Km india 4 dimensions

1. 1
Understanding the 4 Dimensions of
Knowledge Management
4
th
December KM India, Bangalore, India
Ron Young, CKO, Knowledge Associates International

2. 2
Pearls of Wisdom
– Madanmohan Rao
“If it is a man’s privilege to be independent,
it is equally his duty to be interdependent”
Mahatma Gandhi

3. 3
Knowledge Management, Innovation and
Quantum Science

4. 4
Current Knowledge Paradigm
Thin
Communications
Rich
Communications
TACIT
KNOWLEDGE
EXPLICIT
KNOWLEDGE
TACIT
KNOWLEDGE
EXPLICIT
KNOWLEDGE

5. 5
New Knowledge Paradigm
An Ocean of Knowledge
A Sky of Information

6. 6
Timeless Business Principles

7. 7
Timeless Business Principles






Productivity

8. 8
Timeless Business Principles






Productivity Relations

9. 9
Timeless Business Principles






Productivity Relations
Quality

10. 10
Timeless Business Principles






Productivity Relations
Quality

Knowledge

11. 11
Why?






Productivity Relations
Quality

Knowledge

12. 12
Timeless Business Principles








Increase
Sales

13. 13
Timeless Business Principles








Increase
Sales
Reduce
Costs

14. 14
Timeless Business Principles








Increase
Sales
Reduce
Costs
Increase
Profit/Value

15. 15
Timeless Business Principles








Increase
Sales
Reduce
Costs
Increase
Value
Knowledge

16. 16
Upside Down Management

17. 17

UK Government White Paper

18. 18
“ Our success depends on how well we
exploit our most valuable assets: our
knowledge, skills and creativity.
These are key to designing high-value
goods and services and advanced
business practices. They are at the
heart of a modern, knowledge driven
economy.”

19. 19
Knowledge Asset Management

20. 20
Knowledge Asset Framework
Developed by the Know-Net
Consortium 1998 – 2000

21. 21
British Standards Institute
Guide to Good Practices

22. 22
APO KM FrameworkAPO KM Framework
Create
Share
Apply
Identify
Store
OOUTCOMESUTCOMES
KNOWLEDGE KNOWLEDGE
PPROCESSROCESS
AACCELERATORSCCELERATORS
People Processes
LeadershipTechnology
Q u al i ty
Profitability
Productivity
Gr o wth
Team
Capability
Organizational
Capability
IndividualCapability
Learni ng
Innovation
Learning
Innovation
Societal
Capacity

23. 23
APO KM Publications 2009-2010

24. 24
Fusion

25. 25
Understanding the 4 Dimensions of
Knowledge Management







KM&I
Vision
1.Communication
Stage 1
2. Collaboration
Stage 2
3. KM Process
Stage 3
4.Create &
Innovate

26. 26
United Nations

27. 27

Europe 2020

28. 28
Organizational KM Infrastructure
KM Strategy
Critical Knowledge Areas
CKO
Knowledge
Base
Owners
Knowledg
e Manager
Knowledg
e Work
Learning’s, Ideas, Knowledge, Experiences, Needs,Problems
Daily Work practices and processes
CKA 1 CKA 2 CKA 3 CKA 4 CKA 5
Nominates
Improves
Facilitates
KM processes
Responsible for
Projects and processes
Objectives
Communities of Practice / K Networks

29. 29

BBC & Web 2.0
1. Get People Talking
2. Find People
3. Get Blogging
4. Use Wiki’s

30. 30
from episodic to continuous learning
and knowledge sharing

31. 31
Personal Knowledge Management

32. 32
Empowered Global Knowledge Worker
Learning . Skills . Knowledge
Creativity . Innovation

33. 33
Understanding the 4 Dimensions of
Knowledge Management & Innovation







KM&I
Vision
1.Communication
Stage 1
2. Collaboration
Stage 2
3. KM Process
Stage 3
4.Create &
Innovate

34. 34
Knowledge Management is for Everyone

35. 35
Integrating Distributed Knowledge
•Adaptive knowledge infrastructure
is in place
•Knowledge resources identified
and shared appropriately
•Timely knowledge gets to the right
person to make decisions
•Intelligent tools for authoring
through archiving
•Cohesive knowledge development
between JPL, its partners, and
customers
NASA Knowledge Management Roadmap
•Instrument design is semi-automatic
based on knowledge repositories
•Mission software auto-instantiates
based on unique mission parameters
•KM principles are part of culture
•KM practices are supported by layered
COTS products
•Remote data management allows
spacecraft to self-command
•Knowledge gathered any place
from hand-held devices using
standard formats on interplanetary
Internet
•Expert systems on spacecraft
analyze and upload data
•Autonomous agents operate
across existing sensor and
telemetry products
•Industry and academia supply
spacecraft parts based on
collaborative designs derived from
NASA’s knowledge system
Capturing KnowledgeSharing Knowledge
•MarsNet
•Mars Exploration Rovers
•Space Interferometry Mission
Enables capture of knowledge at the
point of origin, human or robotic,
without invasive technology
Enables seamless integration of
systems throughout the world
and with robotic spacecraft
Enables sharing of essential
knowledge to complete
Agency tasks
Modeling Expert Knowledge
•Systems model experts’ patterns
and behaviors to gather
knowledge implicitly
•Seamless knowledge exchange
with robotic explorers
•Planetary explorers contribute to
their successor’s design from
experience and synthesis
•Knowledge systems collaborate
with experts for new research
•Interstellar missions
•Permanent lunar and
Martian colonies
•Europa Lander/Submersible
•Titan Organics: Lander/Aerobot
•Neptune Orbiter/Triton Observer
•Mars robotic outposts
•Comet Nucleus Sample Return
•Saturn Ring Observer
•Terrestrial Planet Finder
2003 2007 2010 2025
Enables real-time capture of tacit
knowledge from experts on
Earth and in permanent
outposts
http://http://km.nasa.govkm.nasa.gov
Jeanne Holm, Chief Knowledge ArchitectJeanne Holm, Chief Knowledge Architect
NASA/Jet Propulsion LaboratoryNASA/Jet Propulsion Laboratory

36. 36

5
th
Dimension in Knowledge Management?

37. 37

Could India lead Asia to the
next dimension in Knowledge Management?

38. 38Ron Young, 23
rd
November 2010, KM Asia, Singapore
www.knowledge-management-online.com

39. 39
Contact Ron Young
Web: www.knowledge-management-online.com
Blog: http://km-consulting.blogspot.com
Facebook: www.facebook.com/ronyoung
Linkedin: www.linkedin.com/ronyoung
Twitter: www.twitter.com/ronyoung
Knols: knol.google.com/ronyoung
Email: [email protected]

40. 40
Pearls of Wisdom
“One’s knowledge is only a handful of sand,
there is still an ocean of knowledge to learn”
Tamil proverb

41. 41
Pearls of Wisdom
“Think of yourself as if you were the
only unenlightened person in the world.
Everyone else is your teacher.”
Buddha