Raguram Gopalan
Personal Info:
Location: Bangalore, India
Email:
[email protected]
LinkedIn: www.linkedin.com/ragsgopalan
Academia & Interests:
•MBA–Systems&Marketing
(UniversityofMadras.GoldMedallist)
•BE–ECEngineering,CIT,Coimbatore
•TBEM(MalcolmBaldridge)Auditor
•Lead-Ethics/POSHCommittee
•Mentor–WomenCareerDevelopment
Initiatives
•MentorforEmergingEntrepreneurs
Volunteering & Hobbies:
•FounderTrustee–AJFoundation,
EducatingUnderprivilegedKids
•Author|Philosophy,Yoga,Pranichealing
&Martialarts.
2003-2004: Mphasis Limited, Bangalore
Head Global Service Delivery (Msource)
2004-2007: TATA BSS Limited, Pune
CIO & VP –Business Excellence
2007-2009: Nortel Networks Limited, Gurgaon
Program Director–Managed Services
Head Consulting Services –APAC, ME
2009-2010: Avaya India Pvt Ltd
Managing Director –APS, APAC
2010-2012: AGC Networks Limited
Sr Vice President –Business Transformation
2012-2018: TATA BSS Limited
Sr Vice President –Business Transformation
CIO & Chief Digital Officer
2018 Onwards:
Founder & Managing partner –Haraa Labs LLC
Principal Partner –Vistas Global
Leadership Roles
Founder & Managing Partner –Haraa Labs LLC
Top 50 Tech Leaders | 2019, Intercon Dubai
Successful career for 27+ years as Business Services leader in multi-
cultural markets like US, Middle East & APAC.
KeySkills:
•Buildprofitablenewrevenuestreams.(Digital|Services).
•LeadChangeManagement&Organizationaltransformation.
•AbilitytodecodeFinancial,Functional,TechnicalandProcess
complexitiesofaContract&itsinterplay.
•AbilitytoBuild,motivateandworkwithmulti-culturalteams
thataresuccessful–BothInternalandExternal.
•“Achiever”asanindividual,“Mentor”inateam.“Change
Agent”inanOrganization&bestasa“Starter”.
SuccessStories:
•16+yearsinleadershippositions.
Havesuccessfully:
•Built4profitableSBUswithnewrevenuestreams.Partofthe
Monetizationprogramfor2ofthem.
•BuiltDigitalaccelerationprogramswithnewproductsand
revenuestreamsadding$30m+revenuesintoplinein2years.
•Lead4Organizationalmergersandtransitionssuccessfully.
•BuiltandLeadan$100m+contract-LargestContactcenter
automationprogramforthelargestTelco.
•19yearsinIT/BPOIndustrywithcreditofdesigning&building
50+OutsourcedContactcentresandVoiceNetworks.