Introducing Healthfinch by Health Catalyst: Charlie for Refill Management: Improving Workflow Efficiency and Closing Care Gaps

Healthcare providers are overwhelmed with administrative EHR tasks that take precious time away from patient care and can lead to an unhealthy work-life balance. As a result, providers face burnout and declining productivity, impacting quality and delaying patient care. 

That’s why Health Catalyst is excited to introduce its new partnership with Healthfinch. Healthfinch’s solution, Charlie for Refill Management, is the healthcare industry’s most trusted and used prescription renewal solution. Charlie for Refill Management safely and efficiently delegates renewal requests to non-provider staff, reducing the EHR administrative burden so that providers can focus on top-of-license work. 

In this webinar, you’ll learn how Charlie for Refill Management provides EHR-embedded insights fueled by evidence-based protocols, allowing staff to quickly approve prescription renewal requests on behalf of providers and proactively close gaps in patient care. Specifically, learn how Charlie for Refill Management helps achieve the following:

- Saves time by eliminating time-consuming, manual chart review.
- Improves quality by implementing standardized, evidence-based protocols across an organization.
- Transforms workflows with a fully integrated solution that provides insights directly in EHR workflows.
- Identifies care gaps to provide a better, safer patient experience while also driving additional or missed revenue.

1. Healthfinchby Health Catalyst:
Charlie for Refill Management
Presenters:
•Chris Tyne, COO, healthfinch
•Mark Citrone, SVP of Sales, healthfinch
•Fritz Hofheinz, MD, CMIO, healthfinch
•Eric Just, SVP and General Manager, Application Suite Business

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Catalyst
•What is Healthfinch?
•Demo
•Case Studies
•Implementations
•What’s next?
Agenda
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3. What is Healthfinch?

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Catalyst
Introducing Charlie for Refill Management
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Healthfinchprovides decision support for
providers and their staff by summarizing
data from the patient chart, preparing
actions, and identifying gaps in care.

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Catalyst
Some of our customers…
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Catalyst
Prescription Renewal Workflow
Average time from start to finish: 2-3 days
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Patient arrives at
pharmacy for
medication
No refills are valid for
patient
Pharmacy sends
renewal request to
prescribing provider
Approval is returned to
the pharmacy
Request is routed to
provider’s inbox
Provider/staff approves
or denies request
Patient returns to the
pharmacy for their
medication
Review the patient’s chart for:
•Previous renewal information
•Medication dosage
•Last visit
•Required labs and procedures
completed

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Catalyst
Average review time per request: 3-5 minutes
Average number of requests per day: 10
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Patient arrives at
pharmacy
No refills are valid for
patient
Pharmacy sends
renewal request to
prescribing provider
Approval is returned to
the pharmacy
Request is routed to
provider’s inbox
Provider/staff approves
or denies request
Patient returns to the
pharmacy for their
medication
Review the patient’s chart for:
•Previous renewal information
•Medication dosage
•Last visit
•Required labs and procedures
completed

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Catalyst
Save Provider Time –30+ min/day
•Reduce provider burnout and busywork
•Providers have more time for top of license work
Benefits of Charlie for Refill Management
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Save Clinical Time
•RNs, Pharmacists, & MAs can focus on higher impact issues
•Reduce turnaround time to 24 hours or less
Improve Care Gap Closure
•Increased lab tests & visit volume = increased revenue
•Enhanced quality metrics

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Catalyst
Potential Financial Impact
Annual ROI based on 250 provider system
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Save Provider Time
•10,000 Hours (5 FTE) Saved
•$1M Incremental RevenueTotal Annual
Savings and
Revenue:
$6 Million
Improve Care Gap Closure
•500,000 Incremental Labs/Visits
•$3.5M Incremental Revenue
Save Clinical Time
•20,000 Hours (10 FTE) Saved
•$1.5M Cost Savings

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Catalyst
Current EMR Integrations
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11. Demo:
Completing Renewal
Requests

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Catalyst
How Charlie Delivers ROI
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Catalyst
In Protocol Requests

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Catalyst
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Off Protocol

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Catalyst
Out of Protocol Requests

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Suggested Orders

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Active Med List Checking/Med Errors
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Duplicate Checking
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19. Return on Investment:
Case Studies

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Catalyst
Key Success Metrics
Goals for a standardized workflow

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Catalyst
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Example 1: Increasing Care Gap Closure
Based on a health system with 22 providers going live in October 2019
*assuming $32/lab

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Catalyst
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Example 2: Increasing Care Gap Closure
Based on a health system with 10 clinics going live in February 2020
Pre CharliePost Charlie
14% increase in average monthly care gaps closed12,18213,847
Additional Potential Yearly Revenue: $640,512*
If additional 87 clinics had also gone live…
Additional Potential Yearly Revenue: $1,284,480*
*assuming $32/lab
Using the same time period as above, the remaining 87 clinics had an 8% increase in
care gap closure without using Charlie. Additional revenue calculation is based on
increasing that 8% to the 14% seen with Charlie with the providers who went live.

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Catalyst
Case Study
Pre CharliePost Charlie
Workflow
# of Renewals/Staff/Day
Provider to Staff Ratio
Time Per Renewal Request
Decentralized
80
7:1
6 minutes
Centralized
250+
30:1
1.5 minutes
Saved 20 RN FTE

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Health
Catalyst
Case Study
Pre CharliePost Charlie
Workflow
Centralized Staff
Providers Supported
Provider to Staff Ratio
Centralized
2.7
45
15:1
Centralized
2.9
95
33:1
50 more providers supported with only .2 additional FTE

25. Implementation

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Catalyst
Subscription to use Charlie for Refill Management products
•Refills
•Care Gaps
Access Protocol Library
•3,000+ medication monitoring needs
•15 curated specialty sets
Dedicated Customer Success
•Clinical and Technical Manager
•Training as needed
•Workflow and protocol consensus
What’s Included?
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Total Timeline:
12-16 weeks

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•Involves stakeholders from
Clinical and IT
•IT commitment varies by EMR,
from 0 to 40 hours
•12-16 week implementation
HealthfinchImplementation
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28. What’s Next?
Closing the Loop

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Charlie for Visit Planning
Prep patients and staff for routine office visits
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Before the visit
Near the visit
Day of the visit
Charlie looks through patient
records for recommended
pre-visit activities.
Charlie notifies the care
team of any care gaps and
diagnostics to order.
Charlie fully documents the
recommendations and results
in visit progress notes.
IDENTIFY
PREPARE
SUMMARIZE

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Catalyst
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DOS
+
Claims
Sources
Clinical
Sources
Other
Sources
Pilot: Closing the Loop on Quality Care Gaps
Algorithms & Insights

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Catalyst
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Analysts, Data Scientists, and Data Engineers
Analytics Applications: A robust set of applications, built on top of DOS, that generate meaningful insights for improvement
Professional Services
2
The Data Operating System (DOSTM): A healthcare-specific, open, flexible, scalable platform for analytics, application development, and interoperability1
Services Expertise: Analytical, clinical, financial, and operational experts facilitate and accelerate measurable improvement3
Clinical, Financial, and Operational Domain Experts
Strategic Consulting žReadiness Assessment žOpportunity Analysis žGovernance žOutcomes Improvement žPopulation Health žTraining
Activity-based Costing
(CORUSÔ)
Patient Safety
(Patient Safety
MonitorÔ)
Foundational Software ApplicationsDomain-Specific Software ApplicationsTailored Analytics Accelerators
Care Management
Benchmarking
(TouchstoneÔ)
Registries & Measures
Authoring
(Population Builder)
Financial
(Payment Model Analyzer, Financial Management, Revenue Cycle, Hierarchical Condition Categories, etc.)
Operational
(Supply Chain, Patient Flow, Surgical Services, Labor Management, Practice Management, etc.)
Population Health
Foundations
Clinical
(Sepsis, Readmissions, Heart Failure, Joint Replacement, CLABSI, COPD, etc.)
Quality and Regulatory
MeasuresDashboards & Reporting
(Leading WiselyÔ)
Terminology Services
Text
Processing
Real-time Streaming &
Interoperability
Machine Learning Big DataClosed-Loop EMR IntegrationData WarehouseCloud-basedSource ConnectorsReusable Data Logic
EMR Embedded Insights
(Care Gap Closure)
Revenue Improvement and
Workflow
Optimization
The Future of Charlie

32. Questions?
Thank you for joining us.
Contact our team to learn more.