intro to hospitality and tourism industry

travel

1. 1 . Have you ever been in a Hotel? 2. Have you ever travelled? 3. What is your experience when you went in a Hotel? 4. Why do you travel?

2. Introduction to Hospitality and Tourism industry Lesson Objectives: To identify the meaning of Hospitality and Tourism Industry To identify the different sectors of hospitality and tourism industry Slide 2

3. WHAT IS HOSPITALITY Emphasis on service, and guest satisfaction Receiving guest in a generous and cordial manner Anticipating a guest desire Satisfying a guest needs & wants Generating a friendly and safe atmosphere French word “ hospice“ to provide care/shelter for travelers Latin word ‘” hospitaire ” receive a guest

4. The hospitality industry is a broad category of fields within the service industry that includes lodging, food and beverage services, event planning, theme parks, travel agency, tourism, hotels, restaurants, nightclubs, and bars.

5. What is Tourism? “Tourism is the temporary movement of people to destinations outside their normal places of work and residence, the activities undertaken during their stay in those destinations, and the facilities created to cater to their needs”

6. UNWTO Definition of Tourism Tourism comprises the activities of persons traveling to and staying in places outside their usual environment for not more than one consecutive year for leisure, business and/ or other purposes.

7. The tourism industry, also known as the travel industry , is linked to people traveling to other locations, either domestically or internationally, for leisure, social, or business purposes.

8. Sectors of Hospitality and Tourism Industry L _ _ G_ _G

9. F O_ D S_ _ V_ CE

10. T _ _ V_ L

11. MA_N_G_D SE_V_ _E

12. RE _R_AT_ _N

13. Scope/Sector of Tourism and Hospitality Industry (Umbrella) Lodging Food Service Travel Managed Services Recreation Hotels Motels B&Bs Resorts Restaurants Catering companies Banquet facilities Fine-dining restaurants Cruise lines Rail service Car rentals Air DMOs CVBs Tour operators Visitor centers Arenas Arts centers Theaters Parks Adapted from “Hospitality & Tourism” - Glencoe Marketing Series