Information technology in Hospitality Industry

Information technology in Hospitality Industry

1. INFORMATION TECHNOLOGY IN HOSPITALITY INDUSTRY

2. INFORMATION TECHNOLOGY INFORMATION TECHNOLOGY means the technology involving the development, maintenance, and use of computer systems, software, and networks for the processing and distribution of data In today’s business environment, INFORMATION TECHNOLOGY assists organization to manage information dynamically and influences business competitiveness through assisting decision makers to make appropriate decisions . INFORMATION TECHNOLOGY helps to meet the demands for timely and accurate information by customers

3. The use of information technology in hospitality industry has grown very fast over the past 20 years. The hospitality industry was revolutionized due to advancements in innovation and information technology. Many problems within the hospitality industry were solved as a result of the IT revolution, Reduce costs, Higher productivity and efficiency, improved service quality, increased customer satisfaction, better organizational integration, higher profitability INFORMATION TECHNOLOGY IN HOSPITALITY INDUSTRY

4. Distribution Systems A worldwide computerized reservation network used as a single point of access for reserving airline seats, hotel rooms and other travel related items by travel agents and online reservation sites Also called as automated reservation system (ARS) or computerized reservation system (CRS).

5. Global distribution system and internet have now become a sort of super market for linking the buyer and sellers of tourism services . Airlines industry created the first Global Distribution System GDS in 1960’s for keeping the track of flight schedules, availability and prices . In hospitality industry GDS is natural outlet for online marketing, it maintains the hotel information, room  inventory and rates and also manages the reservation and cancellation process

6. Four Major Global Distribution Systems:

7. Hotel-facing Systems

8. Front of House Systems Property Management Systems (PMS) PMS coordinates the operational functions of front office, sales and planning PMS is a computer-based lodging information system that relates to both the front and back office activities. These systems helps hotels to automate their processes related to reservations, details about customers, events, marketing, maintenance and quality management. PMS enables hotels to manage front-office capabilities, such as booking reservations , guest check-in/check-out, room assignment, managing room rates , and billing.

9. PMS acts as a Room Management Module, which keeps the front office and housekeeping informed about the status of room. PMS contains the data on each room such as room number, room type, room features and location. By knowing the status of each room, definitely helps the housekeeping department to know, what work has to be done, what work is in progress, what work has been completed Now a days some hotels use Express Check-in process that allows guest to conveniently check in and out without associate assistance by using a touch screen that interface with the hotel’s PMS. After obtaining the check in details, an electronic room key is encoded and dispensed.

10. Security Security is the one of the highest concerns of guests who visit the hotels Hotel information technology systems includes surveillance systems, Fire Alarms, Smoke Detectors, Sprinklers, Fire Extinguishers, Luggage Scanner, Handheld Metal Scanners, Metal Detectors, Hotel Safe Lock etc , helps to ensure guest’s safety Electronic key card offers superior room security, typically do not list hotel name or room number.so if it lost or stolen, the key is not easily traceable. Most key card system record every entry in and out of the room. Even some hotels use biometric technology such as thumbprint or retina scan to verify guest’s identity

11. Energy Management Systems (EMS) EMS involves monitoring equipments or procedures in order to control and regulate the energy consumption in a hotel . Using Infrared motion sensors, door contacts detect occupancy  to control the Heating, Ventilating and Air Conditioning systems   Turning off the lights when a room is not occupied 

12. Food & Beverage Systems It gives managers a better idea of the flow of food through the restaurant. Enables them to plan cash flow and stock control more effectively . It provides chefs with a more structured way of planning menus, taking into account nutritional and financial considerations.

13. POS A Point Of Sale is found in the front of house in a restaurant or a bar. This is where a server physically rings up a customer’s order and the POS records transactions. A POS could be a terminal or tablet, such as an iPad. Benefits including simplifying the accounting process, easy access to past transactions, faster service, and informative itemized receipts.

14. Guest Management System Also known as a reservation system or table management software. A front house solution that manages reservations, wait lists, and provides analytics that help restaurant owners make important restaurant decisions . Provides a better guest experience  by giving guests accurate wait times and by providing a convenient method for making reservations . G uest management systems offer a consumer app where guests can check wait times and make their reservations without calling the restaurant.

15. Digital I nventory System Inventory management systems integrated with the restaurant POS allows you to control and organize each and every aspect of the stock, maintains a smooth flow of supply and also helps you boost your overall profit.

16. Automated P urchasing Tool Restaurant management software that streamlines restaurant purchasing, invoicing, inventory and vendor management. Paperless and Painless !

17. TOUCHSCREEN MENU Vivid photos and descriptions enhance menu browsing, naturally driving upsells . ORDER ON-DEMAND Put the power to order – and reorder – in their hands with a self-service POS system INSTANT PAYMENT Guests love paying their bill on a secure, responsive handheld POS machine. Tabletop Tablet Ordering System

18. Kitchen Display System A Kitchen Display System (KDS) is found in the back house of a restaurant and  replaces your paper tickets and kitchen printers. KDS manages food routing, recipe storage, and holds important kitchen data. B enefits of KDS includes organizing your back of house, improving efficiency, reducing ticket times, and raising food quality.

19. Recipe Viewer A digital recipe book your staff, seasoned and brand new can access at any time to ensure accurate food prep . Recipe Viewer gives you the ability to centrally manage recipes, cooking procedures, and training information. Easy-to-use program protects your valuable recipes on a secure database.

20. Guest-facing Systems Refer to the technologies used directly by the client within the property and particularly within the guest room. High-speed Wi-Fi   Express check-in/check-out Mobile Concierge Self-Service Kiosks Thermostat Electronic door lock HD Television Telephone based systems In-room refreshment systems in-room alarm clock

21. Mobile Technology to Serve Customers Better Mobile check-in/check-out is perhaps the biggest trend regarding mobile in the hotel industry Smartphone Keys Smartphones are even being used in place of room keys  Complete Room Control Shutting the curtains in the room Turning down the lights Adjusting the thermostat Changing the TV channel Activating the lifts Getting access to local information Ordering room service

22. Thank You Sarabindh G Manoj 1 st MTTM