Knowledge Management Information Sheet(58f671121fa4e5fd56cf1025ded949ee).docx

The problem is that EnviroTech has suffered a social engineering attack In which an attacker exploited Jessica Jane Jacobs public social media profiles to gather personal information and gain unauthorized access to sensitive company data. This breach highlights a lack of awareness and protection against social engineering tactics within the organisation's Information security practices.

1. Knowledge Management Information Sheet
What is Knowledge Management?
Knowledge Management (KM) is the process of capturing, storing, sharing, and
utilising knowledge within an organization to improve efficiency, decision-making,
and innovation. It involves systematic management of information and expertise to
enhance organizational performance and competitive advantage.
Importance of Knowledge Management in Cybersecurity
In cybersecurity, Knowledge Management plays a crucial role in:
•Enhancing incident response by capturing and sharing threat intelligence and
best practices.
•Improving decision-making through access to up-to-date security information
and trends.
•Fostering a proactive security culture by disseminating knowledge on
emerging threats and vulnerabilities.
•Supporting compliance efforts by maintaining and documenting
cybersecurity policies and procedures.
Typical Industry Methods for Capturing and Using Knowledge
1.Documentation and Knowledge Repositories: Storing cybersecurity
policies, procedures, and incident reports in centralised repositories.
2.Lessons Learned Workshops: Analysing past security incidents to
identify improvement opportunities.
3.Communities of Practice: Facilitating collaboration among
cybersecurity professionals to share insights and expertise.
4.Training and Certification Programs: Providing ongoing education to
staff on cybersecurity best practices.
Common Incentives and Reward Systems
•Recognition Programs: Acknowledging individuals or teams for
exceptional contributions to cybersecurity.
•Career Development Opportunities: Offering promotions, certifications, or
specialised training in cybersecurity.
•Financial Incentives: Providing bonuses or performance-based rewards
for achieving cybersecurity goals.
•Peer Recognition: Encouraging peer-to-peer recognition for knowledge
sharing and teamwork in cybersecurity initiatives.

2. Common Software Products Used in Knowledge Management
Confluence
•Description: A team collaboration software for sharing and organizing
knowledge.
•Cost: $5 per user/month
Microsoft SharePoint
•Description: A collaborative platform for document management and
storage system.
•Cost:
oBasic Plan: $5 per user/month
oStandard Plan: $10 per user/month
oPremium Plan: $20 per user/month
Document360
•Description: A knowledge base software for creating self-
service documentation.
•Cost: Starts at $99 per project/month
Notion
•Description: An all-in-one workspace for note-taking, project management,
and collaboration.
•Cost:
oPersonal Pro Plan: $4 per user/month
oTeam Plan: $8 per user/month
Knowledge Management Database Systems
Knowledge management databases are where all of the gathered information gets
stored. Knowledge management databases should adhere to the following
maintenance and access requirements
•Regular backups of database
•Regular updates of new information
•Role-based access controls
•Authentication and authorisation
•Provide training sessions for employees on how to use the knowledge
database effectively
Conclusion
Effective Knowledge Management in cybersecurity ensures that critical information

3. is accessible, actionable, and secure, supporting organisations in mitigating risks
and maintaining robust defences against cyber threats