Introduction to ISO 9000 and ISO 14000 on Slideshare by Raj Kumar Mandal

ISO 9000 is a family of standards focused on quality management systems, ensuring organizations meet customer and regulatory requirements while enhancing satisfaction. It emphasizes process efficiency, continuous improvement, and quality assurance. ISO 14000 is a series of standards addressing environmental management, guiding organizations to minimize environmental impact and comply with regulations. It focuses on sustainability, pollution prevention, and efficient resource use. Both sets of standards promote global best practices, fostering trust and accountability
in operations.

1. Introduction to ISO 9000 &
ISO14000
ISO 9000 is a family of standards focused on quality management systems,
ensuring organizations meet customer and regulatory requirements while
enhancing satisfaction. It emphasizes process efficiency, continuous
improvement, and quality assurance. ISO 14000 is a series of standards
addressing environmental management, guiding organizations to
minimize environmental impact and comply with regulations. It focuses on
sustainability, pollution prevention, and efficient resource use. Both sets of
standards promote global best practices, fostering trust and accountability
in operations.
by Raj Kumar Mandal

2. Overview of ISO 9000 & ISO 14000
ISO 9000: Quality Management
ISO 9000 is a set of international standards that provide a
framework for quality management systems (QMS). It outlines
the requirements for a company to effectively design, develop,
produce, and deliver products and services that meet
customer needs.
ISO 14000: Environmental Management
ISO 14000 is a set of international standards that focus on
environmental management systems (EMS). It provides
guidelines for organizations to minimize their environmental
impact, comply with environmental regulations, and
continuously improve their environmental performance.

3. Benefits of ISO 9000 & ISO 14000
Enhanced Customer
Satisfaction
By implementing ISO 9000,
organizations can ensure consistent
quality, leading to increased
customer satisfaction and loyalty.
Improved Efficiency and
Productivity
Both ISO 9000 and ISO 14000
encourage efficient processes and
resource optimization, resulting in
enhanced productivity and cost
savings.
Reduced Risks and Costs
These standards help identify and
mitigate potential risks, leading to
reduced costs associated with non-
compliance, rework, and
environmental damage.
Enhanced Reputation and
Trust
ISO 9000 and ISO 14000
certifications demonstrate an
organization's commitment to
quality and environmental
responsibility, boosting its
reputation and building trust with
stakeholders.

4. Elements of ISO 9000 & ISO 14000
Documentation
Both ISO 9000 and ISO 14000
require organizations to establish
comprehensive documentation
systems, including policies,
procedures, and records.
Process Mapping
Organizations must identify and map
their key processes, ensuring that
they are well-defined, controlled, and
continuously improved.
Risk Management
Both standards emphasize the
importance of identifying, assessing,
and mitigating potential risks related
to quality and environmental impact.
Auditing and Monitoring
Regular internal audits and monitoring are essential to ensure compliance with the standards and continuous improvement
of the QMS and EMS.

5. Steps for Registration of ISO 9000 & ISO 14000
1
Gap Analysis
The first step involves a thorough analysis to identify the gaps between the organization's current practices and the requirements of the
chosen ISO standard.
2
Documentation Development
Based on the gap analysis, organizations must develop and implement relevant policies, procedures, and work instructions to comply with
the standard.
3
Internal Audits
Internal audits are conducted to evaluate the effectiveness of the implemented QMS or EMS and identify areas for improvement.
4
External Audit and Certification
An accredited certification body conducts an external audit to assess the organization's compliance with the ISO standard. Upon successful
completion, the organization receives a certificate.

6. Description of NABL Accreditation
Technical Competence
NABL accreditation recognizes the technical
competence of testing and calibration
laboratories, ensuring that they meet
internationally recognized standards for
accuracy and reliability.
Quality Assurance
NABL accreditation signifies a laboratory's
commitment to quality assurance, ensuring
that test results are accurate, precise, and
traceable to national and international
standards.
Customer Confidence
NABL accreditation instills confidence in
customers, knowing that the test results
they receive are from a reliable and
competent laboratory.
International Recognition
NABL accreditation is recognized
internationally, enhancing the credibility of
testing and calibration services and
facilitating trade and cooperation.

7. Principles of NABL Accreditation
1
Technical Competence
Laboratories must demonstrate technical competence in their specific fields of testing and calibration.
2
Impartiality
Laboratories should operate impartially and avoid any conflicts of interest that could compromise the objectivity
of their results.
3
Traceability
Testing and calibration results must be traceable to national and international standards.
4
Quality Management
Laboratories must have robust quality management systems in place to ensure the consistent
quality of their services.
5
Customer Focus
NABL accredited laboratories prioritize customer satisfaction and strive to meet their
specific needs.

8. Procedures of NABL Accreditation
1
Application
Laboratories interested in NABL accreditation must submit a formal application, providing detailed information about their
facilities, scope of services, and personnel.
2
Initial Assessment
NABL conducts an initial assessment to evaluate the laboratory's readiness for accreditation. This involves
reviewing documentation, conducting site visits, and interviewing personnel.
3
Corrective Actions
If deficiencies are identified during the initial assessment, the laboratory is given an
opportunity to take corrective actions to address them.
4
Final Assessment and Accreditation
NABL conducts a final assessment to verify the implementation of
corrective actions and the laboratory's compliance with accreditation
criteria. If successful, the laboratory is granted NABL accreditation.

9. Traceability and
Measurement Uncertainty
1
Traceability
NABL accreditation requires
laboratories to ensure traceability
of their measurement results to
national and international
standards.
2
Measurement Uncertainty
Laboratories must assess and
report the measurement
uncertainty associated with their
test results, providing a quantitative
estimate of the potential error.

10. Continuous Improvement and Compliance
Internal Audits
NABL accredited laboratories are required to conduct regular internal audits to monitor their compliance with
accreditation requirements and identify areas for improvement.
Surveillance Audits
NABL conducts surveillance audits periodically to assess the continued compliance of accredited laboratories and
ensure the effectiveness of their quality management system.
Reassessment
Laboratories undergo reassessment at regular intervals to confirm their ongoing compliance with accreditation
criteria and maintain their accreditation status.