Iso 9000 and 14000

Quality Assurance

1. International Standard Organization Prepared by: Rohit Kamboj Assistant Professor

2. What is ISO: ISO is a name used for the International Organization for Standardization ISO . It is derived from the GREEK Word ‘’ isos ” that means “equal”. ISO is the World’s largest developer of standards. It was formed in 1947 in Geneva Switzerland. It is a federation of national standard bodies of 143 countries.

3. ISO 9000 Define, as establish and m aintain a n e f fect i ve quality assurance system for m anufacturing and service industries. Series of standards, developed and published by the International Organization for Standardization ( ISO )

4. ISO 9000 series ISO 9000 : Explains fundamental quality concepts and provides guidelines for the selection and application of each standard. ISO 9001 : Model for quality assurance in design, development, production, installation and servicing. ISO 9002 : Model for quality assurance in the production and installation of manufacturing systems. ISO 9003 : Quality assurance in final inspection and testing. ISO 9004: Guidelines for the applications of standards in quality management and quality systems.

5. OBJECTIVES: To Facilitate International Trade Of Goods and Services To obtain competitiveness by obtaining required quality in a cost effective way. Promoting a Total Quality Control System (TQC) Provide confidence to costumers

6. Benefits of ISO 9000 Increases marketability Reduced operational expenses Better management control Increased customer satisfaction Improved internal communication Reduction of product-liability risks. Improved health, safety and reduction of waste

7. Limitation of the ISO 9000 Cost ISO Certification Process Employee Buy-in Competitive Disadvantage

8. ISO 9000 series Quality Management Principles It based on seven qu a lity man a ge m ent principles QMP 1 – Customer focus QMP 2 – Leadership QMP 3 – Engagement of people QMP 4 – Process approach QMP 5 – Improvement QMP 6 – Evidence-based decision making QMP 7 – Relationship management

9. Pr inciple 1 – Customer focus Principle 2 – Leadership Lea d ers estab l ish Unity of purpose and direction of the organization. They should create and maintain the internal environment better. Organizations depend on Th e ir Customers and therefore should un d erst a nd current and fu t ure c usto m er needs, should meet customer requirements and strive to exceed customer expectations

10. Principle 3 – Engagement of people People at all levels are the essence of an organization and their full involvement enables their abilities to be used for the organization's benefit. Principle 4 – Process approach A desired result is achieved more efficiently when activities and related resources are managed as a process. Principle 5 – Improvement Improv e ment of the organization's overall performance should be a permanent o b jective of the organization

11. Principle 6 – Evidence-based decision making Effective decisions are based on the analysis of data and information. Principle 7 – Relationship management An organization and its external providers (suppliers, contractors, service providers) are interdependent and a mutually beneficial relationship enhances the ability of both to create value.

12. Steps in ISO 9000 Registration Process

13. ISO 14000 Environmental management Help o r ganizations t o work within healthy environment Help to meet the challenge of climate change Develop 570 international standards An integral part of EMAS

14. Standards under ISO 14000 series ISO 14001 - Set criteria for EMS IS O 14010 - Standards about auditing IS O 14020 - St a ndards a b out envir o nmental labeling ISO 14030- Standar d s on environmental performance evaluation ISO 14040 - Standards on environmental life cycle assessment

15. Difference between ISO 9000 and 14000 ISO 9000 is an international standard for the development of quality management systems that any organization can adopt. ISO 14000 is an international standard for environmental management systems that any organization can also adopt potentially

16. Adva n tages Creates a more efficient, effective operation Inc r eas e s customer satisfac t ion a n d retention Reduces audits Enhances marketing I m proves employee motiva t ion, a w ar e ness, and morale. Promotes international trade Increases profit Reduces waste and increases productivity

17. Common tool for standardization En a b les t o meet the req u irem e nts of an internationally uniform quality system. Mo t ivates the e mplo y e e s an d dev e lo p s pride in them for achieving excellence.