Innovative Library Services

1. 1

3. How is the library perceived?
Place for books
Its most important activity –
provide books and information
The library is efficient, much more
than other institutions
New type of “added value”
services – not sufficiently
developed
I don’t know what exactly a
modern library can give me
The buildings are in an awful
condition – worn-out buildings, cold
rooms in winter
Libraries face funding difficulties
Libraries are not a priority policy

4. A chitalishte library located in a settlement with a population of 500 – 2,500
inhabitants
Equipped with an ICT package including 3 desktop computers (with a camera
and a headset), a projector, a multifunctional printer/scanner, network
equipment
Employs a full-time librarian (eight-hour work day), trained in ICT and at least
one more thematic area
The library starts providing e-services
The typical
glob@l library
4

5. Libraries are no longer
places collecting and lending
books – these days are over

6. From “WHAT” libraries
offer to “HOW” the
library can change the
lives of people and the
community

7. The modern library?

8. Meets new identified needs of potential and current
library users
Applies a new approach/method in the implementation
of traditional library services
Provides access to a new type of information previously
inaccessible to library users or the community
Provides services to new users previously unserved by
the library
8

9. 9
INNOVATIVE e-SERVICES
ICC in support of
business
Services for people
with special needs
I love
Bulgaria
Employment for
young people
Health
information
Civic
participation
Information
literacy
Courses 60+
Children’s
university

10. Free internet access*:
 Usage of Skype - 95%
 e-mail - 88%
 Information about jobs and education - 65%
 Health related information - 55%
 Health and pension insurance - 50%
 Vacations, trips, commodities and services - 49%
* Results from an online survey on program impact, July 2011 / results from 390
libraries

11. e-Services (e-Government)
 Submission of tax returns, issuance of documents - 26%
 e-banking, online shopping - 10%
 e-voting - in 61% of libraries
Computer and peripheral based services
Production of print materials
Multimedia-facilitated provision of information and training
E-mail, SMS and online distance services

12. Job search assistance for unemployed people
Assistance for agricultural producers in purchase and sale of
equipment and consumables
Filling in subsidy application documents
Information about NHIF lists and other medicines
Search of information about EU programs
Filling in project proposal application documents
Online checks of household bills
Checks of health insurance status
12

13. Assess the needs of local communities
Design an innovative service
Resources
Partnerships
Funding
Sustainable provision
13

14. If you want to go fast, go alone. If you
want to go far, go together.
African proverb