Introduction to the Salesforce Security Model

The Salesforce platform offers system as well as application level security capabilities for building robust and secure applications. Join us as we introduce the system-level security features of Salesforce, like authentication and authorization mechanisms that include various Single Sign-On and OAuth flows. We'll also cover declarative application-level security features, like user profiles, roles and permissions, and how an Organization Wide Security and record-sharing model enforces a finer level of access control over the data.

1. Introduction to the Salesforce
Security Model
Sridhar Palakurthy, Salesforce.com, Senior Technical Solution Architect

Vydianath Iyer, Salesforce.com, Senior Technical Solution Architect

2. Safe harbor
Safe harbor statement under the Private Securities Litigation Reform Act of 1995:

This presentation may contain forward-looking statements that involve risks, uncertainties, and assumptions. If any such uncertainties
materialize or if any of the assumptions proves incorrect, the results of salesforce.com, inc. could differ materially from the results
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forward-looking statements.

3. Sridhar Palakurthy
Senior Technical Solution Architect
Salesforce.com

4. Vydianath Iyer
Senior Technical Solution Architect
Salesforce.com

5. Agenda
Systems Level Security
▪Authentication
•Single Sign-ON

▪Authorization
•OAuth

▪Social Sign-On
Q & A

Application Level Security
▪Profile
▪Permission Set
▪Role
▪Sharing
•Owner
•Role Hierarchy
•Org Wide Defaults
•Sharing Rules

6. Single Sign-On: Federated Authentication
SAML is The standard for Federated Single Sign-On
Identity Store is the master of ‘User’ identity.
Identity Provider (IdP) is the Identity Assertion Provider
Service Provider (SP) is the provider of enterprise services
Typical setup consists of One IdP and several SPs. Summer 13 supports multiple IdPs



Identity
Provider
1. Generate SAML and
send to salesforce.com
2. Validate SAML and
generate session

7. SSO Basics: IdP Initiated SAML
•User authenticates at Customer IDP
•User is directed to Salesforce (SP) using a link or button
•When a link or button is pressed, IDP posts SAML to Salesforce
•Salesforce validates SAML and a user session is generated

Identity
Provider
1
2
4
3

8. SSO Basics: SP Initiated SAML
Identity Provider
•Request Resource.
•Redirect to IDP
•User accesses IDP and
sends SAML Request
•IDP Authenticates. Send
SAML Response
•Salesforce validates
SAML and generates
session


13
4 2
MyDomain: A sub-domain used
to access a specific Salesforce
Organization.
Example: https://sp-developer.my.
salesforce.com
5

9. Demo - How to setup Federated Authentication
Axiom (Identity
Provider)
Service Provider
•Configure Service Provider
•Configure Identity Provider
•Test Login
•Examine SAML Token/Assertion

10. What is Delegated Authentication?
Client Hosts
Salesforce.com
WSDL
•Download WSDL from Salesforce.com
•Implement and Host WSDL
•Test Login


ProvidesSalesforce.
com WSDL

11. One Time Passwords / 2 Factor Authentication
Identity Provider
+ 2 Factor
1
2
3 4

12. What is OAuth?
An open protocol to authorize secure API access for
desktop/mobile client applications
Integrates with previous authentication mechanisms


•OAuth client makes a authorization request
•The Authorization Server authenticates the user
•The user authorizes the application
•The application is issued an OAuth token.


OAuth
Authorization
Server
OAuth
Client
2 431

13. When Do I Use What?
Userid/Password
▪When you just want the basics
SAML
▪Single Sign-On for the web applications with commercial support
▪SAML provides re-use across other Cloud services
Delegated Auth
▪Mobile CRM and older API clients with your own credentials
OAuth
▪Building an API client or mobile application

14. Social Sign-On
▪Automatically create and update users and contacts
▪Single Sign-On makes it easy and keeps them coming back
▪Deliver applications and services to deepen your relationship

15. So what’s under the covers?
The Auth Providers Framework
▪Pre-integrated Single Sign-On from branded Identity Services
▪Automatically create and update Contacts and Users
▪Full control post authentication data processing
▪Works for both internal and external users
Out of the box support
▪Facebook: B2C
▪Salesforce: B2B
http://www.janrain.com/salesforce

16. Application Security

17. Application Security
▪Organization Wide Defaults – Record Visibility
▪Role Herirarchy – Record Visibility by hierarchy
▪Profiles & Permission Sets – What objects can I access ?
▪Team Sharing
•Account Teams
•Sales Teams
▪Sharing Rules
•Manual Sharing
•Criteria Based Sharing
•Apex Managed Sharing

18. Data access components

19. Record Level Security

20. Data(Record) Visibility
OPEN UP VISIBILITY

21. Locking Down Data (Record) Access
What are your Organization Wide Defaults ?
•Baseline level access that all users have for each other’s data
•Feature to restrict access (visibility) to records of data




Private implies
only record
owner and roles
higher can see
the record

22. Opening Up Record Access - Role Hierarchy
ONE ROLE PER USER
Manager has automatic access* to records owned by their subordinates







Dr. Evil
Scott Evil
Mini Me Fat B
FRAU
RITA NO. 2
JURGEN

23. Opening up access - Team Sharing
Account Team – Team of users working together on an account
Sales Team - Team of users working together on an opportunity
Setting up an
Account Team

24. Opening up Record Access - Sharing Rules

Extends access beyond
baseline level

Share records owned by a
role/group with another
roles or groups

Applied in real time when a
record is created or
ownership is transferred

25. Opening up record access - Manual Sharing

•A user with owner-like access to a
record (the owner, his managers, and
administrators have owner-like access)
can share it with another user, group,
role or role and all subordinate roles

•In the case of manual account sharing,
access to child opportunities and cases
can be granted, too

26. Opening up Record Access
Criteria Based Sharing Rules

• Criteria Based Sharing rules open up access to sets of users, groups,
roles based on the field values in the data record
IDName Industry
1 Cyber Inc.Federal
2 UniversalAirline
3 BizPhoneWireless
FEDER
AL
GROU
P

27. Profiles

28. What are Profiles ?
•What objects (accounts, leads, contacts etc.) can I access ?
•What page layouts can I see ?
•What fields can I access ?
•Which tabs can I view ?
•Which record types can I see ?
•Which Apex Classes are accessible for me ?
•Which Visualforce Pages can I access ?

Defines a user's permission to perform different functions within salesforce.com.

29. Permission Sets

30. What’s a permission set?
A collection of CRUD permissions and settings
Extends user’s access without creating a new profile
User access controlled by Profile + Permission Sets

31. Some settings are in profiles but not in permission sets (yet)

Page Layouts
IP Ranges
Login Hours
Desktop
Client Access


App Permissions
Record Types
Tab Settings
Assigned Apps
Object Permissions
Field Level Security
Apex Classes
VisualForce Pages
Profile Only:
▪Page Layout Assignments
▪Login IP ranges
▪Login hours
▪Desktop client access
PERMISSION SETS
PROFILES

32. Demo

33. Summary

34. Authentication and Authorization






Federated Authentication
•Uses SAML
•IdP authenticates user and generates an XML “Assertion”
•Identity Provider initiated
•Service Provider initiated

Delegated Authentication
•Custom web service which authenticates and returns a true/false

OAuth
•Token based authorization for an authorized user
•“Valet” key to applications
•Typical use case - Mobile applications or desktop client applications

Social Sign-On Authentication Providers

35. Roles and Profiles
Account Id Name City State
001U000000B.. ABC Corp Spokane WA
001U000000V.. Acme Atlanta GA
001U000000X.. X Net San Francisco CA
001U000000Y.. Universal Air Dallas TX
Role controls Data (Record) Visibility
What records can John Sales see ?

Profile controls Object/Field permissions
What CRUD permissions does John have on objects and fields ?

Profile
Can I access the
Account Object (Table)
?
Role
Can I see the
ACME record
?
Profile
Can I access the City Field
in the Account Object
John Sales

36. Quiz




Q: A company wants to restrict access to opportunities by owner but open up access to his/her
management hierarchy

A.Set the organization wide default for opportunities to private

Q: John is a chatter only user and needs read access to a custom object , a visual force page
and an apex class

A.Create a permission set to provide access to the visual force page and apex class and
assign John to the permission set

Q. Can federated authentication in Salesforce co-exist with delegated authentication?
A. Yes

Q. Does user need to authenticate during OAuth handshake between a client application and
Salesforce?
A.Yes

37. Links & References
▪Salesforce.com Security Guide
• http://www.salesforce.com/us/developer/docs/securityImplGuide/index.htm
▪Axiom SSO Play Area
•https://axiomsso.herokuapp.com/Home.action
▪JanRain Social Sign-On Providers
•http://www.janrain.com/salesforce

38. Sridhar Palakurthy
Senior Technical Solution Architect,
Salesforce.com
Vydianath Iyer
Senior Technical Solution Architect,
Salesforce.com