Introduction to Computer System Servicing NCII

Introduction to Computer System Servicing NCII

1. AN INTRODUCTION Computer Systems Servicing NC II

2. Introduction CONTENT

3. Basic Concepts of Computer System Servicing NCII

4. BASIC COMPETENCIES

5. COMMON COMPETENCIES

6. CORE COMPETENCIES

7. RELEVANCE OF THE COURSE This is an industry whose main line of business is to sell computer hardware systems and components, as well as servicing in the installation of computer systems and networks

8. TOPICS TO BE DISCUSSED IN THIS COURSE Basic concepts of CSS business Opportunities in a CSS business Assess your own CSS competencies Assess the practitioner’s CSS competencies Compare the practitioner’s CSS competencies Aligning of your CSS competencies

9. CAREER OPPORTUNITIES

10. Opportunities of Computer Systems Servicing NC II as a Career A person who has achieved the Computer System Servicing National Certificate Level II (NC II) Qualification is competent to be a computer service and repair technician. The demand computer service and repair technician is growing in every organization and industry. For many, this is the entry point for a career in the computer/information field. You would refurbish, maintain, and install computer systems and equipment as a computer service and repair technician.

11. Opportunities of Computer Systems Servicing NC II as a Career Having the knowledge and competencies in computer systems servicing can land an IT professional on wide variety of careers. Listed below are the job opportunities in computer systems servicing: Computer Service Technician Technical Support Staff Computer Repairman. CSS Entrepreneur

12. COMPUTER SYSTEMS SERVICING National Certificate Level II

13. Opportunities of Computer Systems Servicing NC II as a Career Work Activities You would refurbish, maintain, and install computer systems and equipment as a computer service and repair technician. Your everyday job would consist of the following: Setting up new IT systems Improving existing hardware and software Going to see home users to fix their PCs and other defective equipment Testing systems to ensure that they are working in good condition Servicing peripherals like printers, scanners, and other office equipment Preparing cost estimates Performing routine administration, like managing staff ROTAs.

14. Conditions Your job would require travelling to go to see clients on site as a field technician. You would be assigned at an office but would expend time with staff at their workplaces in an IT support department. Opportunities of Computer Systems Servicing NC II as a Career

15. Skills, Interests, and Qualities You should possess the following skills, interests, and qualities to become a computer service and repair technician: Profound knowledge of hardware, commonly used software, and operating systems Excellent skills in communication and customer service Superb problem-solving skills Patient and systematic approach Capable to meet deadlines Motivation to keep abreast with IT developments Deep understanding of electrical safety issues Opportunities of Computer Systems Servicing NC II as a Career