Knowledge Management Tata consultancy service

Knowledge Management Tata consultancy service presentation.

1. Knowledge Management on TCS Somipam R. Shimray IV/Semester Pondicherry University

2. TATA Group Founded by J.N. Tata in 1868 headquartered in Mumbai, Maharashtra Over 100 global operating companies Major Tata companies are: TCS Tata steel Tata Motors Tata power Tata chemicals Tata communication Indian hotels etc.

3. TCS TCS 1968 as a division of Tata Sons Ltd. headquartered in Mumbai, Maharashtra Operating in 46 countries with 199 branch Engineering, energy, financial services etc . Motivation for Knowledge Management (KM)

4. KM in TCS Modernizing program over several years & phases.

5. TCS KM : SECI model Socialization Knowledge communities Ask Experts PROPEL Externalization CoPs Corporate groupware Kbase Web of participation Internalization Training Combination TBEM Ultimatix Team/field building Dialogue Learning explicit knowledge Learning by doing

6. KM: Success factors in TCS Senior management drove the change and encourage knowledge sharing Change is universal: people, process and technology Increased value of intellectual capital by constant learning Strong investment in human capital and training

7. KM: Success factors in TCS Culture values People are most important factor Optimal resource utilization Global outlook Continuous change and constant learning Job rotation across projects, functions and companies

8. KM: Success factors in TCS Ultimatix Digital KM Speed up the process of decision making Digitize the organization Connected all the employees around the globe Knowledge bases: Communication network and Knowledge Repository

9. KM : Success factors in TCS TBEM (Tata Business Excellence Model) Applied in many group companies urging best practices to be shared among organization Addresses all aspects of quality e.g. leadership, Strategy, KM, HR, etc. Helped employees learned about: Managing data P rocess orientation Motivating people TCS was accessed by trained TBEM people from other TATA group companies for knowledge sharing

10. KM : Success factors in TCS KM maturity Assessed the clients readiness to adopted KM initiatives Helped customers formulate a KM vision and strategy Suggested a KM “road map”: explaining policies and processes, conducting awareness and training sessions

11. Codification and Personalization In 1990s, KM started to gain strategic management relevance Codification: Knowledge is codified and stored in database / repositories and made independent of the person so that it can be easily accessed and used by anyone Personalization: Knowledge is tried to the person who developed/gained it and is shared through person-to-person contact and build network of people

12. TCS TCS mixed approach (Codification and Personalization) Balance between Codification and Personalization strategies

13. Evaluation of KM efforts:TCS -Employee jobs satisfaction Increase - Employee engagement/ participation -Overloading information Reduce - Loss of intellectual capital -Creativity, learning

14. Conclusion Established in 1968 It is one of the leading TATA companies Indian  multinational information technology (IT) services, business process and consulting company TCS is the largest Indian company by market capitalization and is the largest India-based IT services company by 2013 revenues TCS is ranked 40th overall in the  Forbes World's Most Innovative Companies ranking, making it both the highest-ranked IT services company and the top Indian company