Introduction to hotel & catering industry

Presentation on Introduction of hotel & catering industry

1. Introduction
To
Hotel & Catering Industry

2. What is a hotel?
Hotelisanestablishmentthatprovidesservicessuch
asaccommodation,mealsandotherfacilitiesrequired
fortouristsandtravellersfordifferentpurposes.
Who is a Guest?
Aguestisdefinedasapersonwhoisinaphysical,
mentalandfinancialstatetoavailtheservicesand
facilitiesofferedbyacateringestablishment.

3. Origin of hotel industry
•Itisbelievedthataresthousewasbuiltin
Florence,Italyin1282.
•SelfservicestyleinnsstartedinParisin1312.
•CaféandCoffeehouseswereopenedbyMr.
Pascalin1650inParisandLondon.
•1750-1820IndustrialrevolutioninEngland-
Finestintheworld.

4. •HōshiRyokanisaryokan
(Japanesetraditionalinn)in
theAwazuOnsenareaof
Komatsu,Japan.Founded
in717.
•AccordingtoGuinness
BookofWorldRecordsitis
theworld'soldesthotelstill
inoperationandworld's
oldest continuously
operatingcompany.
Historical

5. Growth of organised Hotel Industry
•CityHotelwasfirstinNewYorkin1794.
•TremontHouse-AfirstclasshotelinBostonin1829.
•FirstRailwayhotelinLondonandBirminghamin1839.
•BristoloneofthebesthotelsinLondonwasbuiltin
1880.

6. Classification of hotels
•Basedonstarcategory:1star,2star,3star,4star,5star
and5stardeluxe
•Accordingtosize:Smallupto25rooms,Average26-99
rooms,Mediumhotel100-299Medium,Large:Morethan
300rooms
•Chainhotels:Taj,Oberoi,Leela
•Basedonownership:TimeshareHotelsandResorts,
CondominiumHotel
•Independenthotels:Thesearefamily-ownedandoperated
hotels.Eg:ImperialNewDelhi

7. Classification of hotels
•Managementcontractedhotels:AManagementcontract
hotelisrunbyamanagementcompany(oranoperator),on
behalfofapropertyowner,Theoperatorrunsthehotel,on
behalfoftheowner,forafee,accordingtospecifiedterms.
•Franchiseaffiliated:Theconceptoffranchisingwas
developedin1960intheUSA.
•MealPlan:
•EuropeanPlan(EP)EuropeanPlan
•ContinentalPlan(CP)
•ModifiedAmericanPlan
•AmericanPlan(AP)
•AllInclusive(AI)

8. Classification of hotels
Based on Location & Clientele
•Commercial/Traditional hotels
•Down town hotels
•Residential hotels
•Casino hotels
•Floating hotels
•Rotels
•Bed and Breakfast hotels
•Conference & Convention Centers
•Airport hotels
•Resorts
•Motel
•Boatel
•Capsule/Pod hotels

9. Classification of hotels
Supplementary Accommodation
•Dharamshalaor Sarai,
•Dakbungalows/Circuit house
•Youth hostel,
•Dormitories
•Sanatoria
•Paying guest
•Tourist bungalow etc.

10. Market segment of different of hotels
•Economy hotels
•Mid price hotels
•All suite hotels
•First class/Deluxe hotels

11. Secondary Catering Establishments
•Industrial Catering
•Welfare Catering
•Institutional Catering
•Community Clubs
•Transport Catering
•Airline Catering
•Railway Catering
•Ship Catering