JIRA SERVICE DESK system.pptx

Jira service desk system presentation

1. JIRA SERVICE DESK system TICKECTING MANAGEMENT SYSTEM

2. JIRA TICKETING SYSTEM The only service desk built on Jira Jira’s service desk empowers teams to deliver great service experiences and ensures your employees and customers can get help quickly.

3. High-velocity service request management Happy, productive teams Give customers and employees an intuitive, self-service portal that provides them with one place to get help fast. Easily spin up service desks that fit unique team needs. Leverage Jira Service Management’s knowledge base to respond to and resolve incoming requests faster.

4. Value Proposition . Remedy Enterprise system that provides core service management functionality to bring operational activities together. When modules are adopted, it reduces the number of information systems needed to manage business activities. Brings an organisation together when handling customer issues and requests. Increases service management capabilities when leveraging relationships from incidents, requests, and assets. Improves business intelligence of IT operations to help focus on improving performance of service management activities. Pinnacle Unified ticketing system for many centrally provided services. Jira Allows team to record and follow the progress of issues based on categorization types of “Bug, “Improvement”, or “New feature”. Agile Project Management capabilities .

5. A unified view of work Triage, track, and assign incoming requests from various sources with queues and SLAs. With conversational ticketing, employees can seek help directly from Slack and agents can track all the information they need in Jira Service Management. Gain full context on customer needs through linked issues and associated Insight assets

6. Deliver exceptional service experiences By bringing development and IT support teams together on one platform, it’s easy to collaborate across teams to rapidly address concerns. When employees or customers report incidents or issues, you can easily escalate and route them to the right development and operations teams to squash bugs, resolve incidents, respond to changes, and deliver exceptional service quickly.

7. Service request management features Service desk Make it easy for every team to spin up a service desk. Showcase services through a simple, intuitive portal that makes it easy for your employees and customers to get help quickly, and for your teams to streamline incoming work. Request queues Bring together requests from email, chat tools, your service desk, and other channels. Configure queues to track, triage, and assign incoming requests. Group similar tickets and make it easy to categorize service requests, incidents, problems, and changes.

8. Self-service Empower customers and employees to find answers to common questions using a self-service portal. Users can use the knowledge base inside Jira Service Management to surface relevant articles to deflect requests. They can get the help they need, without having to engage with an agent. Reports and metrics Dive into customer satisfaction reports to better understand your customers and improve service with a simple, built-in tool for collecting feedback. Monitor and optimize your team’s work with slick reports and dashboards.