KPI APAR Integration PPT Insurance related.pptx

Insurance related topic which is use to analyse the situation of the employees

1. KPI-APAR Integration The New India Assurance Co Ltd.

2. Regional Office CBOs RCH- Regional Claims Hub (Suit) Business Office (Large, Medium, Micro) Key Business Office (KBO) Auto Tie-up Hub BO (ATHBO)* Head Office RCH- Regional Claims Hub (Non-suit) CCH- Child Claims Hub (Suit) CCH- Child Claims Hub (Non-suit) Regional Underwriting Hub Regional Accounts Hub RO Floor- Administration & Support Business Generation Business Servicing Business Administration Other Hubs & Specialized Offices *ATHBO are actually Business Servicing Offices

3. Office/ Department Role Domain Weightages Deliverables/ Tasks/Functions

4. Office/ Department BO/ KBO Business Generation Business Administration CBO Business Generation Business Administration Business Servicing RO Business Servicing Business Administration HO Business Administration

5. Role Role Type Number of Roles Business Generation 11 Business Servicing 12 Business Administration 41 Grand Total 64

6. Domains (for Administration Roles) Sales, Marketing & Relationship Management Underwriting Claims Placement & Administration of Treaties / FAC/ Investment Reviews, Inspections & Consultancy Coordination Legal, Compliance & Grievance Handling Accounting, Banking, Reconciliation, Budgeting, Taxation IT/ITES, MIS, Data Analysis, Portal/Website, Automation Record Keeping, Support New Product/Initiatives, Actuarial and R&D General Administration Head of Office/Department Others

7. Weightages Customised Appraisal Templates based on combination of Work Domains Relative Weightages to be given to Domains, totaling 100%. Marking to be done Domain-wise Maximum of 6 or 7 Domains for an individual employee ‘Others’ for contingencies

8. Deliverables/ Tasks/Functions Each domain will have their set of Deliverables/Tasks/Functions Deliverables/Tasks/Functions to be clearly defined with Measurables (wherever possible) Individual weightages at task level not envisaged at this stage for support/administration roles Task output/effectiveness measurability will evolve with system

9. Office/Dept. Task 1 Task 3 Task 2 Domain 1 (40%) Task 1 Task 2 Task 1 Task 1 Task 3 Task 2 Domain 2 (30%) Domain 3 (20%) Domain 4 (10%) Role

10. Custom Template Examples

11. Department Role Domain Weightage Tasks/Functions Customer Care Official - Compliance (HO) Legal , Compliance & Grievance Handling 70% Resolving grievances (TAT 30 days) & appeals (TAT 60 days) received in CPGRAMS Registration & Acknowledgement of grievances in CRM Module received from various sources (3 working days) Compliance of awards related to Ombudsman (within 30 days of award upload in portal by CIO) MIS , Data Analysis, Compilation , Reporting , Portal/Website Update/Automation 15% Preparation of IRDAI/Ministry Compliances (statistics) monthly/quarterly/annually LOB wise/Age wise/RO wise grievance statistics in respect of pendency/disposal Collection and consolidation of Health Grievance Meetings data from all ROs/CBOs to be sent to IRDAI Timely updating of CCNOs/RMs overseeing Customer Care and Insurance Ombudsman matters in department as well as website Coordination 15% Conducting periodic VC meetings with ROs to discuss pending grievances Preparation of Agenda for Quarterly PPC meetings which includes Root Cause Analysis Follow-up with IT/TCS for CRM related issues   100%  

12. Department Role Domain Weightage Tasks/Functions HR- Pension & Gratuity Official - HR (HO) Accounting , Banking , Reconciliation , Budgeting , Taxation 70% Entries of both Pension Fund and Gratuity Fund in Tally Software Preparation of Bank Advices to release Gratuity and Commutation to retired employees Preparation of Balance Sheet and Income and Expenditure Account of both Pension Fund and Gratuity Fund at Market Value Basis Reconciliation of Accounts of Pension Fund and Gratuity Fund Preparation of Bank Advices to release Gratuity and Commutation to retired employees MIS , Data Analysis, Compilation , Reporting , Portal/Website Update/Automation 25% Preparation of Data for filing e- tds return of Pension Fund and Gratuity Fund Information and Statistics of all records (and as and when as required by GIPSA/Ministry) Maintenance of Investment Schedule of Both Pension Fund and Gratuity Fund Coordination 5% Regular correspondence with Auditor for finalization of Accounts for both Pension Fund and Gratuity Fund Fund Transfer advices to transfer funds to LIC   100%  

13. Department Role Domain Weightage Tasks/Functions Motor OD Official - Motor OD (HO) Reviews , Inspections & Consultancy 65% Review of performance of online channels Review of performance of all New India portals Review of performance of all Tie ups/ monitoring auto tie-ups Review of Loss Control Measures New Product/Initiatives , Actuarial and R&D 20% Research and development of new products and add ons Obtaining approval from PMC & IRDAI for the new products Co-ordination with IT Department and different channels for implementation of new products Accounting , Banking , Reconciliation , Budgeting , Taxation 10% Preparing vouchers for MTD and Auto Tie up including payment of RSA fees to Roadzen Record Keeping, Support 5% Maintaining register for discount and underwriting proposals   100%

14. KPI Template Setting Process

15. Departmental KPI Individual Custom KPI Template

16. Start of Appraisal Cycle- Departmental KPI Communicated Head of Department/Office Communicates the same to subordinates Reporting Manager in consultation with appraisee , finalizes the domain, weightages & tasks. Enters it into system Employee Agrees with his KPI Sheet after discussions with Reporting Officer KPI Finalised in System

17. Continuous Appraisal There will be provision of Quarterly Review (non mandatory) in addition to Annual Review (mandatory) Employee can do self appraisal against each assigned task/function. Reporting Manager can put across his/her comments/ observations/ corrective measures (if any) There will not be any Agree/Disagree or escalations in quarterly reviews Marks will not be awarded in quarterly reviews. Scoring will be done only at the end of fourth quarter for the whole year (Or in case of KPI closure/change mid-way as discussed during ‘Train the Trainers’ session)* Domains, Weights and Tasks can be changed at any time. For every change- the existing KPI template to be closed and marking done * , and then new one to be assigned The Domain named ‘Others’ will be a blank field to be used in case of contingencies

18. Final Appraisal Closure (to HR Conf. cell ) Acceptance Officer 2 Agree Disagree Closure (to HR Conf. cell) Disclosure (view only)

19. Performance (35%) Traits (30%) Growth Potential (35%) Performance (70%) Traits (10%) Growth Potential (20%) Current APAR- Approximation Proposed APAR- Illustrative Only