Introduction to ThousandEyes AMER Webinar

Presented by Eric Markwardt and Ed Yi

1. Introduction to ThousandEyes

2. Featured speakers Eric Markwardt Technical Solutions Engineer Ed Yi Technical Solutions Engineer © 2024 Cisco Systems, Inc. and/or its affiliates. All rights reserved.

3. 3 © 2024 Cisco Systems, Inc. and/or its affiliates. All rights reserved. Before We Begin… If you have any questions, please type them in the Questions window. If you have any audio problems, please chat us for help. A recording of this presentation will be sent to you in a few days.

4. Agenda 4 © 2024 Cisco Systems, Inc. and/or its affiliates. All rights reserved. ThousandEyes Introduction Demo Supporting a Remote Workforce Delivering Superior Customer Digital Experiences ThousandEyes Internet Insights Q&A

5. About Cisco ThousandEyes © 2024 Cisco Systems, Inc. and/or its affiliates. All rights reserved. 5 We are a Digital Experience Assurance platform that empowers companies to deliver flawless digital experiences across every network – even the ones they don’t own. Global 2000 Companies 370+ All Top 10 US Banks 190+ Fortune 500 Companies

6. Digital Experience Assurance Assure end-to-end digital experience over any network End-to-end visibility AI-driven intelligence Closed-loop operations Any user to any app,  over every network. Proactive insights in the context of what matters–user experience . Recommend and execute actions  across connected ecosystem. Branch/Campus Home Cloud/App Internet © 2024 Cisco Systems, Inc. and/or its affiliates. All rights reserved.   Our Solution 6

7. 7 © 2024 Cisco Systems, Inc. and/or its affiliates. All rights reserved. See Experience From Every Vantage Point Data Center Data Center SaaS IaaS CDN DNS DNS Provider Security Provider API Customer Cloud Endpoint Enterprise

8. 8 © 2024 Cisco Systems, Inc. and/or its affiliates. All rights reserved. To Cloud and Internet-Centric IT Branch Offices Datacenter Internet Cloud Enterprise SD-WAN

9. 9 © 2024 Cisco Systems, Inc. and/or its affiliates. All rights reserved. Lightweight SaaS Deployment Inside-Out monitoring (on-prem) Deployment Options OVA / Physical Appliance Linux Package/NUC/ rPI Docker Cisco ASR 1k / ISR 4k / Cat 9K Meraki MX Commonly for internal applications, SaaS and Site-to-Site Last-mile monitoring Extends network and service visibility in a way that is agnostic to the location of the user Deployment Options Operating Systems Windows Mac OS Cisco Webex devices running RoomOS Browsers Google Chrome Microsoft Edge Enterprise Agent Endpoint Agent Outside-In monitoring 400+ Locations Tier 2 and 3 service providers, broadband, cloud providers www.thousandeyes.com /product/cloud-agents Commonly for customer and public facing applications Cloud Agent

10. 10 © 2024 Cisco Systems, Inc. and/or its affiliates. All rights reserved. Use Cases Enterprise DX SD-WAN Network Devices Endpoints / LAN Employee DX Cloud Security Customer DX BGP Routing CDN providers ISP VoIP IaaS Providers SaaS Providers UCaaS /Collaboration DDoS Security Websites & Apps DNS Services

11. Dashboards, Reports, and Alerts 11 © 2024 Cisco Systems, Inc. and/or its affiliates. All rights reserved.

12. 12 © 2024 Cisco Systems, Inc. and/or its affiliates. All rights reserved. Track Service Objectives With Dashboards

13. 13 © 2024 Cisco Systems, Inc. and/or its affiliates. All rights reserved. Understand the Experience of Your Remote Workers Real-time visibility into employee experience using SaaS and Internal Web Applications Measure the performance of Collaboration Tools (WebEx, Teams, Slack, etc.) Insight into Wi-Fi, LAN and local ISP performance Understand the impact of system bottlenecks on employee experience

14. 14 © 2024 Cisco Systems, Inc. and/or its affiliates. All rights reserved. Dashboards – Remote Workers

15. 15 © 2024 Cisco Systems, Inc. and/or its affiliates. All rights reserved. Reports – Remote Workers VPN Health Browser Experience (Summary) Browser Experience by User

16. Demo Remote Workforce 16 © 2024 Cisco Systems, Inc. and/or its affiliates. All rights reserved.

17. 17 © 2024 Cisco Systems, Inc. and/or its affiliates. All rights reserved. Employee Productivity Blind Spots Is it an application problem? An issue with the VPN or network? A problem in the Service Provider network? Bottleneck in the user’s Wi-Fi or laptop? The Shift to WFH

18. 18 © 2024 Cisco Systems, Inc. and/or its affiliates. All rights reserved. Monitor employee experience from anywhere at any time Remote workers Call centers Traveling executives “Last Mile” monitoring Insight into the user’s web site experience and ISP performance Network topology views – Wireless Troubleshoot performance and connectivity issues Correlate end user issues with historical and near real-time user data Endpoint Agent Use Cases

19. Demo Customer Experience 19 © 2024 Cisco Systems, Inc. and/or its affiliates. All rights reserved.

20. 20 © 2024 Cisco Systems, Inc. and/or its affiliates. All rights reserved. Cloud Blindness is Costly Detection (MTTD) Extremely Long Problem Isolation (MTTI) Resolution (MTTR) Service desk costs spiking App experience unpredictable Cloud outages impact revenue and brand SD-WAN projects hit unexpected ISP issues Costly war-rooms and wasteful finger pointing

21. 21 © 2024 Cisco Systems, Inc. and/or its affiliates. All rights reserved. How IT Needs to Transform INTERNET VISIBILITY Non-existent Multi-layered, end-to-end, complete PLANNING Blind roll out Proactive baselining OPERATIONS Finger pointing Collaboration PROBLEM ISOLATION Uncertain, ineffective Immediate, decisive PROBLEM RESOLUTION Hours to days Minutes

22. Demo Internet Insights 22 © 2024 Cisco Systems, Inc. and/or its affiliates. All rights reserved.

23. 23 © 2024 Cisco Systems, Inc. and/or its affiliates. All rights reserved. ThousandEyes Internet Insights™ Based on ThousandEyes global collective intelligence dataset Business-class visibility into macro internet issues Authoritative view of Internet health

24. 24 © 2024 Cisco Systems, Inc. and/or its affiliates. All rights reserved. Enterprises Face ‘Internet-sized’ Challenges Optimize digital portfolio Scale service assurance Users anywhere Outages ~50+ daily MTTI hours Services unreliable Providers slow to respond Vendor selection blind

25. Customer Case Studies 25 © 2024 Cisco Systems, Inc. and/or its affiliates. All rights reserved.

26. Microsoft Outage Impacts Access to O365, Sharepoint , and other Resources Microsoft suffers a large, global outage that causes a worldwide outage to multiple MS SaaS resources. Link to Data © 2024 Cisco Systems, Inc. and/or its affiliates. All rights reserved.

27. AWS Outage Impacts SD-WAN Access to Workday AWS suffers a large outage that causes multiple SD-WAN branches to lose access to Workday Link to Data © 2024 Cisco Systems, Inc. and/or its affiliates. All rights reserved.

28. Github Suffers Massive DDoS Attack Github suffers a massive DDoS attack and recovers fast with mitigation from Akamai Prolexic Link to Data © 2024 Cisco Systems, Inc. and/or its affiliates. All rights reserved.

29. Cloud Migration Gone Wrong A planned move of their online betting site to AWS did not produce the desired result Link to Data © 2024 Cisco Systems, Inc. and/or its affiliates. All rights reserved.

30. Fastly CDN Outage Impacts Pinterest Grubhub , Pinterest and other critical services impacted due to an outage in Fastly’s network Link to Data © 2024 Cisco Systems, Inc. and/or its affiliates. All rights reserved.

31. DNS Outage Impacts Southwest DNS server unavailability due to ISP outage impacts Southwest customers Link to Data © 2024 Cisco Systems, Inc. and/or its affiliates. All rights reserved.

32. Cisco Integrations 32 © 2024 Cisco Systems, Inc. and/or its affiliates. All rights reserved.

33. 33 © 2024 Cisco Systems, Inc. and/or its affiliates. All rights reserved. IBN Embed Offer Overview IBN switching customers with DNA Advantage or Premier licenses get the equivalent of 1 test @ 5min from an Enterprise Agent (i.e. 22 units / month). What switches are included? What licenses are included? High end switches only: C9300, C9300L, C9300AG and C9400 Offer only applies if catalyst has a DNA Advantage or Premier license DNA Advantage and Premier only (not Essentials!) Offer available for brownfield (i.e. existing DNA licenses pre-April 2021); or at time of transaction (new/renewal) via Greenfield

34. 34 © 2024 Cisco Systems, Inc. and/or its affiliates. All rights reserved. Next Steps and Q&A Learn more Free trial Demo Subscribe to the blog: www.thousandeyes.com/blog/ Tune in to the Internet Report podcast. thousandeyes.com/the-internet-report/ Get a real-time view of the health of the Internet www.thousandeyes.com/outages/ Sign up for a free trial: www.thousandeyes.com/signup/ Request a demo: www.thousandeyes.com/request-demo

35. Q&A 35 © 2024 Cisco Systems, Inc. and/or its affiliates. All rights reserved.

36. 36 © 2024 Cisco Systems, Inc. and/or its affiliates. All rights reserved.