International Roaming

Itinérance Internationale

1. INTERNATIONAL
ROAMING
International Roaming

2. INTERNATIONAL ROAMING
A.Roaming Agreements
B.Roaming Agreements‟ Lifecycle
C.Roaming Management Tasks
D.Outsourcing
E.Overview of Roaming Lifecycle
F.The Roaming Process
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3. A.ROAMINGAGREEMENTS
AA.19: SMS Interworking Agreement
AA.40 : MMS Interworking Agreement
AA.43 : WLAN Roaming Agreement
AA.60 : Interworking Template
AA.70 : MMS HubbingAgreement
AA.71 : SMS HubbingAgreement
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4. B. ROAMINGAGREEMENTS ’ LIFECYCLE
Make a strategy
Establishing and Negotiate a Roaming Agreement
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5. Steps before Launching an Agreement
Monitoring and Maintenance
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6. 1.STRATEGY
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7. 2. NEGOTIATE
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8. 3. TEST& IMPLEMENT
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9. 4.TADIG (TCC)
5.Set common Launchedate
6.Sign Official Launch Letter (CLL)
7.Inform the Relevant Departementsin your
company
Billing Departement
IT & Engineering Department
Marketing Departement
8.Allocate resources to launch the roaming
partner (IREG)
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10. 9.Usually tasks of the Roaming Coordinator
Update AA.14 and IR21 (IREG) and distribute to
roaming partners
Distribute updates from roaming partners
10.Check :
That the terms of the agreement are respected
That the TAP records are sent on time (TADIG and
EDCH)
That roaming works by having network tests done
(both IREG teams)
That roaming partners are following the GSMA rules
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11. C. ROAMINGMANAGEMENT TASKS
1.Internal Interfaces
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12. 2.External Interfaces
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C. ROAMINGMANAGEMENT TASKS

13. D. OUTSOURCING
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14. E. OVERVIEW OFROAMINGLIFECYCLE
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15. F. THEROAMINGPROCESS
Involve different departments
Different people with different interests and priorities
Activities depends on one another
The flow can stop if departments are not aligned
This will generate internal conflicts and bottlenecks
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16. 1.NEGOCIATION
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17. Common Bottlenecks
Prioritization
Attractiveness of the Operator
„Not quantity but quality‟ Concept
Lots of useless deviations
Time / resources restriction on both sides
Cost of implementing each Roaming Agreement
Fraud Prevention Procedures in place
No structure or strategy to negotiate IOTs
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18. How to avoid Bottlenecks
Avoid unnecessary deviations
Calls and face-to-face meetings, not only e-mails
Clear strategy including plan “B” for each country
Identify and present your company‟s selling points
Consider other agreement‟s solutions: Hub, NE, etc…
Make sure necessary security features are offered
Be flexible on negotiations (IRA and IOTs)
Consider to hire external assistance with the
negotiations –outsourcing
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19. 2. TESTPREPARATION
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20. Common Bottelenecks
Lack of priority
Delays in activating SIM cards
Location Update or GPRS attach failure
Signallingimplementation delays
Wrong data implementation in VLR or HLR in
HPLMN, also with International carrier
Resource constraints
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21. How to avoid Bottlenecks
Have a formal procedure mapped on how to
distribute information and do the configuration
Re-check the RP data as per latest IR21
Have a SLA with Signaling Provider
Have experienced personnel for troubleshooting
Acknowledge reception of SIMs ASAP and ask RP to
activate them
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22. 3. IREG
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23. Common Bottlenecks
Resource constraints
Calls not being completed
Poor voice quality; echo, back ground noise, delay in
transmission
Lack of priority (internal and external)
Different time zones making more difficult to
schedule a date for common tests and troubleshooting
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24. How to avoid Bottlenecks
Buy premium termination from a reliable carrier
Your RP shall do the same, bypass result in pour QoS
Employ experienced IREG specialists
Share SLAs and goals with IREG team
Make sure you get the prioritization of your RP
Consider to require external assistance / outsource
Consider to use automatic testing solutions
Have a clear internal process
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25. 4. TADIG
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26. Common Bottlenecks
Resource constraints
Lack of prioritization
Billing system errors
Discrepancies between CDRs and IREG Docs (time,
duration, volume, etc …)
Delay in receiving test TAP files (TD) from Roaming
Partner
File rejected
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27. How to avoid Bottlenecks
Share SLAs and goals with TADIG team
Make sure IREG testers get the time / duration
directly from the switches and not from their own
watches
Make sure you get the prioritization of your RP
Consider to require external assistance / outsource
Use TTT
Have a clear internal process
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28. 5. COMMERCIAL LAUNCHDATE
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29. Common Bottlenecks
Fail to notify DCH about commercial launch date
Fail to notify internal departments
Delays with commercial launch generated by
unnecessary internal processes
Delay in receiving CLL countersigned
Internal debts not ready for commercial operation
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30. How to avoid Bottlenecks
Have clear internal processes
Make sure all the launch activities are done (tariffs,
customer care, billing system, etc …)
Try to cut down unnecessary & lengthy approval (red
tape) processes
Have all the necessary info prepared in advance
Accept CLL by fax and email
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31. 6. ON-GOINGACTIVITIES
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32. Common Bottlenecks
Technical issues
Service disruptions / TAP flow failure
Financial issues
Non payments
Lack of resources or lack of knowledge
Slow implementation of agreements
Relationship issues
Work not being done
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33. How to avoid Bottlenecks
Implement clear processes and workflow including
owner ship, deadlines, etc…
Define Key Processes to be monitored
Share goals with all the teams involved
Have a clear leader
Be aware of Roaming industry trends
Consider to hire external assistance and join a Hub
Have right team, motivated
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34. 7. WORKINGENVIRONMENTS
The operation of a Roaming service involves
many departments
One department clearly depends on the other to
reach its targets
It is very important to create and maintain a
good working environment for all the debts.
Involved
Relationship problems are common when
priorities are different
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37. THANKS !
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