Key Performance Indicators for sales.pdf

Sharing on the importance of KPI tracking on why, what and how

1. UNLOCKING SUCCESS
WITH TRACKING
Prepared by : Geraldine Lee

2. Content line-up
■What is KPI tracking?
■Why is it important?
■What is it in for me?
■How to set KPI?

3. Definition of Aging Population:
■It’s characterized by those aged > 65 years constituting at least 15 percent of the total population.
■According to Malaysia’s Chief Statistician, this 15 percent threshold will be reached by 2030.
Changing Age Structure:
■Over the past decade, Malaysia has witnessed a shift in its age structure:
■The share of the population between 0 to 14 years has been decreasing steadily.
■Conversely, the proportion of those aged 65 and above has been rising.
■The average age of the Malaysian population is expected to reach 34.1 years by 2030, up from 28.2 years
in 2015.The average age of the Malaysian population is expected to reach 34.1 years by 2030.
Challenges and Readiness:
Academics express concerns about Malaysia’s readiness to meet the needs of a rapidly aging society:
Care Burden: More than 70 percent of Malaysian respondents believe it is the duty of the young to care for the
elderly. However, this mindset places the burden on a shrinking base of young people.
Service Gaps: Existing challenges include a lack of professional caregivers, affordable care, and elderly-friendly
housing, especially in rural areas.
Silver Tsunami: Addressing these issues is crucial before the “silver tsunami” overwhelms the country.

4. What are KeyPerformance Indicators (KPI)?
■Measurable
■High impact
■Relevant
■Easy to monitor
■Practical
Attributes

5. What are the benefits of KPI’s?
Performance
Evaluation
Create learning
environment
Strategic Decision
Making
Goal alignment
Resource Optimization

6. What is it in for me?
Boost employee morale
Achieve targets with
precision
Rewards and recognition
Career advancement Job Satisfaction

7. Performance Management & KPIs
Employee
Performance
Management
Planning
Employee
Performance
Monitoring
Performance
Managing
Performance
Rating
Performance
Rewarding
Performance

8. Key Steps in KPI Process
Identify
Create
Track
Change
Identify a set of relevant KPI’s
Create KPI tracking templates/scorecards
Track/evaluate business goals
performance
Change strategies & processes as
needed

9. Are your KPI S.M.A.R.T?

10. Example of different type of KPIs
Financial
KPIs
Gross and net
profit margin
Inventory turnover
Sales revenue
Account receivable
Account payable
Marketing & Sales
KPIs
Lead conversion
rate (New recruit)
ROI (Return on
market investment)
Sales Revenue
Customer reach
Customer
retention
Human Resources
KPIs
Employee
Satisfaction
Turnover rates
Employee
engagement
Training
completion rate
Time to fill

11. How will we track our KPIs?
What’s get measured, gets done!!

14. Food for thoughts