VUCA ✍️ Convert Volatility into Vision A transformation or transition from a state of unpredictability and instability to a state of clarity, foresight, and long-term planning. ✍️ Move from Uncertainty to Understanding With Probabilistic Thinking, Expert Inputs, Iterative Learning (Continuously updating the learning & development models), and well-devised Risk Management processes, the Uncertainties can be transformed into understanding. ✍️ Breakdown the Complexity into Clarity Start working on simplifying complex ideas, concepts, or information to make them easier to understand and communicate. ✍️ Be Agile and not Ambiguous The transition from ambiguity to agility often involves promoting a growth mindset, fostering open communication, empowering individuals, or teams to make decisions, and embracing continuous learning and improvement.

18. Hyper Competition Technology Disruptions Changing Consumer Behavior Digital Disruptions What is Transforming in VUCA???

19. 1 3 4 2 Collaboration Adaptability Agility Creativity 4 Pillars of VUCA Transformation

20. Adaptability The ability of an individual, organization, or system to adjust to new conditions, changes, or challenges . Transformation comes with many new changes in policies, technologies, quality management & quality service. Adopt the culture of adaptability & continuous learning to master the complexities of the VUCA world. Think through different potential scenarios and plan for various outcomes. Assess new situations quickly and find effective solutions to emerging challenges. Those who are adaptable are more likely to embrace continuous learning and personal development.

21. Collaboration Collaboration in a VUCA world is not just an option but a necessity. Individuals and organizations can pool their diverse knowledge, skills, and perspectives, enabling them to respond more effectively to dynamic challenges. Collaborative model helps in Risk Distribution through Responsibility sharing. Limited available resources can be utilized better allocated and utilized, avoiding duplication of efforts and ensuring higher efficiency. Collaboration, when combined with technology, can amplify its benefits. Use Virtual collaboration tools and platforms for better communication and cooperation across the globe.

22. Agility In a rapidly changing, volatile environment, the importance of agility becomes paramount. Take a significant competitive advantage by being the first to respond to market demands or change. Be agile, understand the situation fast, and change the course immediately if required. Fail fast to reduce the potential negative impact of failures by catching them early in the development process. Utilize advanced technologies to gather and analyze data, identify trends, and make informed decisions faster

23. Creativity The best way to navigate through a VUCA environment and thrive is by using creativity and innovative thinking . Traditional approaches to problem-solving may not be effective in VUCA. Creative thinking allows for the exploration of unconventional and out-of-the-box solutions to complex problems. Encourage inventive solutions to unexpected challenges and flexible strategies as circumstances change. Creativity is a crucial mindset and approach for individuals and organizations to not only survive but also thrive and remain relevant in an ever-changing landscape.

24. Future Skill Of Quality Professionals Risk Management Digitalization & Automation Critical Thinking Change Management

25. Risk Management Risk Management is by far the most important skill of a Quality Professional in the VUCA world. Risk management helps in identifying potential risks, analyzing their potential impact, and devising strategies to respond promptly and effectively when uncertainties arise. Address potential challenges early to avoid costly disruptions and create a stable foundation for future growth. Focus on “Possibilities” instead of “Probabilities”. Ask different Questions and take multiple perspectives. Look for the whole picture and take a step back to think about the overall possibilities Identify and capitalize on opportunities that align with their risk appetite and strategic objectives.

26. Digitalization & Automation Use the technology to leverage Digitalization and streamline processes, make better data-driven decisions, and drive innovation and creativity in the Organization’s Quality System. Be a Risk Taker and experimenter and reduce Human dependency on manual & redundant tasks . Automate the processes & Reports to make the system more agile. Focus on the development of self-diagnosing and self-healing systems using Artificial Intelligence & Automation. Collect real-time data, analyze trends, and make informed decisions quickly using Digitalization & Automation. Automation streamlines processes, enabling businesses to adapt swiftly to changing circumstances and market demands.

27. Critical Thinking Critical thinking involves questioning, analyzing, interpreting, and evaluating, to make the decision. Critical Thinkers will prevail in the VUCA world. Critical thinking helps individuals and teams make better decisions despite limited information and unpredictable conditions.  Critical thinkers are open-minded and willing to consider alternative perspectives, which enables them to adjust their strategies and plans swiftly when new information emerges. Critical thinking allows people to look at various sides of an issue so they can produce more solid conclusions

28. Change Management In this VUCA environment, change for betterment & survival is a necessity both at the individual and organization level. The purpose of the Change is to stay relevant all the time and to avoid becoming obsolete Adopting an agile and adaptive change management approach can help organizations navigate complexity and uncertainty Develop contingency plans for various potential scenarios. Break down complex changes into smaller, manageable increments in order to reduce the risk and faster time to market. Leverage data and analytics to monitor and anticipate changes in the business landscape.

29. Key Take Aways Use technology to leverage digitization, streamline processes, make better data-driven decision-making, and drive innovation. Adopt a culture of adaptability and continuous learning to master the complexities of the VUCA world and lead a successful digital transformation. Adopt a quality-oriented mindset and focus on continuous learning, adaptability, and customer-centricity to meet the challenges of the VUCA world. Think Critically, considering all aspects & Possibilities before making a decision. Keep on upgrading yourself at a faster pace than the Volatile environment.

30. Don’t Be That Frog

31. Conclusion The world of VUCA requires a proactive approach to quality that emphasizes agility, innovation, and the ability to quickly adapt to changing customer needs. Quality transformation enables companies to proactively respond to market changes, reduce risk, and deliver superior products and services. Effective quality transformation requires leadership commitment, employee engagement, and a culture of continuous improvement to ensure long-term success in a volatile business environment.  Digitalization has a major impact on our VUCA world, allowing for more efficient communication, faster decision-making processes, and effective collaboration.

32. Suggested Courses Certified Enterprise Risk Management (CERM) https://www.theirmindia.org/ Udemy Course - https://www.udemy.com/course/the-complete-enterprise-risk-management-erm-course https://www.koenig-solutions.com/cermp-training European Foundation of Quality Management (EFQM) https://efqm.org/ https://www.grantthornton.in/services/growth/business-excellence/global-benchmarking/efqm/ What Next ? Suggested Books:

33. Thank You Data used in presentation is not actual, its just for representation

34. Decision Making Process Decision Making should not be limited to Monotonous Board Room Discussions. Leaders need to welcome & nurture critical and diverse thoughts, opinions, and ideas. Listening to and debating with people who have challenging perspectives to strengthen corporate thinking. WIP