Knowledge exchange project proposal for FPT

project proposal

1. KNOWLEDGE EXCHANGE PROJECT Individual Presentation Information System HAN21080057

2. FPT Information System Leading supplier of digital transformation services and technological resolutions. Enable clients' success through innovative digital solutions. • 2.500 employees • Best Place To Work Asia 2023 VISION MISSION SIZE (FIS, 2017)

3. PROBLEM & RESEARCH QUESTION Employees leaving their current jobs since they are not satisfied (Pham et al., 2021). “What factors influence FPT Information System’s employees’ job satisfaction in 2023?” Research Objective 1 : To identify the key factors that motivate employees to work at FIS Research Objective 2: To rank those factors in order of influence. Size : From 70 – 90 people currently working at IS  Get different perspectives. PROBLEMS RESEARCH QUESTION Dissatisfaction in tech companies in recent years (Terrazas, 2023).

4. • Population: Employees in Bangladesh • Method: Q uestionnaires • Problems: - Low productivity - Employees leaving because they are not satisfied Study 1: How do wages and welfare facilities affect employee productivity and motivation? Variables Motivation Performance Motivation 0.490 Wages 0.800 0.440 Facilities 0.770 0.320 F-square Result The values above 0.35 indicate large effects ( Sarstedt et al., 2017) If a company offers: • Sufficient wages • Changes in the physical environment  Increase satisfaction Wages Facilities Motivation Productivity • Sample size: 3,436,847 ( Alam et al., 2020)

5. • Population: SME e mployees in Vietnam • Method: Direct interview (pre-designed questionnaire) • Problems: - Enterprises lack management skills and knowledge - Competitiveness is affected Study 2: What are the factors influencing SME employee loyalty in Vietnam? Multivariate Regression Result Comparing the value (strength) of standardized β :  Colleague factor = the biggest impact ( β = 0.291) • Sample size: 320 (NGUYEN et al., 2020)

6. • Population: 4&5 stars hotels in Rawalpindi, Islamabad, and Dera Ismail Khan, Pakistan. • Method: Questionnaire • Problems: Employees feel invalidated  negatively affects brand’s reputation Study 3: How do job satisfaction dimensions vary in their relative importance for the recommendation intentions of different employee groups?  Job satisfaction has a significant & direct impact on Commitment. (Time 1 β = 0.655 and Time 2 β = 0.400) • Sample size: 450 • Result: Job satisfaction Employee empowerment Commitment H1 H2 H3 H4 ( AlKahtani et al., 2021)

7. Marketing Intern Group • 18 active users • Within the department Dance Club Group • 47 active users • High interaction FIS Activity Group • 21 active users • Close relationships • High interaction GROUPS DETAILS SURVEY FOR FIS’s EMPLOYEES (86) • Quantitative • Different employees, units, and departments RESEARCH METHODOLOGY • Convenience Sampling Fair, Accurate Timesaving Effective

8. OVERVIEW OF DATA COLLECTION Variables IV/DV Data type Level of measurement Scale Reference Facility IV Non-numeric Ordinal Likert scale 1-5 ( Alam et al., 2020) (Duque et al., 2020) Colleagues IV Non-numeric Ordinal Likert scale 1-5 (NGUYEN et al., 2020) (Bulińska-Stangrecka & Bagieńska, 2021) Income from the company IV Non-numeric Ordinal Likert scale 1-5 ( Alam et al., 2020) (DO, 2020) Employee’s job satisfaction DV Non-numeric Ordinal Likert scale 1-5 (Riyanto et al., 2021)

9. EXECUTION PLAN & PROJECT APPROVAL INTERNAL COMMUNICATION DEPARTMENT:

10. THANK YOU! Reference list: Information System Alam , M., Hassan, M., Bowyer, D. & Reaz , M. (2020). The Effects of Wages and Welfare Facilities on Employee Productivity: Mediating Role of Employee Work Motivation. Australasian Accounting, Business and Finance Journal. [Online]. 14 (4). pp. 38–60. Available from: https:// ro.uow.edu.au / aabfj /vol14/iss4/4/. [Accessed: 24 November 2023]. AlKahtani , N.S., Iqbal, S., Sohail , M., Sheraz , F., Jahan, S., Anwar, B. & Haider, S.A. (2021). Impact of employee empowerment on organizational commitment through job satisfaction in four and five stars hotel industry. Management Science Letters. [Online]. 11 (3). pp. 813–822. Available from: https:// m.growingscience.com /msl/Vol11/msl_2020_371.pdf. [Accessed: 4 December 2023]. Bulińska-Stangrecka , H. & Bagieńska , A. (2021). The role of employee relations in shaping job satisfaction as an element promoting positive mental health at work in the era of COVID-19. International Journal of Environmental Research and Public Health. [Online]. 18 (4). p. 1903. Available from: https:// www.mdpi.com /1660-4601/18/4/1903. [Accessed: 26 November 2023]. DO, T.T. (2020). Critical Factors Affecting the Salaries of Employees of Manufacturing Enterprises in Vietnam. The Journal of Asian Finance, Economics and Business. [Online]. 7 (6). pp. 485–494. Available from: https:// koreascience.kr /article/JAKO202017764018242.pdf. [Accessed: 24 November 2023]. Duque, L., Costa, R., Dias, Á ., Pereira, L., Santos, J. & António, N. (2020). New Ways of Working and the Physical Environment to Improve Employee Engagement. Sustainability. [Online]. 12 (17). p. 6759. Available from: https:// www.mdpi.com /2071-1050/12/17/6759. [Accessed: 26 November 2023]. FIS (2017). FPT Information System - Corporate Informations . [Online]. 2017. www.fis.com.vn . Available from: https:// www.fis.com.vn /Views/corporate- informations / cid /7/corporate- nformations . [Accessed: 14 November 2023]. Kok , H., Mobach , M. & Omta , O. (2014). Facility design consequences of different employees’ quality perceptions. The Service Industries Journal. [Online]. 35 (3). pp. 152–178. Available from: http:// www.tandfonline.com /action/ showCitFormats?doi =10.1080/02642069.2014.990003. [Accessed: 26 November 2023]. Le, Q.H., Do, Q.A., Pham, H.C. & Nguyen, T.D. (2021). The Impact of Foreign Direct Investment on Income Inequality in Vietnam. Economies. [Online]. 9 (1). p. 27. Available from: https:// www.mdpi.com /2227-7099/9/1/27. [Accessed: 26 November 2023]. NGUYEN, H.H., NGUYEN, T.T. & NGUYEN, P.T. (2020). Factors Affecting Employee Loyalty: A Case of Small and Medium Enterprises in Tra VinhProvince , Viet Nam. The Journal of Asian Finance, Economics and Business. [Online]. 7 (1). pp. 153–158. Available from: https:// oak.go.kr /central/ journallist / journaldetail.do?article_seq =23463. [Accessed: 26 November 2023]. Pham, T.T.D., Ngo, A.T., Duong, N.T. & Pham, V.K. (2021). The Influence of Organizational Culture on Employees’ Satisfaction and Commitment in SMEs: A Case Study in Vietnam. The Journal of Asian Finance, Economics and Business. [Online]. 8 (5). pp. 1031–1038. Available from: https:// www.koreascience.or.kr /article/JAKO202112748675309.view?orgId= kodisa . [Accessed: 28 November 2023]. Riyanto , S., Endri , E. & Herlisha , N. (2021). Effect of work motivation and job satisfaction on employee performance: Mediating role of employee engagement. Problems and Perspectives in Management. [Online]. 19 (3). pp. 162–174. Available from: http:// dx.doi.org /10.21511/ppm.19(3).2021.14. [Accessed: 26 November 2023]. Terrazas, A. (2023). Coders are no longer the high-flying stars of Big Tech — and it’s making them grumpy. [Online]. 17 October 2023. Business Insider. Available from: https:// www.businessinsider.com /tech-workers-employees-dissatisfied-jobs-new-data-labor-market-glassdoor-2023-10. [Accessed: 4 December 2023].