Jurans triology ppt

1. A
Presentation on
Management Guru
Joseph Moses Juran’s Trilogy

2. About : Joseph M. Juran
Born December 24, 1904
Graduated from
Minneapolis South High
School (1920)
Bachelor's degree in
electrical engineering from
the University of
Minnesota (1924)
Contribution in the field of
management, particularly
quality management
Founder of the consulting
firm of Juran Institute,
Inc.

3. Introduction
Quality
“Quality” means those features of products which
meet customer needs and thereby provide
customer satisfaction
“Quality” means freedom from deficiencies—
freedom from errors that require doing work over
again (rework) or that result in field failures,
customer dissatisfaction, customer claims, and so
on
In this sense, the meaning of quality is oriented
to costs, and higher quality usually “costs less

4. J.M. Juran’s Trilogy
Developed the idea of trilogy
•Quality Planning
•Quality Improvement
•Quality Control
Trilogy shows how an organization can
improve every aspect by better
understanding of the relationship between
processes that plan, control and improve
quality as well as business results
In 1951, the first edition of Juran’s
quality control handbook was published

5. How To Manage For Quality: The
Juran Trilogy
To attain quality, it is well to begin by
establishing the “vision” for the
organization, along with policies and goals
Managing for quality makes extensive use of
three such managerial processes:
Quality Planning
Quality Control
Quality Improvement
These processes are now known as the
“Juran trilogy”

6. Quality Planning
Establish quality goals
Identify who the customers are
Determine the needs of the customers
Develop product features that respond to
customer’s needs
Develop processes able to produce the product
features
Establish process controls; transfer the plans
to the operating forces

7. Quality Control
Evaluate actual performance
Compare actual performance with quality goals
Act on the difference

8. Quality Improvement
Prove the need Establish the infrastructure
Identify the improvement projects
Establish project teams
Provide the teams with resources, training, and
motivation to:
Diagnose the causes Stimulate remedies
Establish controls to hold the gains

9. Fig : THE JURAN’S TRILOGY

10. Users of Juran Quality Program
Abengoa
AT&T
AT&T Wireless
Atlantic Copper
Becton Dickinson
Black & Decker
BP
Computer Science Corp.
ConocoPhillips
DuPont
Lipton
Littelfuse
Microsoft
NOKIA Mobile Phones
Norsk Hydro Agri
Pemex
Prosegur
Unilever - Best Foods
Samsung Electronics
Sun Chemical

11. Strength of Juran’s Trilogy
The methodology searches a continuous
improvement of quality in every aspects of the
organization, because if the implementation of
the methodology does not give the desire
results it is possible to start all over again
The methodology allows the use different
quality tools to cover the steps of Juran’s
Trilogy. It allows a better understanding of the
relationships of every stage of the company
The methodology is well structured and allows
the companies that implement it, an easy
understanding and application.

12. Weakness of Juran’s Trilogy
To have quality control it is necessary to have a trained
person with knowledge in statistical processes or train a
special person to be in charge of quality
The program is focus in the company process and not in
labor force
Analyzing the requirements of the program we found
that the companies who apply the program have a
complex level of organization
This kind of methodologies show results in a long term;
this represents a risk for the company because the
implementation of the quality program can be a waste of
time, money and resources.