introduction. ppt

1. Overview of
Facility
Management

2. “To think is easy. To act is hard. But the
hardest
thing in the world is to act in accordance with
your thinking.”
Johann Wolfgang von Goethe

3. Facility Management
OThe term ‘facility’ refers to any range of
establishments that serve a greater purpose
such as providing goods and services.
OIn the most traditional sense, this refers to
factories and offices, but the term facilities
also includes schools, jails, sports complexes,
hospitals, hotels and retail establishments.

4. Facility Management
OEach of these facilities is a complex
organization of people, teams, departments,
spaces, equipment, technology and more.
OFacilities management is the coordination of
everything within the facility so operations run
smoothly. Considering the large scope, facility
management can be quite a daunting task.

5. Facility Management
For people to do their best work and feel
engaged in their environments, they need to be
in buildings that are safe, welcoming, and
efficient.
Facilities management has a hand in everything
that surrounds the people in facilities and on
the grounds. Where they work, play, learn, and
live should be comfortable, productive, and
sustainable.

6. Facility Management
OFacilities management can be defined as
the tools and services that support the
functionality, safety, and sustainability of
buildings, grounds, infrastructure, and real
estate. 
OFacilities management includes:
•Lease management, including lease
administration and accounting
•Capital project planning and management 
•Maintenance and operations
•Energy management

7. Facility Management
OFacilities management includes:
•Occupancy and space management 
•Employee and occupant experience 
•Emergency management and
business continuity
•Real estate management

8. Types of Facility
Management
OTypes of facilities management. There are
two basic areas:
Hard Facilities Management (Hard FM) and Soft
Facilities Management (Soft FM). 
•Hard FM deals with physical assets such as
plumbing, wiring, elevators, and heating and
cooling.
•Soft FM focuses on tasks performed by people
such as custodial services, lease accounting,
catering, security, and groundskeeping.

9. The Basics of Facility
Management
FACILITY MANAGEMENT
is the business of providing
“SOLUTIONS”.
People
Process
Profits
By definition, Facility Management is in the business
of management & co- ordination of
people, workplace, processes and technologies to
support core business development and delivery of
the organizations products and services.
A key Business Function in any Organization.

10. Value addition by Facility
Management
Superior facilities management will
contribute to your organization’s bottom
line, impacting the short- and long-term
value of property, buildings, and
equipment.
FM’s efforts can be crucial to:
•Space optimization
•Guiding capital projects
•Energy management and maintenance
•Lease accounting
•Workplace experience

11. Numbers show the importance of F M
30% savings
Real estate is the second-highest cost for an
organization and effective space
management can result in cost savings up to
30%.
80% over budget
The average capital project is 80% over
budget and 20 months behind schedule, but
adopting capital project management
technology can lead to up to a 45% reduction
in overall project costs.

12. Numbers show the importance of F M
59% less turnover
Companies that rank high in employee
engagement have 59% less turnover, 17%
more productivity, and 41% less
absenteeism.

13. Numbers show the importance of F M
30–50% savings
A smart building with integrated
systems can realize 30–50% savings
in existing buildings that are
otherwise inefficient

14. Real Property Management
Corporate Real Estate
Property Management
Facilities Management
Capital Asset Management
Real Estate Management
Asset Management
...What actually is...“Facility
management“...

15. What is Integrated Facilities
Management?
Core
Business
Accounts IT
Personnel
Purchasing
Distribution
Transport
Property
&
Facilities
Increased Flexibility
Focus on Core Business
Reduced Costs
Improved Service Quality
Introduce Best Practice
Establish a Vehicle for Change
Drivers for Drivers for
ChangeChange

16. Typical Corporate Structure
OperationalOperational
M&EM&E
andand
SecuritySecurity
CateringCatering
&&
CleaningCleaning
OfficeOffice
ServicesServices
&&
PurchasingPurchasing
&&
FleetFleet
ManagementManagement
StrategicStrategic
TacticalTactical
OperationalOperational
FleetFleet
ManagementManagement
ProjectsProjects FabricFabric LandscapeLandscape
CleaningCleaning CateringCatering SecuritySecurity M&EM&E
OperationalOperational
OfficeOffice
ServicesServices
PurchasingPurchasing
Non-coreNon-core
ConsolidationConsolidation
FacilitiesFacilities
ManagementManagement

17. Definition of facility management according
European standard EN 15221

“Integration of processes within an organisation to
maintain and develop the agreed services which
support and improve the effectiveness of its primary
activities.“

18. Facility Management definitions
-„Facility management is the practice of coordinating the physical workplace
with the people and the work of the organization. It integrates the principles
of business administration, architecture, and the behavioral and engineering
sciences.
 
“
(IFMA 1983)
-„Facility management is a profession that encompasses multiple disciplines
to ensure functionality of the built environment by integrating people, place,
process and technology.“
(IFMA 1983)
-„Facilities management involves the management, operation and
maintenance of buildings, precincts and community infrastructure.“
(FMA Australia )
-„Facilities management involves the management, operation and
maintenance of buildings, precincts and community infrastructure.“
(BIFM British Institute of Facilities Management )
...What actually is...“Facility
management“...

19. ...What actually is...“Facility
management“...
The perception of Facility Management has changed significantly in the past
years to Business Process Mnagement approach

20. OAcross numerous industries and company sizes,
facilities managers have a wide range of important
day-to-day responsibilities. These managers need
to both plan ahead and also be ready for various
tasks within any given day. While the manager’s
responsibilities often include:
•Real estate management
•Capital projects and planning
•Occupancy and space management 
•Lease administration and accounting
•Workplace experience
Functions of FM
4

21. OThere are also ways to improve the
performance of each responsibility that will
fill the manager's schedule:
•Deliver operational efficiencies
•Create an environment conducive to
productivity
•Find and adopt technological solutions 
•Guarantee regulatory compliance
•Minimize risks to facilities and employees
•Reduce energy consumption costs
•Reduce the carbon footprint of the real
estate portfolio
Functions of FM
4

22. FM & AM Relationship
An integrated Design / Build & Asset Management & Facilities / Operations Management

23. AM & FM
There are five major factors determine the difference
between asset management and facilities management.
1. The Type Of Assets Managed
2. The Purpose Of The Assets Managed
3. The LifeCycle of the Assets
4. The Organisational Goals Of The Assets
Owner/Investor
5. The Assigned Scope Of Operations

24. AM & FM
OAsset Management (AM) and Facilities Management (FM) have a
great deal of common ground especially since from an
operational perspective, FM often includes technical
maintenance management.
OOn an operational level, FM and AM manage many services in
the areas of maintenance, operations, safety, logistics, and
technical infrastructure.
OBoth Asset Managers and Facility Managers also use shared
management concepts like Asset Utilization Rate, Asset Register,
Asset Replacement Value, Total Cost of Ownership, Criticality
Condition Index; they utilise similar analytical techniques,
methods, procedures, IT solutions.
O

25. Asset Manager Facility Manager
OAsset Value – minimise
Replacement Asset Value
ratio (RAV), thus maximise
Return on Net Assets
(RONA)
OCapital spending  –
achieve optimal Capital
Expenditure level while
balancing Risk and
Performance
OEnd User/Occupant – ensure
that FM services are optimal
cost/quality ratio and directed
to supporting high productivity
of primary business processes
and end users
OOperations & Maintenance –
operate and maintain the
property/asset in support of
the Occupier’s core business
activities and end users
demand continuous, effective
and efficient workplace
environment
O

26. Asset Manager Facility Manager
OOperations &
Maintenance – target
optimal MTBF (mean
time between failures)
and maximise primary
business process
reliability;
OEnd user/Occupier –
maintain sufficient user
feedback to achieve the
first three objectives
OAsset Value – preserve
and maintain the value
of the asset/property
based on the whole
lifecycle:
OCapital spending –
secure an optimal level
of capital expenditures
to achieve the first
three goals.

27. FM Roles
Strategic
Approach
Values &
Beliefs
Processes &
Structure
Customer
Approach
Leadership
Approach

28. Facility Management
Processes

29. Skills - FM Manager
OFM is a varied career. FMs could be
working on a maintenance budget one
day, overseeing work on an HVAC
system the next and making real estate
decisions the day after that.
OIn order to stay on top of the
profession, facility managers should be
knowledgeable of the 

30. Skills - FM Manager

31. Facilities Management
Process