IT in Knowledge Managementtttttttttt.pdf

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1. Jyruss Regalado
Information Technology in
Knowledge Management

2. What is knowledge management?
•Knowledge management (KM) is the process of organizing, creating, using, and sharing collective
knowledge within an organization.
•Successful knowledge management includes maintaining information in a place where it is easy to
access, like a wiki or employee intranet.

3. Types of knowledge
management
•Knowledge is one of your organization’s
most valuable assets. Storing, growing, and
sharing that knowledge is critical to any
enterprise.
•Explicit knowledge (knowledge that is
easy to write down and share)
• Implicit knowledge (applied
knowledge)
•Tacit knowledge (knowledge gained
from personal experience)

4. Today, Toyota has hundreds of JI documents in use to make a single
car.
•A JI document must contain 3 elements:
•Important steps – the sequential order of steps to complete a task
•Key points – any extra information regarding how to save time, or
avoid mistakes
•Reasons – the line of reasoning behind the key points, such as what
the result of errors would be

5. Knowledge
management
process
•At the highest level, a knowledge management
process is the way in which a business manages
knowledge, from its creation through to its
organization methodology, to how it then continues
to make sure it’s shared out.

6. How a knowledge management system helps
organizations
•When an organization is able to easily access, share, and update
business knowledge, it can become more productive and cost-
efficient.
•The ability to access the right knowledge at the right time, via a
robust knowledge management system, informs accurate decision-
making and stimulates collaboration and innovation.

7. Benefits of a knowledge management system
•Faster decision-making
•Efficient access to knowledge and information
•Increased collaboration and idea generation
•Enhanced communication throughout your organization
•Improved quality of information and data
•More security for intellectual property
•Optimized training

8. Why is knowledge management important?
•Increases efficiency and productivity
•Enables informed decision-making
•Reduces duplicate or outdated information
•Prevents company silos

9. What kind of information is captured in
knowledge management?
•Documents
•Company handbooks
•Benefits breakdown
•Product FAQs
•Holiday calendars
•Release notes
•Team Data
•Strategy
•Competitor briefs
•Product development timelines
•Presentation tactics
•Works in progress
•Best practices
•Organizational Data
•Org charts
•Procurement flows
•Individual contract information
•Office location and contact
information
•Brand information
•Organizational News
•Company media mentions
•Information technology (IT) updates
•All-hands updates
•Upcoming promotions
•NPS scores and insights
•Promotion updates

10. Why knowledge management fails
•Holding onto knowledge. Some employees may want to hoard
knowledge to maintain a particular position or level of importance
within a company, while others may just not have time, interest, or
a place to share it.
•Searching is time-consuming. When companies lack a single source
of truth, information can be spread across too many different apps.
•Information is outdated.

11. Knowledge
management tools
•Document management systems
•Content management systems
•Databases
•Intranets
•Wikis

12. Enterprise-wide knowledge management
systems
•It involve efforts across the organization to collect, store, and use
disseminated Knowledge in streamlined workflows.
•Structured knowledge systems
•Semi-structured knowledge systems
•knowledge network systems

13. Typical examples of Knowledge
management systems
•Airbnb
•Airbnb utilizes an internal knowledge
management system called Airbnb
Knowledge. It serves as a centralized
repository for hosting-related information,
guidelines, and best practices. Hosts can
access this knowledge to enhance their
hosting experience, leading to improved
customer satisfaction and quality of
service.

14. Typical examples of Knowledge
management systems
•Amazon Web Services
•Amazon employs an advanced knowledge
management system known as Repost to
provide critical answers for Amazon Web
Service customers. There is training
materials, documentation, and best
practices across various departments and
functions.

15. Conclusion
•Information technology in knowledge management is a powerful tool that
enables organizations to capture, store, and share valuable information
effectively. By leveraging IT, companies can enhance decision-making, foster
innovation, and improve efficiency. However, successful implementation
requires a clear strategy, investment in training, and a culture that values
knowledge sharing.
•As technology continues to evolve, the role of information technology in
knowledge management will only grow in importance. Organizations that
embrace these advancements and integrate them into their KM strategies will
be better positioned to thrive in an increasingly competitive business
environment. By staying ahead of the curve and leveraging the latest IT tools,
companies can unlock the full potential of their knowledge and achieve long-
term success.