IT for Management - Quick Service Restaurant..pptx

Use of IT in Quick Service Restaurant

1. IT in MANAGING QUICK SERVICE RESTAURANTS (QSRS)

2. INTRODUCTION TO QSR. What Is QSRs? Quick Service Restaurants (QSRs) are fast- food establishments that focus on providing customers with fast, affordable meals with limited or no table service. Key Characteristics of QSRs : Speed of service Standardized menus High volume of customers High reliance on operational efficiency 2

3. TRANSFORMATIVE IT TRENDS IN FINANCIAL OPERATIONS 3

4. SUCCESSFUL IT IMPLICATIONS IN QSRS 4

5. IMPORTANCE OF INFORMATION TECHNOLOGY IN QSR MANAGEMENT E F F I C I E N T O P E R AT I O N S : T E CH NOLOGY S U P P OR T S FAS T E R , M OR E ACCU R AT E P R OCE S S I NG OF OR D E R S , I NV E NTOR Y M ANAGE ME NT, AND S TAF F S CH E D U L I NG. I M P R OV E D C U S TO M E R S E R V I C E : I T TOOL S E NAB L E B E T T E R CU S TOME R I NT E R ACT I ON AND E X P E R I E NCE , L E AD I NG TO H I GH E R S AT I S FACT I ON. DATA - D R I V E N D E C I S I O N S : I T E NAB L E S COL L E CT I ON AND ANALY S I S OF DATA, H E L P I NG R E S TAU R ANT M ANAGE R S M AK E I NF OR M E D D E CI S I ONS R E GAR D I NG M E NU I T E M S , P R I CI NG, AND P R OM OT I ONS . 5

6. KEY AREAS WHERE IT IMPACTS QSRS 6

7. APPLICATION OF IT IN QSR OPERATIONS . OR D E R M ANAGE ME NT AND P R OCE S S I NG . M E NU CU S TOMI Z AT I ON AND D I GI TAL D I S P L AY S . PAY ME NT SY S T E MS IT TOOLS TO ENHANCE CUSTOMER EXPERIENCE . M OB I L E AP P S AND LOYALT Y P R OGR AMS . S E L F- S E R V I CE K I OS K S 3 . AI CH AT B OT S 7

8. INFORMATION TECHNOLOGY IN INVENTORY & SUPPLY CHAIN MANAGEMENT Real-Time Inventory Tracking : Prevents stockouts, reduces waste. Supplier Integration : Streamlines supply chain and ensures timely deliveries. Automated Stock Management : Automatically triggers reorders when stock runs low Remote Access : Managers can monitor performance and operations remotely. 8 CLOUD- BASED SOLUTIONS FOR SCALABILITY Centralized Management : Multiple locations managed remotely via cloud systems. Real-Time Updates : Instant changes to menus, prices, or promotions.

9. 9 FUTURE TRENDS IN I.T FOR QSRS AI- POWERED PERSONALIZATION SELF- SERVICE & CONTACTLESS TECHNOLOGY ROBOTICS & AUTOMATION SMART PAYMENT SOLUTIONS IOT & REAL- TIME DATA ANALYTICS CLOUD- BASED MANAGEMENT SYSTEMS AUGMENTED REALITY ( AR) & VIRTUAL REALITY ( VR) VOICE TECHNOLOGY INTEGRATION ENHANCED CYBERSECURITY SUSTAINABLE TECH INITIATIVES

10. CHALLENGES OF IT IN QSRS COST: HIGH INITIAL INVESTMENT IN IT INFRASTRUCTURE. TRAINING: TIME AND RESOURCES NEEDED FOR EMPLOYEE ONBOARDING. SECURITY: SAFEGUARDING CUSTOMER DATA AND PAYMENT INFORMATION .

11. CONCLUSION Summary : IT plays a critical role in enhancing QSR efficiency, improving customer experience, and driving profitability. Future Outlook : Continued technological innovation will shape the future of QSRs, offering greater opportunities for growth.

12. THANK YOU