Journey on Quality Leadership programmes

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1. Juran on Quality Leadership
•
The Crisis in Quality
• Invasion of the U.S Market by the Japanese
• Automobiles Cameras, Colour
• Television sets Industrial robots optical Equipment ETC

2. •Life behind the quality Dikes
•A Confused Response
•Crisis without precedent
•Sense of Urgency – Need for Action Now
•State of Ignorance on the part of the Decision Makers
•Upper Management Leadership and Participation
•Awareness of the Crisis
•Knowledge of How to think About Quality
•Participation in Charting a New Course for the Company

3. Juran on Quality Leadership (Contd)
•How to think about Quality:
•The Juran Trilogy Processes
•Quality Planning
•Quality control
•Quality Improvement

4. Quality planning the process of A process Capable of meeting
preparing to meet Quality goals Quality goals under operating

conditions
2. Quality control the process for Conduct of operations in
meeting Quality goals during accordance with the quality plan
Operations
3. Quality improvement the process for Conduct o operations at levels of
breaking through to unprecedented Quality distinctly superior to levels
of performance planning performance.

5. Juran on Quality Leadership contd
• TRILOGY PROCESS FINANCIAL PROCESS
• Quality Planning Budgeting
• Quality Control Cost Control
Expense Control
• Quality Improvement Cost Reduction;
Profit improvement

6. Company Performance Rating
• Trilogy Process Good Passing Not Passing
•Quality Planning 13% 40% 47%
•Quality Control 44% 36% 20%
•Quality Improvement 6% 39% 55%

7. Strategic Quality Planning:
The Rationale
Ingredients :
•Quality Policies .
•Quality Goals
•Plans To meet Goals
•Clear Responsibility
•Infrastructure
•Resources
•Review of Progress
•Rewards based on performance against Goals

8. Juran on Quality Leadership Contd
•Setting Goals
- Goals for parameters which impact external customers must be based on
meeting competition in the Marketplace.
- Goals for Parameters which impact internal customers must be based on
Getting Rid of the Traditional wastes
•Infrastructure
- Need for corporate review of Divisional Quality Goals , Plans and reports of
Performance
•Resources Needed in
- Training
- Measurement of quality
- Quality Improvement
“ The best Business to be in is quality Improvement “
(Roi is the Highest Available )

9. Juran On Quality Leadership (Contd)
•Evolutionary and Revolutionary rates of improvement
•All Improvement is project by project
•Most influential Factor in Quality Leadership is the rate of Quality
improvement
•The More the number of completed projects, the higher the rate of
Quality Improvement
•Phases in Organized Approach to project Quality Improvement

- Start Up
- Test
- Scaling Up
- Institutionalizing
Long Live the Revolution !

10. Meeting the competitive Challenge
•Project by Project Quality Improvement
•Project is a Quality Improvement Problem Scheduled for solution.
•Evolutionary Vs Revolutionary Rate of Improvement
•Not an Easy Process
•ROI (Return On Investment is very High.
•Improvement Apart of Business Strategy.
•Quality Councils at the top and Project Teams for Each Project.

11. The Chief Obstacles
•Here comes another one syndrome
•Lack of upper management involvement
•No organized approach
•Increased workload
•No incentive of rewarding the extra effort

12. The Phased Approach
•Create awareness
•Set Quality Improvement goals
•Training
•Identify QI Projects and form teams
•Monitor Progress
•Recognize
•Communicate Scoreboard
•Institutionalize Annual QI

13. Criteria for Project Selection
•Chronic Problem
•Manageable
•Significant
•Measurable benefits

14. Upper management
Involvement
•Approve the phase approach of Project by
Project Quality Improvement
•Provide support and facilities
•Serve on Quality Council
•Serve on Project teams
•Review Progress
•Revise the merit rating system