IMS .ppt

General

1. INTEGRATED MANAGEMENT
SYSTEM

2. Management systems
•Toestablishpolicy&objectivesandthentoachieve
thoseobjectives
•Tobereallyefficientandeffective,theorganizationcan
manageitswayofdoingthingsbysystemizingit.
•Nothingimportantisleftout.
•Everyoneisclearaboutwhoisresponsiblefordoing
what,when,how,whyandwhere.
•Managementsystemstandardsprovidetheorganization
withaninternational,state-of-the-artmodeltofollow.
Management System Targets
•QMS -The Customer
•EMS -Stakeholders, Regulators
•OHS -Primarily Employees

3. QualityManagement System
•ISO 9001 is for quality management.
•Quality refers to all those features of a product (or service) which are
required by the customer.
•Quality management means what the organization does to:
–ensure that its products or services satisfy the customer's quality requirements,
–comply with any regulations applicable to those products or services.
–enhance customer satisfaction, and
–achieve continual improvement of its performance.
Environmental Management System
•ISO 14001 is for environmental management. This means what
the organization does to:
–minimize harmful effects on the environment caused by its activities,
–to conform to applicable regulatory & statutory requirements, and
–to achieve continual improvement of its environmental performance.

4. Product
Continual improvement of the quality management system
Customers
(and other
interested
parties)
Requirements
Management
responsibility
Resource
management
Measurement,
analysis and
improvement
Product
realisation
Output
Satisfaction
Input
Source: BS EN ISO 9001:2000
Key:
Value adding activity
information flow
Customers
(and other
interested
parties)

5. Continual improvement of the EHS management system
or Environment Policy

6. Processes, not products
•BothISO9001andISO14001concernthewayanorganizationgoes
aboutitswork.
•Theyarenotproductstandards.
•Theyarenotservicestandards.
•Theyareprocessstandards.
•Theycanbeusedbyproductmanufacturersandserviceproviders.
•Processesaffectfinalproductsorservices.
•ISO9001givestherequirementsforwhattheorganizationmustdoto
manageprocessesaffectingqualityofitsproductsandservices.
•ISO14001givestherequirementsforwhattheorganizationmustdo
tomanageprocessesaffectingtheimpactofitsactivitiesonthe
environment

7. Benefits of ISO 9001 and ISO 14001
•International,expertconsensusonstate-of-the-artpracticesfor
qualityandenvironmentalmanagement,
•Commonlanguagefordealingwithcustomersandsuppliers
worldwide,
•Increaseefficiencyandeffectiveness,
•Modelforcontinualimprovement,
•Modelforsatisfyingcustomersandotherstakeholders,
•Buildqualityintoproductsandservicesfromdesignonwards,
•Addressenvironmentalconcernsofcustomersandpublic,and
complywithgovernmentregulations,
•Integratewithglobaleconomy,
•Sustainablebusiness,
•Unifyingbaseforindustrysectors,
•Qualifysuppliersforglobalsupplychains,
•Technicalsupportforregulations,
•Transferofgoodpracticetodevelopingcountries,
•Toolsforneweconomicplayers

8. •ISO 9001 and ISO 14001 are generic standards.
•Generic means that the same standards can be applied:
–toanyorganization,largeorsmall,whateveritsproductorservice,
–inanysectorofactivity,
–whetheritisabusinessenterprise,apublicadministration,oragovernment
department.
–nomatterwhattheorganization'sscopeofactivity,
–ifitwantstoestablishaqualitymanagementsystem,ISO9001givesthe
essentialfeatures,
–orifitwantstoestablishanenvironmentalmanagementsystem,ISO14001gives
theessentialfeatures.
Genericstandards

9. ISO does not certify
•ISO does not carry out ISO 9001 or ISO 14001 certification.
•ISO does not issue certificates.
•ISO does not accredit, approve or control the certification bodies.
•ISO develops standards and guides to encourage good practice
in accreditation and certification.

10. Which Management Systems standards can be
integrated?
–ISO 9001 (Quality Management)
–ISO 14001 (Environmental Management)
–OHSAS 45001 (Occupational Health & Safety)
–ISO/IEC 27001 (Information Security)
–ISO 22000 (Food Safety)
–ISO/IEC 20000 (IT Service Management)
–ISO 50001 (Energy Management System)
Therearenonationalorinternationalstandards
forintegratedmanagementsystems.

11. Considerations for the Integrated Management
Process
•The extent to which integration should occur.
•The political and cultural situation within the company.
•The levels of competence necessary.
•Legal and other regulatory requirements.
•Clear objectives for the integration project.

12. Why IMS
•Multiple/overlappingorganizationsresponsibilitiesto
managedifferentmanagementsystems.
•Multiplepolicystatements.
•Multiplemanagementsystemsdocumentation(Apexor
SystemsManuals).
•Multipleoperationalcontrolproceduresinvaryingformats.
•Multipletaskofrecordmaintenanceundereachsystem.
•Multiplecadresofinternalauditorsandoverlappingaudit
schedules.
•Multipleandfrequentauditsbyexternalagencies.
•Overlappingofresources.

13. Why IMS
•Inconsistency/multipleinstructionsatshopfloorlevels.
•Increasedcostduetooverlappingofefforts/auditsby
externalagency.
•Multi-focused/multicoordinatedefforts
•Multipleinternalcommunications

14. Common requirements of IMS
•Policy: Quality/ Environment/ OHS –IMS Policy
•Risk Assessment: FMEA/ Aspect Analysis/ Group Risk
Assessment
•External Requirements: Customer/ Statutory
•Objectives and targets
•Management Responsibility, authority, Resources
•Competence, Training & Awareness
•Internal & External communications
•Control of documents
•Control of production & Service provision/ operational
control
•Contingency plan/ Emergency preparedness & response
plan

15. Common requirements of IMS
•Data Analysis / Monitoring & Measurement
•Calibration of measuring equipments
•Corrective and preventive action
•Control of records
•Internal Audits
•Management Reviews

16. Documentation Structure
IMS MANUAL
Policy, objectives, organization,
outline of Management system
PROCESS DOCUMENTS
AND PROCEDURES
INSTRUCTIONS
Processes, practices,
responsibilities,
interfaces
Detailed instructions
on how to carry out
specific tasks
Out side
documents
Design IT Support Production Training
SPECS
II
I
III
IV

17. BENEFITS OF IMS
•UnifiedPolicystatement
•Unified/singlemanagementsystemsmanualaddressingthe
requirementofISO9001,ISO14001andOHSAS45001in
additiontoorganizationalneeds.
•Unified/singleoperationalcontrolprocedurestocoverall
situationswhichcanresultindeviationfromthepolicy
statement.
•Aunifiedmasterlistofobjectives&targetsandmanagement
programmes
•Anintegratedauditingcompetence(InternalAuditors
equippedwithknowledgeincompetencetoperformcombine
auditsi.e.allmanagementsystemsatatime)
•Combinedcertificationandauditprogrammefromasingle
certificationagency.

18. RCFISCOMMITTED TOPRODUCE RAILWAY
COACHES WITHCONTINUAL IMPROVEMENTS IN
THEIRQUALITY,WHILECONSERVING RESOURCES,
PROTECTINGENVIRONMENT,PROVIDINGSAFEAND
HEALTHY WORKING CONDITIONS FOR ITS
EMPLOYEES ANDCOMPLYINGWITHALLTHELEGAL
REQUIREMENTS
INTEGRATED MANAGEMENT
SYSTEM POLICY