Knowledge Management Process in TCS

Knowledge Management

1. K n o w le d g e M a n a g e m e n t P r o c e s s u s e d i n TCS S U BM I T T E D B Y : Saurabh Sharma A - 27 B A T C H 2 1 5 - 1 7 K N O W L E D G E M A N A G E M E N T

2. A b o u t t h e Co m p a n y K N O W L E D G E M A N A G E M E N T A S S I G N M E N T - 1 2 Tata Consultancy Services Limited  ( TCS ) is an Indian multinational information technology (IT) service, consulting and business solutions company headquartered in Mumbai, Maharashtra. It is a subsidiary of the Tata Group and operates in 46 countries. TCS is one of the largest Indian companies by market capitalization ($80 billion). TCS is now placed among the ‘Big 4’ most valuable IT services brands worldwide. In 2015, TCS is ranked 64th overall in the Forbes World's Most Innovative Companies ranking, making it both the highest-ranked IT services company and the first Indian company. It is the world's 10th largest IT services provider, measured by the revenues.

3. T oo l s U s e d a n d t h e i r sig n i f i c a n c e i n K M K N O W L E D G E M A N A G E M E N T A S S I G N M E N T - 1 3 Ultimatix Digitally Connected Ultimatix is a website which is dedicated for the use of the working executives of TCS only The website offers a single stop usage to a variety of content that can be explored and used by an employee It has various different links to manage ones account and enables an employee to use various portals that are linked with this website It’s a very comprehensive solution to a lot of features that are enabled for a resource of an IT company There are other IT companies in India such as Infosys, Wipro, Tech mahindra etc. which also has such websites for employees

4. T oo l s U s e d a n d t h e i r sig n i f i c a n c e i n K M ( Co n t d . ) Ultimatix has links to access various features and portals such as: GESS: Employee Services iCalms : Knowledge Sharing and Training modules Knowmax : Social Media platform Gspeed : Appraisal Processes MyDocuments : Payslips and other documents MyProfile : Profile of the employee And other services K N O W L E D G E M A N A G E M E N T A S S I G N M E N T - 1 4

5. T oo l s U s e d a n d t h e i r sig n i f i c a n c e i n K M ( Co n t d . ) The purpose of different portals available through Ultimatix are: One stop access to all the information and various features enabled feature for an employee To share experiences Provide training to employees Providing search option to search another employee within the organization To share solutions to already identified problems To save time by using other project material To help on the competence development Raise requests related to various service required or any other information To save references from different projects and experiences K N O W L E D G E M A N A G E M E N T A S S I G N M E N T - 1 5

6. K n o w l e d g e M a n a g e m e n t F r a m e w o r k O nli n e Co l lab ora ti on For u m D iscu ss i o ns Soc ial Net w o r kin g Wikis and Bl o g s F2 F - S e m inars O n l i n e S e min a r s P o i n t- o f- v i ew Bl o g s Ea r l y C om p etence Bui ld - up O nli n e Co l lab ora ti on For u m D iscu ss i o ns Soc ial Net w o r kin g Wikis and Bl o g s C O M MUN I TY B e s t P r actices Ref e rence C ases Bu s in ess De v el o p ment P o r tfo l i o Ma n agement B u s i nes s O pp o rt u n i t y Wor k s h op Ca p tu r i n g & Sharing A g gr e g a tion & R e fi n eme n t Un s tru c tu r ed S truc t u red Employees K N O W L E D G E M A N A G E M E N T A S S I G N M E N T - 1 6

7. T H A N K Y O U K N O W L E D G E M A NAG EME N T A S S I G N M E N T - 1 7