In room dining or room service

FOOD AND BEVERAGE SERVICE IN ROOM DINING OR ROOM SERVICE AS A GUEST ORDER THEN HOTEL INDUSTRY PROVIDE SERVICE IN THE ROOM IS , CALLED ROOM SERVICE

1. Sunder deep college of hotel management FOOD AND BEVERAGE SERVICE –II BHMCT ( 2 -SEM ) IN ROOM DINING SUBMITED BY ZAIDUL HAQUE

2.   ACKNOWLEDGEMENT This Projec IN ROOM DINING SERVICE is a successful out come of my hard work with the help and guidance of my respectable Mr. HARISH Sir .

3. TOPIC IN ROOM DINING SERVISE OR ROOM SERVICE

4. CONTENT INTRODUCTION TAKING ORDER KEY IN MICROS PREPARE TROLLEY TRAY PREPARE BEVERAGE PICK UP FOOD TROLLEY SERVICE MENU EQUIPMENTS

5. INTRODUCTION IN ROOM DINING Room service  or  in-room dining  is a hotel  service  enabling guests to choose menu items for delivery to their hotel  room  for consumption there, served by staff . Room service  is organized as a subdivision within the Food & Beverage Department of high-end hotel and resort properties . A similar room service may be provided for guests onboard cruise ships.  Room service may be provided on a 24-hour basis or be late night service

6. TAKING ORDER Answer the phone within 3 rings. Greet guest by saying “Good Morning In Room-Dining, This is ZAID , how may I assist you .( Mr. KADAR )” Listen to the guest’s order, collect information, write it down and up selling. Repeat the order and Room No.

7. “May I repeat your order, please?” “Mr. KADAR, room 2313 and you would like to have......... Is that correct?” Thank guest for ordering and Inform the guest for the approximate delivery time SAY: Thank you very much Mr. KADAR, your food will be serve in 30 minutes, is that fine for you. Make sure you hang up the phone after the guest had done so.

8. ROOM SERVICE VIDEO

9. KEY IN MICROS

10. PREPARE TROLLEY TRAY

11. PREPARE BEVERAGE

12. PICK UP FOOD

13. TROLLEY SERVICE

14. ENTER THE GUEST ROOM

15. KADAR

16. POSTING THE BILL

17. Tray covers Cutlery Crockery Glassware Beverage service pots Room service trolley ROOM SERVICE EQUIPMENTS

18. Tray covers

19. Cutlery

20. Crockery

21. GLASSWARE

22. Beverage service pots

23. Room service trolley