Interpersonal skills essential for effective leadership.ppt

People skills essentials

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Interpersonal Skills
Role plays

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text text text text text
Interpersonal
Skills
Importance &
Benefits
Components
Steps to
Interpersonal
Relationship
Emotional
Intelligence
Understanding
Self
Iceberg Model
Perceptions
Johari
Window
Understanding
Others
Empathy
Social Styles
Connecting
With Others
Rapport
Building
Building Trust
Assertiveness
Conflict
Management
LEARNING
OBJECTIVES
Expectations Mapping

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List the tasks

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ASK MODEL
Name ball grid

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Is My Role Dependent on Others?
Summarise challenges

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Human Bingo
Chart activity-how this info helps us

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Any One Word That Defines
Interpersonal Skills
Defining IP skill

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Components

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Steps
Chart activity

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Understanding Self
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What makes our Lenses
The Iceberg Model

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Perception
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Adjective box

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Self-Assessment and Team Mates

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Fill in the Panes

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Understanding Others
SOCIAL AWARENESS
Activity: Orange-buyer & seller

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The 5 levels of listening!
1
2
3
4
5
Clip-JKJ

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Four autobiographical
responses…
1.Evaluating :agreeing or disagreeing
2.Probing:from our frame of reference
3.Advising:based on our own experience
4.Interpreting:attributing motives based on our own motives
Activity: We have
not got enough

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Clip : Bugs raceWork inventory

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Communication Style Strengths
Analytical
Amiable Expressive
Driver
Controlled
Emotive
TellAsk
Objective
Precise
Thorough
Detailed
Rational
Controlled
Supportive
Empathic
Loyal
Group-Oriented
Team focus
Sharing
Decisive
Tough
Candid
Efficient
Results-Oriented
Controlled
Creative
Enthusiastic
Humorous
Energetic
Focus on Vision
Promoter

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Communication Style Gaps
Analytical
Amiable Expressive
Driver
Controlled
Emotive
TellAsk
Slow
Overcautious
Indecisive
Inflexible
Unfriendly
Nit-picky
Rigid
Complying
Pushover
Follower
Self-sacrificing
Passive
Hesitating
Autocratic
Overbearing
Insensitive
Impatient
Pressuring
Ruthless
Dominating
Excitable
High strung
Emotional
Loose cannon
Lacks detail
Over-committed
Not focused

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Improving Your Versatility
DECIDE
Be more flexible, more open-minded
Openly show more concern for other people
Be decisive with data
Listen for people’s feelings
DECLARE
Be less sensitive
Be more willing to take risks
Say “no”more often
Let people know what you think
RESTRAIN & CHECK
Talk less
Spend more time looking at facts
Control time and emotion
Think before you speak
LISTEN
Acknowledge different points of view
Show more patience
Tone down intensity
Pay attention to feelings
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Styles Under Stress
Driver
Commands / Takes Over
Analytical
Avoids / Withdraws
Amiable
Acquiesces / Goes Along
•Logically discuss the issue
•Acknowledge a need for time
•Set a deadline
•Restate their concerns
•Offer options for moving forward
•Recommit to results and time frame
Controlled
Emotive
TellAsk
•Ask open questions about concerns
•Allow them to express disagreement
•Acknowledge feelings and points
of view
•Separate emotions from facts
Expressive
Attacks / Confronts
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Connecting With Others
Role plays

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LEARNING COMPASS

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ACTION PLAN

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THANKYOU!