Introduction to Information management

Information systems in networked enterprise

1. Information Systems in
Networked Enterprise
Emerging Digital Firm
UNIT I
Dr.K.Priya, SRM Institute of Science & Technology, Ramapuram Information Management

2. Dr.K.Priya, SRM Institute of Science & Technology, Ramapuram
Information Management
Business Objectives –Dimensions of Information Systems –Academic Disciplines –Technical Approach –
Behavioural Approach –Global E-Business and Collaboration –Business Processes –Relation between
Business Processes and Information Systems –Systems for different Management groups –Collaboration
-Social business –Tools and Technologies for collaboration and social Business.

3. How Information Systems Are Transforming
Business?
•American businesses spend over $540 billion on information systems
hardware, software, and telecommunications equipment.
•$650 billion on business and management consulting and services
Dr.K.Priya, SRM Institute of Science & Technology, Ramapuram
Information Management

4. Internet users
•624.0millioninternet users in India in January 2021
•The number of internet users in Indiaincreasedby47million(+8.2%)
between 2020 and 2021
•Internet penetration in India stood at45.0%in January 2021
•448.0millionsocial media users in India in January 2021.
•The number of social media users in
Indiaincreasedby78million(+21%) between 2020 and 2021.
•Even economic slowdown, e-commerce and Internet advertising
continue to expand.
•Internet advertising continues to grow at more than 10 percent a
year, reaching more than $39.5 billion
Dr.K.Priya, SRM Institute of Science & Technology, Ramapuram
Information Management

5. Most Exciting
topic
Management Information system
Dr.K.Priya, SRM Institute of Science & Technology, Ramapuram
Information Management

6. Management Information system
•continual change in technology, management use of the technology,
and the impact on business success
Dr.K.Priya, SRM Institute of Science & Technology, Ramapuram
Information Management
emerging
mobile
digital
platform
big data
cloud
computing

7. TECHNOLOGY
MANAGEMENT
ORGANIZATIONS
WHAT’S NEW IN MIS
Dr.K.Priya, SRM Institute of Science & Technology, Ramapuram
Information Management
•Cloud computing
•Big data
•mobile digital platform
•Social business
•Telework gains momentum
in the workplace
•Co-creation of business
value
•online collaboration and social
networking
•Business intelligence
applications accelerate
•Virtual meetings proliferate

8. “ iPhone is not a game changer, it’s an industry
changer “
Dr.K.Priya, SRM Institute of Science & Technology, Ramapuram
Information Management

9. WHAT IS AN INFORMATION SYSTEM?
•Informationtechnology(IT)consistsofallthehardwareandsoftwarethat
afirmneedstouseinordertoachieveitsbusinessobjectives
•Aninformationsystemcanbedefinedasasetofinterrelatedcomponents
thatcollect(orretrieve),process,store,anddistributeinformationto
supportdecisionmakingandcontrolinanorganization
•helpmanagersandworkersanalyzeproblems,visualizecomplexsubjects,
andcreatenewproducts
•Eg..,Supermarket
Dr.K.Priya, SRM Institute of Science & Technology, Ramapuram
Information Management

10. Dr.K.Priya, SRM Institute of Science & Technology, Ramapuram
Information Management

11. Disney World uses big data
•Most Magical Place on Earth
•Disney masterminds are leveragingBig Datain innovative ways to improve the experience
•MyMagicPlusprogram –2013
•bands communicate with thousands of sensors and stream real-time data to hundreds of
systems that make the entertainment venue a giant computer.
•hotel keys, credit cards, tickets, FastPasses
•how to minimize the wait times for rides and attractions?
•re-rerouting of guests makes more efficient use of the park and even allows for exemplary
customer service to be delivered.
•family pre-orders dinner
•Candid photos of your family enjoying the park
•a free voucher for your trouble.
Dr.K.Priya, SRM Institute of Science & Technology, Ramapuram
Information Management

12. Dimensions of information system
Dr.K.Priya, SRM Institute of Science & Technology, Ramapuram
Information Management

13. Organizations
•key elements of an organization are its people, structure, business
processes, politics, and culture
•Structure and levels
•Senior management -long-range strategic decisions about products
and services
•Middle management -programs and plans of senior management
•operational management -monitoring the daily activities of the
business
Dr.K.Priya, SRM Institute of Science & Technology, Ramapuram
Information Management

14. Organizations
Dr.K.Priya, SRM Institute of Science & Technology, Ramapuram
Information Management
Examples of business processes:
Developing a new product, fulfilling an order, and hiring a new employee

15. Major business functions
Dr.K.Priya, SRM Institute of Science & Technology, Ramapuram
Information Management
Eg.,howacustomerreceivescreditorhowacustomerisbilledisoftendeterminedbyan
informationsystemthatincorporatesasetofformalbusinessprocesses.

16. MIS For Data Analysis and Strategic
Direction at Amazon.com
Dr.K.Priya, SRM Institute of Science & Technology, Ramapuram
Information Management
•uses MIS systems to organize massive volumes of data into coherent reports
•Managers identify information patterns and financial patterns that can aid in strategic
planning for growth by examining the reports and statements
presentation layer-level of interaction
application layer -controlled by a company
resource planning system
Data Layer -demanding data collection
and management

17. Management
•manysituationsfacedbyorganizations,makedecisions,and
formulateactionplanstosolveorganizationalproblems
•createnewproductsandservicesandevenre-createtheorganization
fromtimetotime
•Informationtechnologycanplayapowerfulroleinhelpingmanagers
designanddelivernewproductsandservicesandredirectingand
redesigningtheirorganizations
Dr.K.Priya, SRM Institute of Science & Technology, Ramapuram
Information Management

18. Information Technology
•Computer hardware
•Computer software -control and coordinate the computer hardware
components
•Data management technology
•Networking and telecommunications technology
Internet, Extranet, World wide web
Dr.K.Priya, SRM Institute of Science & Technology, Ramapuram
Information Management

19. Organizational Capital And the Right
Business Model
•why some firms achieve better results from their information systems
than others???????
Dr.K.Priya, SRM Institute of Science & Technology, Ramapuram
Information Management

20. Organizational Capital And the Right
Business Model
•supportive values, structures, and behavior patterns in the
organization and other complementary assets
•new business models, new business processes, management
behavior, organizational culture, or training, receive superior returns
Dr.K.Priya, SRM Institute of Science & Technology, Ramapuram
Information Management

21. Dr.K.Priya, SRM Institute of Science & Technology, Ramapuram
Information Management

22. Contemporary Approaches to
Information System
•multidisciplinary field
•require substantial social, organizational, and intellectual investments
Dr.K.Priya, SRM Institute of Science & Technology, Ramapuram
Information Management

23. BEHAVIORAL APPROACH
•strategic business integration, design, implementation, utilization,
and management cannot be explored
Dr.K.Priya, SRM Institute of Science & Technology, Ramapuram
Information Management

24. TECHNICAL APPROACH
•emphasizes mathematically based models to study information
systems, as well as the physical technology
•computer science, management science, and operations research.
Dr.K.Priya, SRM Institute of Science & Technology, Ramapuram
Information Management
computability, methods of
computation, and methods of
efficient data storage
Models for decision
making
transportation, inventory
control, and transaction costs.

25. Dr.K.Priya, SRM Institute of Science & Technology, Ramapuram
Information Management

26. BehaviouralApproach
•Sociologists -eye toward how groups and organizations shape the
development of systems
•Psychologists -with an interest in how human decision makers
perceive and use formal information.
•Economists -understanding the production of digital goods, the
dynamics of digital markets, and how new information systems
change the control and cost structures within the firm.
Dr.K.Priya, SRM Institute of Science & Technology, Ramapuram
Information Management

27. Dr.K.Priya, SRM Institute of Science & Technology,
Ramapuram
Information Management
Definitions: MIS
Davis&Olson:MISisanintegrateduser-machinesystemfor
providinginformationtosupportoperations,management
anddecisionmakingfunctionsinanorganization.Thesystem
utilizescomputerhardwareandsoftware,manual
procedures/modelsforanalysis,planning,controlanddecision
makingandadatabase.
Kelly:Acombinationofhumanandcomputerbasedresources
whichresultincollection,storage,retrieval,communicationand
useofdataforthepurposeofefficientmanagementofoperations
andforBusinessPlanning.

28. Dr.K.Priya, SRM Institute of Science & Technology, Ramapuram
Information Management

29. Dr.K.Priya, SRM Institute of Science & Technology,
Ramapuram
Information Management
AccordingtoHenryC.Lucas,“MISisasetoforganized
procedureswhichwhenexecutedprovideinformation
tosupportdecision-making”.
KroberandWatsonhasdefinedMISas“an
organizedsetofprocessesthatprovide
informationtomanagerstosupporttheoperation
anddecisionmakingwithinanorganization”.

30. All these definitions show that MIS is
•A system
•It combines human and computer based resources
•It is meant to provide information to managers
•This information enables managers to make timely and effective
decisions
•For this, it must be properly communicated
In order to fulfill its functions, MIS uses
•Computer hardware and software
•Manual procedures
•Decision models
•Database

31. Dr.K.Priya, SRM Institute of Science & Technology,
Ramapuram
Information Management
Need of MIS
•necessaryduetotheincreasedBusiness&Managementcomplexities.
•enablesprocessingofdatafromtheorganizationandpresentitinaformof
reportsatregularintervals(dataprocessing)
•capableofpresentinginformationinaformandformatthatitcreatesan
impactonitsuser,provokingadecision,anactionoraninvestigation.
•capableofhandlinganeedbasedexceptionreporting.
•capableofkeepingthedataalltogetherinsuchaformthatitcanbeaccessed
byanybodyandcanbeprocessedtosuithisneeds(conceptofdatabase)
•capableofdecision-making(quantitative&qualitative)andhelpstominimize
risk.
•facilitatespro-activedecisionmaking.

32. Dr.K.Priya, SRM Institute of Science & Technology,
Ramapuram
Information Management
Role of MIS in an Organisation
•Support day-to-day business operations
•Support managerial decision making
•Supports strategic decision making & competitive advantage
•Optimizing operational cost
•Provide timely & accurate information
•Provide expert advice to the mangers on selected domains

33. Example
•Mr.ParsonistheChiefOperationsOfficer(COO)atBermudaFabrics
LLC.Aspartofhisjob,heneedstoforecastthenextquarterly
productionplan,whichincludesanexpectedproductionquantityfor
eachoftheproductsthatthecompanysells.Heneedsalotof
informationandstatisticstocomeupwithausefulandreliable
projectionthatcapturesthecurrentbusinessenvironmentthecompany
isfacingandthecompany’scapacitytomanufacturewithinthose
parameters.HowcouldaMIShelpMr.Parsontodevelopthese
forecastsproperly?
Dr.K.Priya, SRM Institute of Science & Technology, Ramapuram
Information Management

34. •all the different variables
•need to review production patterns, past sales, current
equipment, and current suppliers
•Mr. Parson will be able to design a forecasting model (which
can also be included on the system) that will allow him to plan
for next quarter production.
Dr.K.Priya, SRM Institute of Science & Technology, Ramapuram
Information Management

35. Dr.K.Priya, SRM Institute of Science & Technology,
Ramapuram
Information Management
Role of MIS in an Organization
•Provides information to all the levels of management
for the following purpose
•Define objectives of the organization
•Formulate strategies & policies to achieve the objectives
•To report organisation’sperformance to tax authorities,
share holders, regulatory authorities and other stake
holders such as suppliers & customers etc
•To prepare future plans on short & long term basis
•To exercise day-to-day control on various operations in
different functional areas
•To allow management by exception

36. WIPRO OBJECTIVE
•Wipro'saimwastocontinueitstransformationfromalow
costproviderofoutsourcedservicestobecomeaglobal
informationtechnologyleader,deliveringworld-class
solutionstoitsglobalcustomersthroughaprocessof
fosteringongoinginternalandexternalinnovation.
Dr.K.Priya, SRM Institute of Science & Technology, Ramapuram
Information Management

37. Dr.K.Priya, SRM Institute of Science & Technology,
Ramapuram
Information Management
Features of MIS
•Management –Oriented: provides information to all the management
levels.
•Subsystem
•Integration
•Common database
•Information source & reporting format
•More useful for structured decisions
•Provide relevant information
•Computerized

38. Dr.K.Priya, SRM Institute of Science & Technology,
Ramapuram
Information Management
Impact of MIS
•Management becomes more efficient. Tracking & monitoring of the
functional targets becomes easy
•Better understanding of the business itself.
•Systemisationof business operations.
•MIS goals pull the entire organisationin one direction towards the
corporate goals and objectives.
•Creates an information-based work culture in the organisation.

39. Dr.K.Priya, SRM Institute of Science & Technology,
Ramapuram
Information Management
Limitations of MIS
•It is not a substitution to managerial activities but a tool for management
activities
•It is customized
•Like any other system, the quality of i/p governs the quality of the o/p.
•It takes into account mainly quantitative factors, non quantitative factors like
morale, attitude of the members of the organization, which have an important
bearing on decision making process, is conveniently ignored.
•Is less useful for making non programmed decisions
•The effectiveness of MIS will diminish in organization where information sharing
is not adopted as culture.

40. Dr.K.Priya, SRM Institute of Science & Technology,
Ramapuram
Information Management
MIS : Objectives
•Enhance communication among employees
•Deliver complex material throughout the organization
•Provide an objective system for recording & aggregating information
•Reduce expense related to labour-intensive manual activities
•Support the organization's strategic goals & direction

41. Dr.K.Priya, SRM Institute of Science & Technology, Ramapuram
Information Management
Computer for MIS
•Conceptually MIS can exist with computer, but it is the power of
Computer which makes MIS feasible.
•Can produce periodic results
•Comparing it with set target
•Required representation of analysis
All done in minimum time with minimum human involvement.

42. Dr.K.Priya, SRM Institute of Science & Technology, Ramapuram Information
Management
Advantages of using computer
•Data access from several (remote) locations
•Data security
•Data confidentiality
•Data storage
•Fast computation
•Integrates working of different Information subsystem
•Better decision making
•User friendly
•More comprehensive information –complete wide ranging information

43. Global E-business and Collaboration
•What are business processes? How are they related to information
systems?
•What is the role of the information systems function in a business?
Dr.K.Priya, SRM Institute of Science & Technology, Ramapuram
Information Management

44. Business Process
•businessesmustdealwithmanydifferentpiecesofinformation
aboutsuppliers,customers,employees,invoices,andpayments,and
ofcoursetheirproductsandservice
•Informationsystemsmakeitpossibleforfirmstomanagealltheir
information,makebetterdecisions,andimprovetheexecutionof
theirbusinessprocesses
•Businessprocessesarethecollectionofactivitiesrequiredto
produceaproductorservice
Dr.K.Priya, SRM Institute of Science & Technology, Ramapuram
Information Management

45. EXAMPLES OF FUNCTIONAL BUSINESS
PROCESSES
Dr.K.Priya, SRM Institute of Science & Technology, Ramapuram
Information Management

46. THE ORDER FULFILLMENT PROCESS
Dr.K.Priya, SRM Institute of Science & Technology, Ramapuram
Information Management

47. HOW INFORMATION TECHNOLOGY IMPROVES
BUSINESS PROCESSES
•making it possible for many more people to access and share
information, replacing sequential steps with tasks
•Downloading a Kindle e-book from Amazon, buying a computer
online at Best Buy, and downloading a music track from iTunes are
entirely new business processes based on new business models
Dr.K.Priya, SRM Institute of Science & Technology, Ramapuram
Information Management

48. TYPES OF INFORMATION SYSTEMS
Transaction Processing Systems
•keeptrackoftheelementaryactivitiesandtransactionsofthe
organization,suchassales,receipts,cashdeposits,payroll,credit
decisions,andtheflowofmaterialsinafactory
•computerizedsystemthatperformsandrecordsthedailyroutine
transactionsnecessarytoconductbusiness,suchassalesorderentry,
hotelreservations,payroll,employeerecordkeeping,andshipping
•TPSfailureforafewhourscanleadtoafirm’sdemiseandperhaps
thatofotherfirmslinkedto
Dr.K.Priya, SRM Institute of Science & Technology, Ramapuram
Information Management

49. Payroll TPS
Dr.K.Priya, SRM Institute of Science & Technology, Ramapuram
Information Management

50. MIS
•MIS typically provide answers to routine questions that have been
specified in advance and have a predefined procedure for answering
them.
Eg.,., total pounds of lettuce used this quarter by a fast-food chain
•use simple routines, such as summaries and comparisons, as opposed
to sophisticated mathematical models or statistical techniques.
Dr.K.Priya, SRM Institute of Science & Technology, Ramapuram
Information Management

51. Dr.K.Priya, SRM Institute of Science & Technology, Ramapuram
Information Management

52. Sample MIS report
Dr.K.Priya, SRM Institute of Science & Technology, Ramapuram
Information Management

53. MIS FOR BANKS
Dr.K.Priya, SRM Institute of Science & Technology, Ramapuram
Information Management

54. Decision Support system
•focus on problems that are unique and rapidly changing, for which
the procedure for arriving at a solution may not be fully predefined in
advance.
•What would be the impact on production schedules if we were to
double sales in the month of December? What would happen to our
return on investment if a factory schedule were delayed for six
months?
•bring in information from external sources, such as current stock
prices or product prices of competitors
Dr.K.Priya, SRM Institute of Science & Technology, Ramapuram
Information Management

55. VOYAGE-ESTIMATING DECISION-SUPPORT
SYSTEM
•Given a customer delivery schedule and an offered freight rate, which
vessel should be assigned at what rate to maximize profits?
•What is the optimal speed at which a particular vessel can optimize
its profit and still meet its delivery schedule?
•What is the optimal loading pattern for a ship bound for the U.S. West
Coast from Malaysia?
Dr.K.Priya, SRM Institute of Science & Technology, Ramapuram
Information Management

56. VOYAGE-ESTIMATING DECISION-SUPPORT
SYSTEM
Dr.K.Priya, SRM Institute of Science & Technology, Ramapuram
Information Management

57. Executive support systems (ESS)
•help senior management and they address non-routine decisions
requiring judgment, evaluation, and insight
•ESS present graphs and data from many sources through an interface
•designed to incorporate data about external events, such as new tax
laws or competitors
•ESS that provides on his desktop a minute-to-minute view of the
firm’s financial performance
•digital dashboard
Dr.K.Priya, SRM Institute of Science & Technology, Ramapuram
Information Management

58. Digital Dashboard
Dr.K.Priya, SRM Institute of Science & Technology, Ramapuram
Information Management

59. How all these different systems can
share information and how
managers and employees are able to
coordinate their work?
Dr.K.Priya, SRM Institute of Science & Technology, Ramapuram
Information Management

60. Enterprise Applications
•different kinds of systems in a company to work together has proven
a major challenge
•enterprise applications-span functional areas, focus on executing
business processes across the business firm, and include all levels of
management
•more flexible and productive by coordinating their business processes
Dr.K.Priya, SRM Institute of Science & Technology, Ramapuram
Information Management

61. Enterprise Applications
Enterprise
system
Supply Chain
Management
System
CRM
Systems
Knowledge
Management
System
Dr.K.Priya, SRM Institute of Science & Technology, Ramapuram
Information Management

62. Enterprise Resource Planning
•to integrate business processes in manufacturing and production,
finance and accounting, sales and marketing, and human resources
into a single software system.
•stored in a single comprehensive data repository where it can be used
by many different parts of the business.
Dr.K.Priya, SRM Institute of Science & Technology, Ramapuram
Information Management
Customer
places an order
Triggers the
warehouse to
pick the product
Accounting dept
send the invoice
Customer
service tracks
the progress of
the order

63. Supply Chain Management Systems
•help suppliers, purchasing firms, distributors, and logistics companies
share information about orders, production, inventory levels, and
delivery of products and services
•can source, produce, and deliver goods and services efficiently
•to get the right amount of their products from their source to their
point of consumption in the least amount of time and at the lowest
cost
Dr.K.Priya, SRM Institute of Science & Technology, Ramapuram
Information Management

64. Customer Relationship Management Systems
•information to coordinate all of the business processes that deal with
customers in sales, marketing, and service to optimize revenue,
customer satisfaction, and customer retention
•attract, and retain the most profitable customers; provide better
service to existing customers; and increase sales
Dr.K.Priya, SRM Institute of Science & Technology, Ramapuram
Information Management

65. Knowledge Management Systems
•have better knowledge about how to create, produce, and deliver
products and services
•firm knowledge is unique, difficult to imitate, and can be leveraged
into long-term strategic benefits
•better manage processes for capturing and applying knowledge and
expertise
Dr.K.Priya, SRM Institute of Science & Technology, Ramapuram
Information Management

66. COLLABORATION
➢workingwithothersto
achievesharedandexplicit
goals
➢focusesontaskormission
accomplishmentandusually
takesplaceinabusiness
➢short-lived,lastingafew
minutes,orlongerterm,
dependingonthenatureof
thetaskandtherelationship
amongparticipants.
Dr.K.Priya, SRM Institute of Science & Technology, Ramapuram
Information Management

67. Reasons
•Changing nature of work
•Growth of professional work
•Changing organization of the firm
•Changing scope of the firm
•Emphasis on innovation
•Changing culture of work and business
Dr.K.Priya, SRM Institute of Science & Technology, Ramapuram
Information Management

68. SOCIAL BUSINESS
•the use of social networking platforms, including Facebook, Twitter, and
internal corporate social tools—to engage their employees, customers,
and suppliers
•goal of social business is to deepen interactions with groups inside and
outside the firm to expedite
•Key word –Conversations
•great deal of information transparency
Dr.K.Priya, SRM Institute of Science & Technology, Ramapuram
Information Management

69. Applications of Social Business
Dr.K.Priya, SRM Institute of Science & Technology, Ramapuram
Information Management

70. Social Marketing -Nutella –Incredible content
that makes you salivate
•Each post makes you want to eat
Nutella
•Take photos of their food before
they eat it-does the same
•Nutella is just a chocolate spread
yet they manage to have fun with
it
Dr.K.Priya, SRM Institute of Science & Technology, Ramapuram
Information Management

71. Mercedes Benz –Repeated,
successfulsocial media marketing
campaigns
•best Instagram marketing campaigns
•hired five top Instagram photographers
•By the end of the campaign, Mercedes has received:
•87,000,000 organic Instagram impressions
•2,000,000 Instagram likes
•150 new marketing assets (stunning photos)
•
Dr.K.Priya, SRM Institute of Science & Technology, Ramapuram
Information Management

72. •https://www.youtube.com/watch?v=BYQL6-3Q8LI&t=65s
Dr.K.Priya, SRM Institute of Science & Technology, Ramapuram
Information Management

73. TOOLS AND TECHNOLOGIES FOR
COLLABORATION AND SOCIAL BUSINESS
❑E-mail and Instant Messaging (IM)
•major communication and collaboration tools for interaction jobs
•software operates on computers, cell phones, and other wireless
handheld devices and includes features for sharing files as well as
transmitting messages
•e-mail use has declined
Dr.K.Priya, SRM Institute of Science & Technology, Ramapuram
Information Management

74. TOOLS AND TECHNOLOGIES FOR
COLLABORATION AND SOCIAL BUSINESS
❑Wiki
type of Web site that makes it
easy for users to contribute and
edit text content and graphics
without any knowledge of Web
page development or
programming techniques
for storing and sharing corporate
knowledge and insights
Eg., Wikipedia
English Wikipedia right now
•MediaWikiversion:
1.38.0-wmf.3 (bfb4361)
•Content articles:6,390,036
•Total pages:54,337,527
•Uploaded files:894,571
•Edits:1,044,062,748
•Registered users:42,336,766
(126,688 active in the past month)
and 1,077administrators
•Data as of 00:35, 8 October 2021 (UTC).
•Update
Dr.K.Priya, SRM Institute of Science & Technology, Ramapuram
Information Management

75. Dr.K.Priya, SRM Institute of Science & Technology, Ramapuram
Information Management

76. TOOLS AND TECHNOLOGIES FOR
COLLABORATION AND SOCIAL BUSINESS
•Virtual World
•Eg., Second life,IBM and Insead,
an international business school
•house online meetings, training
sessions, and “lounges
Dr.K.Priya, SRM Institute of Science & Technology, Ramapuram
Information Management

77. Dr.K.Priya, SRM Institute of Science & Technology, Ramapuram
Information Management

78. Collaboration and Social Business Platform
•S/w providing multi-function platforms for collaboration and social
business
•Google Apps/Google Sites, cyberlockers, corporate collaboration
systems such as Lotus Notes and Microsoft SharePoint, and enterprise
social networking tools such as Salesforce Chatter, Microsoft Yammer,
Jive, and IBM Connections and SmartCloudfor Business
Dr.K.Priya, SRM Institute of Science & Technology, Ramapuram
Information Management

79. Virtual Meeting Systems
•to reduce travel expenses, many companies, both large and small, are
adopting videoconferencing and Web conferencing technologies.
•High-end videoconferencing systems feature telepresence technology,
an integrated audio and visual environment that allows a person to
give the appearance of being present at a location
•Cisco WebEx, Microsoft Live Meeting, and Adobe Connection, zoom
Dr.K.Priya, SRM Institute of Science & Technology, Ramapuram
Information Management

80. Google Apps/Google Sites and Cloud
Collaboration Services
•free” online services for collaboration
•Google Drive,Dropbox and Microsoft SkyDriveis an example of a
cloud-based cyberlocker
Dr.K.Priya, SRM Institute of Science & Technology, Ramapuram
Information Management

81. Microsoft SharePoint
Dr.K.Priya, SRM Institute of Science & Technology, Ramapuram
Information Management

82. Lotus Notes
•for sharing calendars, collective writing and editing, shared database
access, and electronic meetings
•platform for e-mail, instant messaging (working with Lotus
Sametime), Web browsing, and calendar/resource reservation work,
as well as for interacting with collaborative applications
•high levels of security and reliability
Dr.K.Priya, SRM Institute of Science & Technology, Ramapuram
Information Management

83. Evaluating and Selecting Collaboration and
Social Software Tools
Dr.K.Priya, SRM Institute of Science & Technology, Ramapuram
Information Management

84. Dr.K.Priya, SRM Institute of Science & Technology, Ramapuram
Information Management

85. Business Benefits
Dr.K.Priya, SRM Institute of Science & Technology, Ramapuram
Information Management

86. Management Decision Problems
•Henry’sHardwareisasmallfamilybusinessinSacramento,California.The
owners,HenryandKathleen,mustuseeverysquarefootofstorespaceas
profitablyaspossible.Theyhaveneverkeptdetailedinventoryorsalesrecords.As
soonasashipmentofgoodsarrives,theitemsareimmediatelyplacedonstore
shelves.Invoicesfromsuppliersareonlykeptfortaxpurposes.Whenanitemis
sold,theitemnumberandpricearerungupatthecashregister.Theownersuse
theirownjudgmentinidentifyingitemsthatneedtobereordered.Whatisthe
businessimpactofthissituation?HowcouldinformationsystemshelpHenryand
Kathleenruntheirbusiness?Whatdatashouldthesesystemscapture?What
decisionscouldthesystemsimprove?
Dr.K.Priya, SRM Institute of Science & Technology, Ramapuram
Information Management

87. Thanks for
Listening with great
patience
Dr.K.Priya, SRM Institute of Science & Technology, Ramapuram
Information Management