infrabeat SAPv1

1. Technology & Experts Infrastructure

2. Young & Vibrant Organization Born Founded 2013 By ex SAP Delivery Professional 1000 Man Years of SAP Infrastructure Expertise SAP Certified Professionals Preferred vendor of Consulting and Infrastructure consulting companies Extend

3. SAP Technical Services SAP Managed Services for Support SAP Cloud Infrastructure Services What We DO ... SAP HANA Services

4. IaaS (X86, HANA) Managed Services   Storage Network  Security PaaS Strategy Architecture Data Archiving OS – DB Migrations Solution Manager DR Services Program Management Performance Management Functional support Functional Enhancements Implementation Functional upgrades  Analytics Mobility Fiori  Persona Lumira EPM Insight & Usability SAP Implementation & Application Management Services SAP BASIS, & HANA Cloud Infrastructure Infra Beat Focus SAP Upgrade Unicode Conversion Rollout 24 x7 Support HANA Modeling HANA DBA & Admin

5. SAP Cloud Infrastructure Services Host, Virtualize and Fail-Proof </> Better your SAP Landscape

6. Any Hardware Any Operating System Any Database Breadth of Expertise

7. SAP Technical Services Plan, Build and Optimize your SAP Landscape

8. Run ‘ SAP ’ BETTER Optimize SAP Performance Optimization Infrastructure Assessment SAP Upgrade SAP Migration & Unicode Conversion SAP Solution Manager Data Archiving

9. Upgrade Assessment Unicode conversion Technical upgrade of SAP Business Suite of products Operating System and Database migration SAP Upgrade & Migration Services

10. Solution manager installation and upgrade Maintenance Optimizer setup EWA configuration Service Desk Change request Management (CHARM) Data Volume management Custom code management SAP Solution Manager

11. Archiving Assessment Open text installation and setup Archiving using SAP Archiving tool or Open text Modified custom program to read archive data Data Reorganization SAP Data Archiving

12. Database and Application level parameters tuning Expert Sizing based on current utilization and future requirement Optimize custom programs 01 02 03 SAP Performance Optimization

13. HANA Competency & Services HANA migration with Upgrade Administration & Performance Optimization Security and Single sign on HANA integration with SAP and Non SAP systems HANA modeling Program Management Strategy Architecture Tool Evolution & Rationalization BI Maturity Assessment Data Management Performance Management

14. L1, L2 and L3 Support 24x7 on call support System refresh and client copy Transport management Database Management Problem Management Event detection and support SAP BASIS Support

15. Infra Beat Cloud Based Ticketing Tool

16. Is it Basis request? Customer raises incident Acknowledge the incident Assign the processor Does it have all required information? Change the status to “In Processing Processor starts working on the request If processor resolves issue? Change status to “Solution Proposed by SAP” Escalate to “Level 2” If Level 2 resolves issue? Raise OSS message with SAP If Customer accepts solution ? Change the status to “Proposed Solution Accepted” Change the status to “Confirmed By Customer” Change the status to “Closed” Yes No Yes No SAP proposes solution Customer confirms issue is resolved Yes Send to DataCenter Yes No Request required information 1 1 No Ticket Resolution Flow

17. Customer Our Credentials

18. Technology & Experts Infrastructure INFRABEAT TECHNOLOGIES PVT. LTD. 301 , Dhanajay Plaza, Survey No.21, Bavdhan Budruk , Off Pune Bangalore Highway Pune – 411002  [phone] Thank You