Indus Towers Supply Chain Management Handbook

Supply Chain at a TowerCo

1. Indus Towers Employee Handbook SUPPLY CHAIN MANAGEMENT Version 1 | 2020

2. Thank you for joining our team & welcome to Indus!

3. Indus Towers Circle - Supply Chain Head Handbook 2020

4. Message from Our CEO Dear Indusian, ___________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________ _____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

5. Message from the CSCMO Dear Supply Chain-er, ___________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________ _____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

6. Our Story & Mission Our Story In 2008, we set out to make lives simpler and more connected, but we knew back then that we had to first create a place that was designed to foster this great goal. A place where incredibly talented individuals are empowered to put their best work to contribute towards our pivotal role in connecting an inclusive India . This book is an abbreviated encapsulation of our guiding principles . As Indus Towers continues to grow, we hope that these principles will serve each new person joining our ranks. If you are new, welcome! Although the goals in this book are important, it’s really YOUR IDEAS, TALENT, and ENERGY that will keep Indus Towers shining in the years ahead. Thanks for being here. Let’s make great things . Company Mission "We Transform Lives By Enabling Communication”

7. Who We Are About Us Indus Towers was created with a vision to transform the telecom industry. For us, our vision is not just Boardroom talk – it is shared by each and every Indusian across the vast geographies that we cover, and it is this wholehearted pursuit of excellence that propels us through our transformational journey, with exceptional results. As India’s largest telecom tower company, Indus Towers is an enabler for the communication revolution in India. Indus touches 600 million people every day, multiple times a day. 3 out of every 5 calls in India are made through an Indus site. Indus is hugely increasing India’s tele -density and consequently its GDP. (According to a study by McKinsey, every 10% increase in tele -density leads to a 1.2% increase in GDP). Indus ’ green efforts have not only benefited our customers and business partners in terms of costs, they have also significantly reduced India’s carbon footprint. By cutting carbon emissions by 210 million liters of diesel since 2011-12, Indus has planted the equivalent of 14 million trees. Indus has created 71,191 green sites and achieved a consolidated 99.98% uptime. But most importantly, Indus has kept India connected even in its darkest hours, in the face of calamitous natural disasters and adversity . We continue to strive in our endeavour of ‘Putting India First’. And we will continue to disrupt the norm to get there .

8. Company Values Our Values Values are the set of behavior and guiding principles that employees uphold, display and adopt while working at Indus. Each employee is committed to i -LIVE i.e. I LIVE INDUS VALUES EVERYDAY. The Company has adopted ExCITE (Excellence Customer Integrity Teamwork Environment) as its values . EXCELLENCE Ensure best-in-class processes and a continuous improvement culture that provides replicability , scalability and highest quality at optimum cost CUSTOMER Be the preferred partner to our customer with the highest level of responsiveness and agreed services consistently INTEGRITY Maintain and promote the highest standards of professional conduct by being fair, honest and transparent in all actions and decisions . TEAMWORK Think and work together beyond self, functional boundaries, hierarchies, businesses and geographies. Actively encourage mutual respect, sharing and collaboration .   ENVIRONMENT Be responsible and sensitive towards the environment, and the communities in which we operate. Upload the highest standards of health and safety .

9. Environment, Health & Safety Policy

10. Initiation Dearest Reader, Congratulations on assuming charge as Circle SCM Head! As the Chief of Supply Chain, for your Initiation, I ’ll quickly walk you through the contents that follow: Our Structure The Functional Document Indus Sourcing Policy Our ARIS Processes SCM @ Corporate Strategic Sourcing Build Services Demand & Supply Planning Warehouse & Logistics Operations & Manitaince IT & In-direct Sourcing Partner Quality Assurance Business Partner Relationship Management SCM @ Circles Happy Learning! - Anil Gupta

11. How we’re Structured Supply Chain Management Organogram:

12. Supply Chain Functional Document - Functional Purpose - Key Guidelines - Major Deliverables - Main Processes - Review Mechanism A Functional Document is a function’s preamble and outlines the scope & purpose of its existence, among other things it touches upon the following topics i.e.

13. Supply Chain Sourcing Policy - Functional Objectives - Roles & Responsibilities - Approval Hierarchy - Partner Selection, Induction & Management - Partner Performance - Contract Administration - Requisitioning The Supply Chain Sourcing Policy delineates the day-to-day working methodology to meet our daily objectives as a function entrusted with responsibilities relating to procurement, it includes i.e.

14. SCM ARIS Processes

15. SCM ARIS Processes (Cont’d)

16. SCM @ Corporate

17. Strategic Sourcing Office Locations Do you have more than one office location? Are you planning to expand outside of your current location? If you only have one office, include fun tips like where to grab lunch or a drink after work in your local neighborhood. Examples: Located in the heart of XYZ neighborhood, [Company Name] is in the heart of downtown. Just two blocks from XYZ transportation and a quick walk to XYZ attraction, you’ll love spending time in our work neighborhood. Our CEO’s favorite spot for a sandwich is at SAJJ Cafe, Located at 2nd and Bryant. Did you know that company has XYZ in our kitchens? Be sure to head to the south wing to find our favorite treat! Meet the Champion! Mr. Sandeep Gauba

18. Build Services Office Locations Do you have more than one office location? Are you planning to expand outside of your current location? If you only have one office, include fun tips like where to grab lunch or a drink after work in your local neighborhood. Examples: Located in the heart of XYZ neighborhood, [Company Name] is in the heart of downtown. Just two blocks from XYZ transportation and a quick walk to XYZ attraction, you’ll love spending time in our work neighborhood. Our CEO’s favorite spot for a sandwich is at SAJJ Cafe, Located at 2nd and Bryant. Did you know that company has XYZ in our kitchens? Be sure to head to the south wing to find our favorite treat! Meet the Champion! Mr. Mayank Shree Jain

19. Demand & Supply Planning Office Locations Do you have more than one office location? Are you planning to expand outside of your current location? If you only have one office, include fun tips like where to grab lunch or a drink after work in your local neighborhood. Examples: Located in the heart of XYZ neighborhood, [Company Name] is in the heart of downtown. Just two blocks from XYZ transportation and a quick walk to XYZ attraction, you’ll love spending time in our work neighborhood. Our CEO’s favorite spot for a sandwich is at SAJJ Cafe, Located at 2nd and Bryant. Did you know that company has XYZ in our kitchens? Be sure to head to the south wing to find our favorite treat! Meet the Champion! Mr. Devarshi Das

20. Warehouse & Logistics Office Locations Do you have more than one office location? Are you planning to expand outside of your current location? If you only have one office, include fun tips like where to grab lunch or a drink after work in your local neighborhood. Examples: Located in the heart of XYZ neighborhood, [Company Name] is in the heart of downtown. Just two blocks from XYZ transportation and a quick walk to XYZ attraction, you’ll love spending time in our work neighborhood. Our CEO’s favorite spot for a sandwich is at SAJJ Cafe, Located at 2nd and Bryant. Did you know that company has XYZ in our kitchens? Be sure to head to the south wing to find our favorite treat! Meet the Champion! Mr. Mayank Shree Jain

21. Operations & Maintenance Office Locations Do you have more than one office location? Are you planning to expand outside of your current location? If you only have one office, include fun tips like where to grab lunch or a drink after work in your local neighborhood. Examples: Located in the heart of XYZ neighborhood, [Company Name] is in the heart of downtown. Just two blocks from XYZ transportation and a quick walk to XYZ attraction, you’ll love spending time in our work neighborhood. Our CEO’s favorite spot for a sandwich is at SAJJ Cafe, Located at 2nd and Bryant. Did you know that company has XYZ in our kitchens? Be sure to head to the south wing to find our favorite treat! Meet the Champion! Mr. Shailendra Walia

22. IT & In-direct Sourcing Office Locations Do you have more than one office location? Are you planning to expand outside of your current location? If you only have one office, include fun tips like where to grab lunch or a drink after work in your local neighborhood. Examples: Located in the heart of XYZ neighborhood, [Company Name] is in the heart of downtown. Just two blocks from XYZ transportation and a quick walk to XYZ attraction, you’ll love spending time in our work neighborhood. Our CEO’s favorite spot for a sandwich is at SAJJ Cafe, Located at 2nd and Bryant. Did you know that company has XYZ in our kitchens? Be sure to head to the south wing to find our favorite treat! Meet the Champion! Mr. Mohit Sharma

23. Partner Quality Assurance Office Locations Do you have more than one office location? Are you planning to expand outside of your current location? If you only have one office, include fun tips like where to grab lunch or a drink after work in your local neighborhood. Examples: Located in the heart of XYZ neighborhood, [Company Name] is in the heart of downtown. Just two blocks from XYZ transportation and a quick walk to XYZ attraction, you’ll love spending time in our work neighborhood. Our CEO’s favorite spot for a sandwich is at SAJJ Cafe, Located at 2nd and Bryant. Did you know that company has XYZ in our kitchens? Be sure to head to the south wing to find our favorite treat! Meet the Champion! Mr. Shailendra Walia

24. Biz Partner Relationship Management Office Locations Do you have more than one office location? Are you planning to expand outside of your current location? If you only have one office, include fun tips like where to grab lunch or a drink after work in your local neighborhood. Examples: Located in the heart of XYZ neighborhood, [Company Name] is in the heart of downtown. Just two blocks from XYZ transportation and a quick walk to XYZ attraction, you’ll love spending time in our work neighborhood. Our CEO’s favorite spot for a sandwich is at SAJJ Cafe, Located at 2nd and Bryant. Did you know that company has XYZ in our kitchens? Be sure to head to the south wing to find our favorite treat! Meet the Champion! Mr. Ravi Goel

25. SCM @ Circle Supply Chain Management Organogram: Meet the Champion! You

26. TSP, Safety & Energy Projects Unique Perks At this point, if you’ve already recruited a new teammates, chances are they are familiar with your benefits package. However, take this opportunity to remind them of the fun stuff that makes working at your company unique! Can employees start clubs? Do you host a weekly all hands? What about volunteering together as a team? Some affordable (but unique) “perks” to offer could include: Company sponsored membership to a meditation app Weekly dinners Hackathons Employee running club In office yoga led by an employee

27. IME, OME & SMS Social Media Policy In 2018, it’s highly probable that many of your new hires are on social media, and we think that’s great! Take this opportunity to request certain usage of your company’s handle on Instagram, Twitter, Facebook and the like. For instance - do you love when new hires share photos of swag on their first day? Encourage team photos but don’t want any alcohol included if the company name is mentioned? This is the place to make those requests. A Few Tips: This is a great place to showcase what your company handles are on which platforms in case they slightly deviate from your brand name. Include any cultural hashtags that you like using, and the links to your social profiles.

28. Circle Warehouse HR Contact Info Share with your team the best way to get in touch with your HR team or representative. It’s a great idea to share directions, policies and ways that your company offers support to your team and a safe place to share questions or concerns.

29. Warehouse Logistics Food Allergies Do you have a new hire with a severe food allergy? Be sure to address it early! Share tips and policy around bringing in certain food groups if applicable. Otherwise, omit this blurb if not applicable. Shared Spaces How do employees get in and out of the office? What are your office hours? Is it safe to keep computers on desks overnight, or do you prefer that employees take them home? What about cell phones? Cell phones and other tech We understand that constant connectivity is an integral part of working culture today. Our only ask is that you use your smart devices responsibly and in a way that will not distract your colleagues. Personal calls should be taken outside or in a communal area, please.

30. Circle Biz Partner Relationship Management Food Allergies Do you have a new hire with a severe food allergy? Be sure to address it early! Share tips and policy around bringing in certain food groups if applicable. Otherwise, omit this blurb if not applicable. Shared Spaces How do employees get in and out of the office? What are your office hours? Is it safe to keep computers on desks overnight, or do you prefer that employees take them home? What about cell phones? Cell phones and other tech We understand that constant connectivity is an integral part of working culture today. Our only ask is that you use your smart devices responsibly and in a way that will not distract your colleagues. Personal calls should be taken outside or in a communal area, please.

31. Final piece of advice… … Whenever in doubt USE SOUND JUDGEMENT in your and Indus’s interest…! Feel free to reach out to your colleagues at both the Corporate and the Circle Office

32. Welcome once again!

33. Indus S u pply Chain Mr. Anil Gupta (Chief of Supply Chain) Mr. Sandeep Gauba (Head – Strategic Sourcing) Mr. Mayank Shree Jain (Head – Build Services and Warehouse & Logistics) Mr. Shailendra Walia (Head - Operations & Maintenance and Partner Quality Assurance) Mr. Devarshi Das (Head – Demand & Supply Planning) Mr. Mohit Sharma (Head – IT & In-direct Sourcing) Mr. Ravi Goel (Head – Business Partner Relationship Management)