ISO 9000:2000

Seminar on ISO 9000:2000 Series,
Quality Management Programme

1. A seminar on ‘ISO 9000:2000’ Submitted To: Dr. Supratim Chowdhury Dept. of FPT Course: FPT-503

2. Introduction A quality management system (QMS) defines and establishes an organization's quality policy and objectives . It also allows an organization to document and implement the procedures needed to attain these goals. A properly implemented QMS ensures that procedures are carried out consistently, that problems can be identified and resolved , and that the organization can continuously review and improve its procedures, products and services. It is a mechanism for maintaining and improving the quality of products or services so that they consistently meet or exceed the customer's implied or stated needs and fulfil their quality objectives.

3. Eight Quality Management Principles

4. ‘ISO’ ISO stands for International Organization for Standardization . It is an international body which consists of representatives from more than 90 countries. The national standards bodies of these countries are the member of this organization . BIS (Bureau of Indian Standards) is the Indian representatives to ISO. ISO and IEC (International Electro Technical Commission) operate jointly as a single. These are NGO Which exist to provide common standard on international trade of goods and services.

5. ISO Organization Setup Council

6. Introduction to ISO 9000 The ISO 9000 family of standards is related to quality management systems and designed to help organizations ensure that they meet the needs of customers and other stakeholders while meeting statutory and regulatory requirements. ISO 9000 deals with the fundamentals of quality management systems, including the eight management principles on which the family of standards is based . ISO 9000 can help a company to satisfy its customers, meet regulatory requirements and achieve continual improvement . Originally published in 1987 by the International Organization for Standardization (ISO), a specialized international agency for standardization composed of the national standards bodies of 90 countries .

7. ISO 9000 series: ISO 9000 series has five international standards on quality management which are listed below: 1. ISO 9000 2. ISO 9001 3. ISO 9002 4. ISO 9003 5. ISO 9004

8. Contd … ISO 9000: This provides guidelines on selection and use of quality management and quality assurance standards. ISO 9001: It has 20 elements covering design, development, production , installation and servicing. This is applicable for the industries which are doing their own design and development production, Installation and servicing . ISO 9002: It has 18 elements covering production and installation . This is applicable for the units excluding R&D functions . ISO 9003: It has 12 elements covering final inspection and testing for laboratories and warehouses, etc. ISO 9004: This provide guidelines to interprete the quality management and quality assurance. This also has suggestions which are not mandatory.

9. ISO 9000 vs. HACCP HACCP is a food safety system, and ISO 9000 is a food safety management system  standard. ISO 9000 demands risk analysis to evaluate each food safety hazards identified in HACCP. ISO 9000 demands monitoring system and planning of corrective actions for operational PRPs, as for CCPs . ISO 9000 demands analysis and improvement according to the outcome of monitoring of operational PRPs and HACCP plan.

10. ISO 9000 Characteristics Leadership demonstrates commitment to customer requirements . Policy and measurable quality objectives are set and renewed . Processes are identified, analysed, and managed. Customer satisfaction is measured. Data are collected, analysed, and used. System effectiveness is continually improved.

11. Process of Registration

12. Introduction to ISO 9000:2000 Series ISO 9000:2000 refers to the ISO 9000 update released in the year 2000. The Technical Committee responsible for the ISO 9000 family developed specifications for the ISO 9000:2000 revisions, leading to a significant advancement of the standards and reflecting contemporary concepts of quality management. The ISO 9000:2000 revision had five goals: Meet stakeholder needs Be usable by all sizes of organizations Be usable by all sectors Be simple and clearly understood Connect quality management system to business processes

13. ISO 9000:2000 is applicable to: Organizations seeking a competitive advantage through the implementation of a quality management system; Organizations seeking a greater supplier confidence that product requirements will be satisfied; Those concerned with a mutual understanding of the terminology used in quality management (e.g. suppliers, customers, regulators); There are many different ways of applying the ISO 9000:2000 quality management principles. The nature of the organization and the specific challenges it faces will determine how to implement them .

14. Graphical Representation CURRENT: 1M ISO certs. Top 10 countries for registrations : – China (approx. 27%) – Italy – UK – Japan – Spain – USA (approx. 9%) – Germany – Australia – France – South Korea

15. Conclusion ISO 9000:2000 helps the customer to have cost effective purchase procedure. The customer while making purchase from companies with ISO certified, need not spend much on inspection and testing . This will reduce the quality cost and lead time. This will help in increasing productivity. This will aid to improved morale and involvement of workers. The level of job satisfaction would be more .

16. Refferences https:// www.iso.org/standard/29280.html www.pjr.com/standards/iso-90012008/benefits-of-iso-9000 https:// en.wikipedia.org/wiki/ISO_9000 https ://www.slideshare.net/ www.google.com/image