Improvise, Adapt, Overcome - Sales Meeting, May '24

Berkshire Hathaway HomeServices Homsale Realty's May '24 sales meeting covering the following topics: 1. Loanopoly (Homesale Mortgage), 2. Estates, POA's and Trusts (Homesale Settlement Services), 3. Why insurance premiums are rising (Homesale Insurance), 4. Sunshine Kids Golf Fundraiser, 5. License renewal deadline - 05/31/24, 6. Mastering Listings workshops, 7. Marketing proposals and CMA offerings, 8. Know the Code - Free Speech, 9. Real Estate's Hot Chaos Summer, 10. 2024 Berkshire Hathaway HomeServices Real Estate Report, 11. Improvise, Adapt, Overcome

1. Improvise, Adapt, Overcome North Pointe Sales Meeting Tuesday, May 14, 2024 @ 9:30 AM

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14. Know the Code Speech - - - Violation of the NAR Code of Ethics or protected under the U.S. Constitution - - - or BOTH? May 14, 2024 14

15. Know the Code REALTOR® A was a preacher in his local church and stated before a group of congregants, “Lesbians and Homosexuals are murderers according to the scriptures!” One of the congregants filed an ethics complaint against REALTOR® A alleging this statement violated NAR’s Code of Ethics. REALTOR® A testified at the Local Association’s Ethics Hearing that his statement was based on his interpretation of Biblical scriptures and that his teachings were designed to help his congregants understand the true teachings of God and his speech was protected under the U.S. Constitution. Did REALTOR® A violate the Code of Ethics? May 14, 2024 15

16. Know the Code VIOLATION The Hearing Panel found that REALTOR® A violated Article 10, noting that the complainant’s testimony had provided clear, strong and convincing proof that his statement was “intended to insult, offend or intimidate,” and that it was “disparaging or abusive.” The Panel further found that the speech was based on one of the protected classes under Article 10, sexual orientation. May 14, 2024 16

17. Real Estate’s Hot Chaos Summer May 14, 2024 17 T H E D O S E

18. 2024 BHHS Real Estate Report May 14, 2024 18 Tight Inventory Makes for a Rebalanced Market 5 Things Sellers and Buyers Need to Know Right Now Which Remodels Will – and Won’t – Pay for Themselves Negotiating in Any Economy: A Guide for Buyers and Sellers Generational Effects on the Real Estate Market Riding the Waves: Lessons From Lifelong Real Estate Agents Available on

19. May 14, 2024 19 Improvise, Adapt, Overcome

20. Store that Failed to Adapt May 14, 2024 20 It was too late to the web It was too late to eBooks It opened too many stores It had too much debt It overinvested in music CLOSED

21. Product that Changed to Survive How much is used in baking? Maybe a pinch How long would the typical box last? Years How did Arm & Hammer change the way we think about baking soda? Place a box in refrigerator Place a box in refrigerator with a date then empty down drain May 14, 2024 21 BAKING SODA

22. Product that Changed to Survive Products that A&H makes today: May 14, 2024 22 BAKING SODA

23. Service that Changed to Survive May 14, 2024 23 Who was their main client? Attorneys What shattered their model of documents being shipped overnight? The fax machine How did they reinvent themselves? They embraced the internet Started to ship packages

24. May 14, 2024 24 The Future of the Real Estate Business

25. May 14, 2024 25 Coach Linda Kreiser Lower Dauphin Field Hockey Coach

26. Coach Linda Kreiser by the Numbers 45 years as head coach of Lower Dauphin High School field hockey (retired in 2023) Record: 876-124-44 (winning percentage 84%) PIAA District 3 titles: 16 PIAA State Final Appearances: 10 PIAA State Titles: 7 College Recruits: 250 May 14, 2024 26 Lower Dauphin High School Commencement speaker (1994) National Field Hockey Coach’s Hall of Fame inductee (2004) USA Field Hockey Hall of Fame inductee (2014) Twelve girls were recruited to play NCAA field hockey off of the 2019 team Millersville University record for field hockey goals: 51 (1973-1976)

27. In the Beginning . . . May 14, 2024 27 Took over in 1978 as Lower Dauphin Field Hockey head coach at AGE 25 Child of a INTERRACIAL RELATIONSHIP Extreme INTROVERT and avoids the spotlight Openly GAY

28. Success Didn’t Happen Overnight May 14, 2024 28 It took FOUR years for Kreiser to win a district game and FIFTEEN years to earn her first state title 4 15 How did she do it?

29. 1. Be Authentic and Stay True to Yourself May 14, 2024 29 Watch any sports’ team at any level and chances are this is what you’ll see on a consistent basis on the sidelines . . .

30. 1. Be Authentic and Stay True to Yourself May 14, 2024 30 . . . and then there’s Linda Her positive energy was contagious . . . with players, parents, referees, and fans

31. 1. Be Authentic and Stay True to Yourself May 14, 2024 31 - Takeaways - Don’t try to be someone you’re not – people see through ‘FAKE’ Be honest with the people you work with Play to your strengths – minimize your weaknesses

32. 2. Have Fun at What You Do May 14, 2024 32 Weekly pasta parties Travel goody bags

33. 2. Have Fun at What You Do May 14, 2024 33 - Takeaways - Don’t take yourself too seriously Let your enthusiasm show – it will get you through the tough times

34. 3. Create a Community May 14, 2024 34 Old LD Field Hockey Field Linda had to create something more than the facility

35. 3. Create a Community May 14, 2024 35 Bring new and older generations together Cost = $0

36. 3. Create a Community May 14, 2024 36 The mayor of Hummelstown was the PA announcer at all home games Cost = $0

37. 3. Create a Community May 14, 2024 37 The local fire department gives the team a ride through town on a fire engine after all district and state title games Cost = $0

38. 3. Create a Community May 14, 2024 38 Involve the parents in a pre-season field hockey game Cost = $0

39. 3. Create a Community May 14, 2024 39 - Takeaways - Build on what you have – not on what you don’t have Invest time and nurture the people you already know

40. 4. Just S.I.T. (Stay in Touch) May 14, 2024 40 Dear Amber, Congratulations on earning your nursing degree. I remember you telling me about your plans to go to Pitt and become a nurse. I remember thinking you would be a terrific nurse (and now you are). Best wishes Amber – I am proud of you – I believe in you. Love Coach

41. 4. Just S.I.T. (Stay in Touch) May 14, 2024 41 - TAKEAWAYS - Constantly reach out to those in your past Show genuine interest Create raving fans

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43. 2011 Japanese Earthquake and Tsunami May 14, 2024 43

44. 2011 Japanese Earthquake and Tsunami May 14, 2024 44 Over 15,000 perished in the natural disaster Magnitude 9 earthquake that lasted six minutes The earthquake shifted the earth on it’s axis and shortened the length of a day by a microsecond The Pacific Plate slid westward near the epicenter by 79 feet Linda’s Mom was at ground zero

45. 5. Give More Than You Receive May 14, 2024 45 Because of her selfless giving over the years, the entire community raised tens of thousands of dollars to aid in the Japanese relief efforts

46. 5. Give More Than You Receive May 14, 2024 46

47. May 14, 2024 47 How you deal with adversity will shape your life.

48. May 14, 2024 48 The illiterate of the 21 st century will not be those who cannot read and write, but those who cannot learn, unlearn, and relearn. Alvin Toffler American Writer and Futurist