ITSM Integration with MuleSoft.pptx

ITSM Integration with mulesoft

1. Goa MuleSoft Meetup ITSM Integration With Mulesoft

2. AGENDA ServiceNow (ITSM) Overview ServiceNow Connector Demo Q/A Wrap Up and Networking

3. Organizers Vandana Gouda Gaurav Dhimate

4. Safe Harbour Statement Both the speaker and the host are organizing this meet-up in individual capacity only. We are not representing our companies here. This presentation is strictly for learning purposes only. Organizer/Presenter do not hold any responsibility that same solution will work for your business requirements. This presentation is not meant for any promotional activities.

5. A recording of this meetup will be uploaded to events page within 24 hours. Questions can be submitted/asked at any time in the Chat/Questions & Answers Tab. Make it more Interactive!!! Share us the feedback! Rate this meetup session by filling feedback form at the end of the day. We Love Feedbacks !! Housekeeping

6. Speakers Gopal Bhumireddy W orking as Architect/Lead Developer @DXC Technology 11 Years Of experience in IT and around 6 years into Mulesoft Certified MuleSoft Developer Certified MuleSoft Integration Architect

7. ServiceNow Introduction

8. What is ServiceNow? ServiceNow is a cloud IT service management solution Transforms enterprise IT by automating and managing IT service relationships to create a single system of records. ServiceNow connector allows business to sync ServiceNow data & extend IT service management(ITSM) ServiceNow enables organizations to streamline processes, improve service delivery, and enhance collaboration across departments. ServiceNow include incident management, change management, asset management, service catalog, workflow automation, and reporting and analytics. It acts as a central hub for IT service delivery and supports the entire service lifecycle

9. Prerequisites ServiceNow Developer Account ServiceNow instance and access details Mule Servicenow connector

10. ServiceNow Developer Account setup For this sample purpose, we need developer service account, we can signup for free at https://developer.servicenow.com/

11. ServiceNow instance and access details: We can request a developer instance which we will need while configuring the ServiceNow connector. Click on your profile -> release instance

12. Select any one option and click on the release instance. And Click on Request an Instance.

13. Choose an area for your instance, Save the instance URL, username and password. Those will be used while configuring the ServiceNow connector configuration in MuleSoft.

14. Create a Mule Project in Anypoint studio and download the ServiceNow connector from the exchange (or) add the below dependency into the pom.xml file. <dependency> < groupId > com.mulesoft.connectors </ groupId > < artifactId > mule- servicenow -connector </ artifactId > < version> 6.16.0 </ version> <classifier> mule-plugin </classifier> </dependency>

15. Create ServiceNow Incident Configure the ServiceNow Connector to create an incident in ServiceNow . Choose service(incident) and operation( insert) , pass the required payload to create an incident. Transform the payload into JSON format.

16. ServiceNow configuration Configure ServiceNow Connector while Adding the username, password and Service address URL and ServiceNow version is an area you have chosen while creating an instance.

17. Deploy the application and send a request in Postman .

18. Running & Testing the application ServiceNow will create incident in ServiceNow incident, with Incident No : INC0010021

19. Demo

20. Networking time

21. Thank You