Introduction to Richter Healthcare Consultants

1. PROFESSIONAL SERVICES INTRODUCTION Richter Healthcare Consultants 8948 Canyon Falls Blvd. Suite 400 Twinsburg, OH 44087 866.806.0799 www.richterhc.com

2. ABOUT US - CORPORATE PROFILE From our modest beginning to today, Richter Healthcare Consultants has grown a client roster listing the most highly respected and recognizable senior living healthcare providers across the country. Our top rated consulting team of experienced clinical, financial and operations professionals has offered expert technical services and consulting engagements to LTPAC providers of all sizes. In addition, we offer configuration , training, implementation and optimization services for PointClickCare ® users to support the most efficient utilization of the complete PointClickCare ® EHR platform.  [phone] | www.richterhc.com | 8948 Canyon Falls Blvd., Twinsburg, OH 44087 Richter Healthcare Consultants is a CPA-owned professional firm that provides consulting, accounting and revenue cycle management solutions to LTPAC providers nationwide.

3. ABOUT US - CORPORATE PROFILE Our team of trusted professionals have extensive backgrounds in long-term care, acute and post-acute care, physician services, homecare and hospice. Many of our employees have 25+ years of experience in the healthcare industry. Our staff continually review the latest regulatory issues and work side-by-side with decision-makers responsible for instituting regulatory mandates so our clients stay in the forefront of change. Our team offers seminars and webinars on emerging topics and speak frequently at state and national conventions for trade and professional associations in the LTPAC industry. Blogs, articles and whitepapers on the latest issues are posted regularly for our clients’ convenience on our website and to our social media platforms via LinkedIn, Facebook and Twitter. We are also very proud to serve as a strategic alliance partner for PointClickCare® Software, the premier EHR platform for continuing care providers in North America. Our consultants work with new PointClickCare® clients to offer configuration, implementation and training and serve as presenters for PointClickCare® webinars. At Richter Healthcare Consultants, we pride ourselves in our ability to institute an individualized plan of action that helps our clients meet the operational, clinical and financial efficiencies they seek. [phone] | www.richterhc.com | 8948 Canyon Falls Blvd., Twinsburg, OH 44087

4. RICHTER HEALTHCARE CONSULTANTS PRODUCT LINES [phone] | www.richterhc.com | 8948 Canyon Falls Blvd., Twinsburg, OH 44087

5. MEET OUR LEADERSHIP TEAM With decades of collective financial and healthcare experience, the staff at Richter Healthcare Consultants is led by a team of seasoned professionals with a shared goal to help your organization achieve optimal outcomes. Jennifer Richter, CPA, President [email protected] 216-593-7150 | 866-806-0799 x150 Carolyn Lookabill, Vice-President, COO [email protected] 216-593-7146 | 866-806-0799 x146 Maureen Hedrick, Director of Consulting Services [email protected] 216-593-7145 | 866-806-0799 x145 Lauren Gurcze, Director of Revenue Cycle Management Services [email protected] 216-593-7156 | 866-806-0799 x156 Yolanda Riley, Director of Home Health & Hospice Services [email protected] 216-593-7162 | 866-806-0799 x162 Mary Danko, Manager of Revenue Cycle [email protected] 216-593-7182 | 866-806-0799 x180 [phone] | www.richterhc.com | 8948 Canyon Falls Blvd., Twinsburg, OH 44087 Donna Berry, Manager of Revenue Cycle [email protected] 216-593-7162 | 866-806-0799 x162

6. MEET OUR CONSULTING TEAM With decades of collective financial and healthcare experience, the staff at Richter Healthcare Consultants is led by a team of trusted professionals with a shared goal of helping our clients to achieve the operational, clinical and financial outcomes needed. Maureen Hedrick-Director of Consulting Services [email protected] 216-593-7145 | 866-806-0799 x145 LinkedIn Bobbie Tiedt-Associate Director of Consulting Services [email protected] 216-593-7173 | 866-806-0799 x173 LinkedIn Celeste Rininger, R.N., RAC-CT Clinical Consultant [email protected] 216-593-7143 | 866-806-0799 x143 LinkedIn Sandra Reutter-Consultant [email protected] 216-593-7168 | 866-806-0799 x168 LinkedIn Jennifer Leatherbarrow, R.N., BSN, RAC-CT-QCP Clinical Consultant [email protected] 216-593-7142 | 866-806-0799 x142 LinkedIn [phone] | www.richterhc.com | 8948 Canyon Falls Blvd., Twinsburg, OH 44087 Jacklyn Brown, L.P.N. Clinical Consultant [email protected] 216-593-7803 | 866-806-0799 x803

7. MEET OUR ACCOUNTING TEAM The members of our Accounting team are lead by a CPA and focused on helping our clients maintain optimal financial outcomes. We provide monthly financials, budgeting, cost analysis, cash management and cash forecasting. Elizabeth Lane, CPA Senior Accountant [email protected] 216-593-7152 | 866-806-0799 x152 Jillian Lybarger Staff Accountant [email protected] 216-593-7163 I 866-806-0799 x163 [phone] | www.richterhc.com | 8948 Canyon Falls Blvd., Twinsburg, OH 44087 Erin Meagher Staff Accountant Erin. [email protected] 216-593-7155 | 866-806-0799 x155

8. MEET OUR MEDICAID TEAM The members of our Medicaid team have long tenure in the area of Medicaid reimbursement and training, helping our clients to achieve the operational, clinical and financial outcomes needed. Candace Jones, Consultant [email protected] 216-593-7171 | 866-806-0799 x171 Kathleen Blake, Consultant [email protected] 216-593-7169 I 866-806-0799 x169 [phone] | www.richterhc.com | 8948 Canyon Falls Blvd., Twinsburg, OH 44087 Jodi Fill, Consultant [email protected] 216-593-7171 | 866-806-0799 x171

9. CLIENT EXPERIENCES Jennifer Richter has provided stellar business office services in several settings in which I hired her company. Richter and Associates as a company has redefined customer service for the company that needs assistance today in billing and receivable services. Her team has been able to deliver tangible results in DSO, improved systems and net revenues. They are extremely knowledgeable and keep abreast of regulatory changes allowing companies to focus on other operations while trusting Jennifer and her team to keep the receivables in line. I would highly recommend this company to anyone looking for business office solutions. Shelly Szarek Skodny  LNHA, Ceres Enterprises, LLC “ “ The Richter Healthcare Consultants team has been instrumental in helping us to improve our processes for efficiencies in Revenue Cycle Management. Their consultants are extremely knowledgeable and keep our organization informed of regulatory and compliance changes within the home health and hospice industry. I would highly recommend Richter Healthcare Consultants to any agency in need of a consulting firm or outsourced solution for Revenue Cycle Management. Mike T. Jones CEO/Principal, The Healthtique Group

10. CLIENT EXPERIENCES With Richter Healthcare Consultants leading our PointClickCare Implementation project, we have enjoyed a very smooth and successful rollout of the clinical and financial modules of PointClickCare at each of our three campuses. I have been involved in multiple software conversation prior to working with Richter Healthcare Consultants, and they have been able not only to meet, but exceed my expectations. Richter’s extensive knowledge of the software coupled with their industry experience and expertise allowed us to customize our system to reflect our mission, as well as meet our financial and clinical needs. They have become a trust part of our team. Scott Buchanan, CFO, The Ohio Masonic Home “

11. We invite you to visit our website at www.richterhc.com to learn more about us. Be sure to take a look at our Resources section which is updated regularly with blogs, whitepapers, toolkits and other helpful resources for the LTPAC professional. Check out our company pages on Linked In, Facebook and Twitter with the latest industry updates and at least 12 new blogs per month.