India Market Sales Operations Key Contact Matrix for Partners June'24.pdf

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1. HP Key Contact Matrix
Sales Operations - Partner Experience
March’24
HP Private, Confidential for Internal Use Only

2. TableofContents
Operational Contact Matrix - Onboarding & Tool Access 03
Operational Contact Matrix – Key Process 04 - 05
Operational Contact Matrix – Order Loading 06
Operational Contact Matrix - PAOM (Commercial & Poly) 07 - 08
Operational Contact Matrix - DAOM 09
Operational Contact Matrix - Partner Support Manager (Order
Management)
10 - 11
Operational Contact Matrix - Logistics 12
Operational Contact Matrix - Wholesale Account Manager (WAM) 13 - 14
Operational Contact Matrix – ZM (Commercial, Retail & Poly) 15 – 16
Operational Contact Matrix - Customer Support
(Commercial & Retail)
17 - 18
Important Links 19
Glossary
20 -21

3. Operational Contact Matrix - Onboarding & Tool Access
Process Contact Point Escalation Point
Onboarding, Contracts & [email protected]
Commercial + Retail
•[email protected]
•[email protected]
DDQ Support [email protected] [email protected]
Contracts Signature Support
(T1) [email protected]
[email protected]
(T2) [email protected]
(BDSL T1) [email protected]
(BDSL T2) [email protected]
Deal Price Clearance
Respective Account Manager /Partner Business Manager
( For price clearance Partner to work with sales team)
Zonal Managers
Partner IQ ( Access, training &
tool related issues)
[email protected]
•[email protected]
• [email protected]
Order Loading (T1 partner to HP)Respective PSM Click Here PSM Slide [email protected]
Channel data Bridge (CDB)
(Installation/Tool related issues)
•Commercial - [email protected]
•Retail - [email protected]
Respective P-AOM Click Here
Partner Portal (T1 and T2) access
Click Here for Get support link (Homepage of Partner
portal)
Partner Portal/EOP Down [email protected]
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4. Operational Contact Matrix – Key Process (Cont’d)
Activity Key Contacts Escalation
Global Deals Account Manager/ISR Zonal Manager
Deal WON Partner to mark Won for OPG – IQ toolHigh risk PBM/AM for FE EUV submission
GST Invoice Validation
•[email protected]
•[email protected]
[email protected]
MAF (Manufacturing Authorization Form)[email protected]
Reseller to Reseller Exception [email protected]
Order status, Prioritization & EOL
Management
[email protected]
Saral PO validation [email protected] [email protected]
Saral overall Process & Training
•[email protected]
•[email protected]
[email protected]
Share of Business (SOB) [email protected]@hp.com
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5. Operational Contact Matrix – Key Process
Process Contact Point Escalation Point
Financial Claims & Amplify
Programs
[email protected]
FCM Dispute : Click Here
FCM Dispute Path: - Home > My Workspace >
My Account > Sales report > Submit a dispute
T1 India Distributor : [email protected]
T1 BD : [email protected]
T1 SL : [email protected]
T2 (India , SL & BD Reseller & Retailer) : [email protected]
TDS ( Tax Deduct at Source)
Certificate
[email protected] [email protected]
Warranty updates and
escalations
[email protected] [email protected]
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* SL – Sri Lanka
BD- Bangladesh

6. Operational Contact Matrix – Order Loading
Activity Key Contacts Escalation
T1 Order Rejection (Config, PIR Setup, Invalid claim
code)
Respective PSM
Click Here for PSM Slide
[email protected]
Order Clean up
(Post Order acceptance)
T1 Order Cancellation
T1 Order Status , Prioritization & EOL Management
T1 Order Invoicing
Serial Number Requirement OSS/PSM
T2 Order status , Prioritization & EOL [email protected] [email protected]
T1 Order Delivery Details (Hyper link ) CDO Manager Click Here for CDO [email protected]
T1 PA Discount Issue [email protected] [email protected]
Global Order rejection Sales/PBM Zonal Manager
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7. Operational Contact Matrix – (P-AOM - Commercial & Poly)
Region Partner TypePAOM Name Email ID
North 1 T2 Anjani Jha [email protected]
North 2 T2
Kaniamgailiu Remei
(Jennie)
[email protected]
East T2 Isha Sharma [email protected]
West 1 T2 Malvika Bhatt [email protected]
West 2 T2 Mayur Bhagat [email protected]
South 1 (KA,TS & AP*)T2 Arun Kumari Jampana [email protected]
South 2 (TN & KL*)T2 A S Jaikumar [email protected]
Bangladesh T1 & T2
Afrose Hassan [email protected]
Sri Lanka T1 & T2
* TN – Tamil Nadu , KA – Karnataka , TS – Telangana, AP – Andra Pradesh, KL - Kerala
Click this blue icon to go back for “Table of Content” * P-AOM- Partner Account Operations Manager Previous View Click Here

8. Operational Contact Matrix – (P-AOM - Retail & Supplies)
Region Partner TypeP-AOM Name Email ID
India T1&T2 Prapti Mitra [email protected]
West & South
(Except Karnataka)
T2 Chales Alex [email protected]
North, East & Karnataka
State
T2 Umesh Naik [email protected]
Supplies
Retail
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* P-AOM- Partner Account Operations Manager
Region Partner TypeP-AOM Name Email ID
West T2 Mamta Nair [email protected]
South T2 Raghu N K [email protected]
East T2 Ruhila Anjum [email protected]
North T2 Lakshmi [email protected]

9. Operational Contact Matrix – (D-AOM)
Region T1 Distributor D-AOM Name Email ID
India
Redington & Inflow - PC, Print & Poly
Prapti Mitra [email protected]
Redington & Savex - Supplies
Savex, Ingram , Rashi, Link telecom, Beetel, Multi
Electronics, Iris, UT Link, Spectra, Amiable
Manindra Kumar Shrivastava [email protected]
Bangladesh
Auroral Tech (S) Pte. Ltd
Quazi Afrose Hassan [email protected]
Starseed Technologies Pte. Ltd
Moto Trading & Co. Pte. Ltd
Tigris Global Ventures Pte Ltd
Universal Procurement Systems Pte Ltd
Sri Lanka
Universal Procurement Systems Pte Ltd
Redington Distribution Pte . Ltd
The TechnoCity Pte. Ltd
V S ONE (Private) Limited
Savex
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* D-AOM- Distributor Account Operations Manager
Previous View Click Here

10. Operational Contact Matrix - Partner Support Manager
(Order Management)
Region Partner Type CSM Name Email ID
Savex /HyperX MOQ PC Rishi Shukla [email protected]
Savex B2B PC Sujit Swain [email protected]
Redington
MOQ PC Arjun Tyagi [email protected]
B2B PC Udit Chauhan [email protected]
Ingram / Spectra / Link/UTL MOQ PC Suhani Jain [email protected]
Ingram B2B PC Jayant Sehgal [email protected]
Rashi MOQ / B2B PC Shrishti Saklani [email protected]
Iris B2B PC Arjun Tyagi [email protected]
T1 CR B2B PC Udit Chauhan [email protected]
OPS / HPS --> Hardware Print Alok Upadhyay [email protected]
OPS / HPS --> Supplies Supplies Harshwardhan [email protected]
SL / BD , Standalone Care pack All IndiaPC / Print Aanchal Arora [email protected]
Overall Hyper X, Dispute ManagementPC Rishi Shukla [email protected]
Overall GSB & 3D PC / Print Shrishti Saklani [email protected]
OM & PAOM interface SPOC Indirect Biz Ekta Dua [email protected]
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11. Operational Contact Matrix - Partner Support Manager
(Poly Order Management)
Distributor Name Hardware (HW) OM Services (SVC) OM
Inflow [email protected]@hp.com
Beetel [email protected] [email protected]
Savex [email protected] [email protected]
Redington [email protected] [email protected]
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12. Operational Contact Matrix - Logistics
CDO * CDO Manager Email ID Escalation
Delhi Narender Bisht [email protected]
[email protected]
Mumbai Madhu B [email protected]
Bangalore
Prashanth, N [email protected]
M S, Nagendra [email protected]
Chennai
Prashanth, N [email protected]
M S, Nagendra [email protected]
Kolkata J K Roy [email protected]
Hyderabad
Prashanth, N [email protected]
M S, Nagendra [email protected]
Chennai FTWZN Chandrakala [email protected]
* Cross Doc Operations
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13. Operational Contact Matrix - Wholesale Account Manager
(WAM) Cont’d
Distributor Name Business Unit Contact Email ID
Ingram Micro India Limited
Commercial Neeraj Srivastava [email protected]
Consumer BNB Ashish Narang [email protected]
Consumer DesktopJitendra Kumar [email protected]
Redington India Limited
Commercial Neeraj Srivastava [email protected]
Consumer BNB Ashish Narang [email protected]
Consumer DesktopJitendra Kumar [email protected]
Print
Swaminathan, Shankar
Subramanyam
[email protected]
Supplies Birajdar, [email protected]
Savex Technologies Pvt Ltd
Commercial Neeraj Srivastava [email protected]
Consumer BNB Ashish Narang [email protected]
Consumer DesktopJitendra Kumar [email protected]
Print
Swaminathan, Shankar
Subramanyam
[email protected]
Supplies Birajdar, [email protected]
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14. Operational Contact Matrix - Wholesale Account Manager
(WAM)
Distributor Name Business Unit Contact Email ID
IRIS Global Service Pvt Ltd
Commercial Neeraj Srivastava [email protected]
Rashi Peripheral
HyperX Vijay Rajyana [email protected]
Spectra & Star
Consumer BNB Ashish Narang [email protected]
Consumer DesktopJitendra Kumar [email protected]
Link Telecom
Consumer BNB Ashish Narang [email protected]
United Telelinks
Multi Electronics NX LLPAccessories Vijay Rajyana [email protected]
Beetel Teletech
Poly Shrishti Grover [email protected]
Inflow
Amiable Refurbish Neeraj Srivastava [email protected]
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Country Contact Person Email ID
Sri Lanka Samir Nayak [email protected]
Bangladesh Kawsar Mohammed Ahmed [email protected]

15. Operational Contact Matrix – ZM (Commercial & Poly)
Region(Commercial) ZM’s Email ID
North 1 Kewal Kaul [email protected]
North 2 Deepak Bajaj [email protected]
East Indranil Mitra [email protected]
West 1 Manoj Khandelwal [email protected]
West 2 Pratik Girish Pandey [email protected]
South 1 (KA, AP & TS)Yoga Kakumanu [email protected]
South 2 (TN & KL) K Loganathan [email protected]
BDSL Dinesan Gangadharan Kochiparambath [email protected]
Region ( Poly) ZM’s Email ID
Govt Mohit Sharma [email protected]
WEST and North Manikandan [email protected]
South and East Muthu Kumaran [email protected]
SBM - All regionRaghavendra [email protected]
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16. Operational Contact Matrix – ZM (Retail)
Region ZM’s Email ID
North1 (Delhi NCR)Saurabh Puri [email protected]
North2 Raman Kundra [email protected]
North3 Pawan Kumar [email protected]
East 1 Amit Mukhopadhaya [email protected]
East 2 Gaurav Jetaly [email protected]
West 1 Tushar Behere [email protected]
West 2 Dhrubajyoti Das [email protected]
South 1 (KA, TN)G Chandramouli [email protected]
South 2 (KL, AP, TS)Cinesh Sreedhar [email protected]
BDSL Dinesan Gangadharan Kochiparambath [email protected]
LFR Sandesh Ghotge [email protected]
E-Tail V Murali [email protected]
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17. Operational Contact Matrix - Customer Support
(Commercial)
Region Locations Covered Contact Point
Escalation Point 1
( Partner Support Delivery Manager)
Escalation Point 2
( Country Manager Channel
Sales Delivery)
North
Delhi, Rajasthan, Uttarakhand,
Haryana, J&K Himachal Pradesh,
Punjab, Chandigarh & Uttar Pradesh
[email protected]
•[email protected]
•[email protected]
[email protected]
East
Bihar, Orissa, Jharkhand, West
Bengal, Northeast Region (Assam,
Tripura, Meghalaya, Mizoram,
Manipur, Nagaland)
[email protected]
[email protected]
South
Kerala, Tamil Nadu, Andhra Pradesh,
Telengana, Karnataka
•[email protected]
•[email protected]
West
Goa , Gujarat, Maharashtra, Dadra
and Nager haveli, Daman and diu,
Madhya Pradesh & Chhattisgarh,
•[email protected]
•[email protected]
BDSL Bangladesh & Sri Lanka [email protected]
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18. Operational Contact Matrix - Customer Support (Retail)
Region Locations Covered Contact Point
Escalation Point 1
( Partner Support Delivery Manager)
Escalation Point 2
( Country Manager Channel
Sales Delivery)
North
Delhi, Rajasthan,
Uttarakhand,Haryana,J&K,Himachal
Pradesh, Punjab,Chandigarh & Uttar
Pradesh
[email protected]
•[email protected]
•[email protected]
[email protected]
East
Bihar, Orissa, Jharkhand, West
Bengal, Northeast Region (Assam,
Tripura, Meghalaya, Mizoram,
Manipur, Nagaland)
•[email protected]
•[email protected]
South
Kerala, Tamil Nadu, Andhra Pradesh,
Telengana, Karnataka
•[email protected]
•[email protected]
•[email protected]
West
Goa , Gujarat, Maharashtra, Dadra
and Nager haveli, Daman and diu,
Madhya Pradesh & Chhattisgarh
•[email protected]
•[email protected]
BDSL Bangladesh & Sri Lanka [email protected]
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19. Important Links
Process Tools
Channel Data Base CDB Portal
IT support HP Internal Tools like ( OSS, S4,
Eclipse, IQ)
Service Now Tool
Partner Portal Access :
•Sell-thru Report
•Compensation/Comp-optimizer
•Submit Dispute Case
•Get Support
HP Partner Portal
Partner Profiling Ticket related to tool access
( EOP, OSS, Sandy, E-claims, CDM ,etc.,)
Partner Profiling Tool
OSS Tool Access ( Order Status Check) https://oss.hpcloud.hp.com/os/landing
MAF Form Request https://partner.hp.com/group/upp-apj/sales-reports
T2 Order Prioritization [email protected]
IQ Portal https://partner.hp.com/group/upp-apj/integrated-quoting
BIS Certification [email protected]
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20. Glossary (Cont’d)
Activity Description
IQ Access & TrainingRequest for IQ access, queries & Training to partners
Partner Portal Central archive for partner Operations related tool and services
IQ Deal SubmissionSpecial Pricing request submission
IQ Deal Rejection Incomplete information leading IQ rejection
Deal Creation Creating a Deal based on partner IQ Request
Deal Revisions Request for deal revisions due to Price/ Config/ Qty/ Disti change / deal validity/ MOQ changes
Global Deals Request to add T1/ T2 name into eclipse/ SPOT deal/deal revisions/ Price mismatch queries
Special Price ApprovalPricing approvals based on Partner/ Sales request
Deal WON Partner’s alignment to HP approved Price for an end customer deal
Pre- Invoice PDI
Customer to conduct Product Inspection of product before invoicing (Sales/ PAOM to intimate
PSM regarding PDI details and put order on invoice hold)
IQ Access & TrainingRequest for IQ access, queries & Training to partners
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21. Glossary
Activity Description
Order Loading Order Submission by T1 into HP EOP tool
Order Rejection RemediationIdentify the rejection reason and proposing solution
Order Clean up post Order
acceptance
Removing all holds or modification of order as per T1 Disti (EUV, Global Trade, Credit, Order
based instructions if any)
Order Cancellation Customer order cancellation - T1 Disti to cancel order in the system
Order Status Report Publish daily order status report
Escalation Management Order prioritization basis request from partners and Sales
Invoicing Ensure invoicing of Material against Partner order
Delivery details Movement of Material from HP warehouse to T1 warehouse ( Provide Docket Details)
Asset Tag Requirement Request for Asset Tag information from plant
Serial Number RequirementT1 to download from OSS, No Manual sharing by HP Team
Stock transfer Refer Order Status Report for STN details
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22. Thank you