ITES INDUSTRY BEST GOOD IT BUISNESS PPT.pptx

PPT ON ITS INDUSTY FRO SCHOOL

1. JAGRAN PUBLIC SCHOOL VARANASI INFORMATION TECHNOLOGY

2. Introduction to IT- ITes Industry TOPICS TO BE COVERED

3. WHAT IS IT ? >IT expands to full form “Information Technology” >IT refers to the use of computers, networks, and other electronic devices to store, retrieve, transmit , and manipulate data. IT encompasses a wide range of technologies and services, including software development, hardware maintenance, network management, and cybersecurity 1 .

4. WHAT IS ITeS ? When IT and IT tools are used for the improvement of efficiency of other regular operations of organisations,it becomes IT enabled services is called ITeS Industry.

5. Key IT Enabled Services :- CALL CENTRES MEDICAL TRANSCRIPT GIS MAPPING ERP(ENTERPRISE RESOURCE PLANNING) KNOWLEDGE MANAGEMENT & ARCHIVING ELECTRONIC NPUBLISHING DATA CENTRES PORTALS and many others……..

6. OUTSOURCING Outsourcing  is a business practice in which companies use external providers to carry out business processes that would otherwise be handled internally,  or in-house .  Outsourcing sometimes involves transferring employees and assets from one firm to another . Contracting Company: A company which outsources its services to another service providing company/ vendor,is called the contracting company. BPO(Business Process Outsourcing): When business process services are outsourced to a service providing company, this process is called BPO.

7. •BPO (Business Process Outsourcing) :- It is outsourcing of a specific set of business process activities mainly some operational and routine tasks that are required by the outsourcing service provider company •BPM(Business Process Management) :- This term is also about the outsourcing of the services but it mainly handles a whole range of business proces CATEGORIES OF ITeS INDUSTRY

8. It is practice of contracting a specific work process or process to an external service provider. Its services mainly includes the operational services such as HR Services some of them are given below:- Customer interaction services : • Email Services • Telemarketing • Payment Processing • Appointment Schedules • Surveys • Order Processing • Customer Support • Warranty Administration BPO INSDUSTRY

9. Basic Finance And Accounting services : • Billing services • General Accounting, auditing • Accounts payable and receivable • Regulatory Compliance Basic human resources services :- • Payroll Services • Healthcare Administration • Workforce Training • Recruitment Process Outsourcing • Retirement benefit BPO INSDUSTRY

10. Health and Services : • Medical Coding Services • Medical Billing And Collection • Payment Posting • Revenue cycle Management Services • Medical Claims Processing Services Software Testing Services : • Black Box Testing • Security Testing • Unit Testing •Compatibility Testing BPO INSDUSTRY

11. A call centre is a service centre with good telecom facilities, trained consultants, access to the internet and other online information and is et up to provide information and support to customer . It can be located anywhere in the world and are mainly used for the purpose of receiving and transmitting a large volume of customers focused telephone calls that are handled by trained customers service representatives…… CALL CENTRE

12. • Offshore Vendors :- These are located outside the company’s own country… • Nearshore Vendors :- These companies are located in the neighbouring countries of the contracting country…. • Onshore Vendors :- These companies operates within the same country as a contractor… BPO VENDORS

13. BPM Industry involves the automating the core tasks (Not the Operational Tasks). Within the task business process of the contracting company using strategies and tools which may or may not involve technology . These industries work to improve order, insight and efficiency of the collective workflows within the business process of the contracting company. BPM Industry

14. BPM Services may include the following types of service or even more:- Back-Office Transactions : • Check, Credit, and Debit card processing • Receivables • Collection • Warehouse Management I.T. and Software Management:- • I.T. Helpdesk • Application development and Testing • Implementation Services BPM Industry

15. Knowledge services : • Data analytics and insights • Marketing research/Business research • Data and knowledge management • Internet and web research • Providing the voice of customer feedback BPM Industry

16. Computers today are essential tools used in nearly all the fields :- Some major applications of computer are listed below : • Business • Medicine and healthcare • Communication • Education and Reference • Science and Research and Engeneering • Law Enforcement • Government and Public Offices APPLICATION OF IT

17. Payroll Calculation - Calculating salaries and preparing pay cheques …. Budgeting – Quantitative financial plans… Sales Analysing – Analysing Sales… Maintenance of stock – Understanding and analyzing the stock mix and stock demand… Managing employee Database – Maintaining database of employees’ details… APPLICATION OF BUSINESS

18. Illness Diagnostics –Analysing patients’ symptoms and data to diagnose illness Surgery – assisting surgeons in surgery. Useful tools – acting as virtual patients for medical students. Diagnosis reporting – printing diagnosis reports in appropriate format. Monitoring Patients – recording and monitoring patients’ vital signs such as BP, heartbeat, blood sugar etc … MEDICINE AND HEALTHCARE

19. E mail – sending and receiving emails via Internet. Chatting – chatting and texting over Internet or mobile apps such as WhatsApp, Hike, WeChat etc … Audio and Video Calls over Internet – you can make audio or video calls over internet. Video and Audio Conferencing – you can connect with multiple people over voice call or video call using modern day computer technology. COMMUNICATIONS

20. Teaching aids – computers have proven to be very useful teaching aids by providing many teaching tools to teachers such as presentation making tools, or word processes or spreadsheets or databases or learning management system. Also these days LMS (Learning Management Systems) are available which help in automation delivery of tracking, documentation and reporting. Research purposes – an efficient analysis and summarizing tools. EDUCATION AND REFERENCES

21. Complex Mathematical Calculation – scientific research often requires that complex mathematical equations be solved, computer achieve work easily. Analyze data – computers are capable of analyzing data and other phenomenon not possible by human eye such as molecular reactions and bonding, percentages of materials present in a variety of compounds etc.. SCIENCE , RESEARCH AND ENGINEERING

22. Data analysis and interpretation - Computers help to identify things like which areas have witnessed, what type of crime and which area are more to specific type of crime. All this help them determine the reason and other factor of the crime Pattern Matching - After collecting data from crime scene, pattern matching capabilities of computer (E.g., D.N.A matching or fingerprint matching , etc.) High Speed Camera - These help traffic police to find the traffic rule violator and reach them LAW ENFORCEMENT

23. Automated Functions – With the use of I.T. , you can easily apply for Govt. Services such as for sublimation, IT Returns, Getting Govt. ID Card, etc . Census work – Since census is stored and analyze of enormous data , computer makes it much more easier Economic Rate and Growth – Store, study and analyse the economy rate and growth Tax Processing – Processing of income tax, sales tax, GST, etc.. GOVERNMENT AND PUBLIC SERVICES