Understanding Job Descriptions and Field Reports Objectives: - Define job description - Identify components - Understand field report - Recognize purpose and structure
What Is a Job Description? A job description is a written statement explaining duties, responsibilities, qualifications, and reporting relationships. Purpose: - Defines roles clearly - Guides employees - Aids recruitment and evaluation
Key Components of a Job Description Example: Job Description 1. Job Title: Customer Service Representative 2. Department: Customer Support Department 3. Responsibilities and Duties: Respond to customer inquiries via phone, email, and chat. Resolve complaints efficiently and professionally. Maintain records of customer interactions and transactions. Follow up to ensure issues are resolved and customer satisfaction is achieved. Collaborate with the sales and technical teams to address customer needs. 4. Qualifications: Bachelor’s degree in Business, Communication, or a related field. Strong communication and problem-solving skills. Proficient in Microsoft Office and CRM software. Ability to multitask and work under pressure. 5. Work Conditions: Full-time position (8:00 a.m. – 4:00 p.m.). Office-based with occasional remote work. Fast-paced environment requiring patience and teamwork. 6. Reports To: Customer Service Manager
Key Components of a Job Description Example: Job Description — Astronaut 1. Job Title: Astronaut 2. Department: Human Spaceflight Program — National Space Agency 3. Responsibilities and Duties: Conduct scientific research and technical experiments in space environments. Operate spacecraft systems and perform extravehicular activities (spacewalks). Maintain communication with mission control and provide regular status reports. Participate in spacecraft maintenance, testing, and emergency procedures. Support mission planning, simulation training, and debriefing sessions. Represent the agency in educational outreach and media events. 4. Qualifications: Master’s degree or higher in Engineering, Physical Science, Medicine, or Mathematics. Minimum of 1,000 hours of pilot-in-command time in jet aircraft (for pilot astronauts). Excellent physical fitness and vision (20/20 corrected). Strong teamwork, problem-solving, and adaptability skills. Ability to work in confined, high-stress, and zero-gravity environments. 5. Work Conditions: Intensive physical and technical training for up to two years. Extended missions in space lasting from six months to one year. Exposure to confined spaces, weightlessness, and radiation. Based primarily at the Space Center with global travel for training. 6. Reports To: Mission Commander or Chief of the Astronaut Office