Large language model for public services

Using Large Language Models in Public Services (Past Tense)
#smart_conference #Nile_University #IEEE #AI #LLM #NLP

The presentation explored the transformative potential of large language models (LLMs) in revolutionizing public service delivery. As artificial intelligence and natural language processing technologies advanced, LLMs offered unprecedented opportunities to streamline operations, enhance citizen engagement, and drive innovative solutions for pressing societal challenges.

1. LARGE LANGUAGE MODEL IN SERVICES
Evolution from Theory to Practice
Presented by :
Mohamed Elharthy - Digital Consultant

2. EVOLUTION FROM
THEORY TO PRACTICE

4. THE APPLICATION OF LARGE LANGUAGE MODELS IN BUSINESS
IS TRANSFORMING THE WAY ORGANIZATIONS OPERATE AND
ENGAGE WITH CUSTOMERS
From enhancing customer support to streamlining
content creation, these models are seemingly
becoming indispensable tools for modern
businesses. In fields ranging from healthcare and
finance to education, marketing, and law, these
models are transforming the way businesses
function and engage with their customers

5. LLM excel in processing and generating human
language. This makes them valuable for a wide
range of natural language processing (NLP)
applications in business. They can automate
customer support through chatbots, analyze
customer feedback sentiment, and even generate
content for marketing and advertising
ENHANCED COMMUNICATION AND CUSTOMER SERVICE

6. PERSONALIZATION
These models can be used to personalize user
experiences. In e-commerce, for example, they
can recommend products based on
a user’s browsing and purchase history. Similarly,
in content delivery platforms they can recommend
articles, videos, or courses tailored to a user’s
.interests

9. Generating high-quality, relevant marketing
materials such as blog posts, social media updates,
and email campaigns. • Helping companies gauge
public opinion and assess the success of their
.marketing efforts using sentiment analysis
MARKETING

13. Galaxy.AI

14. Galaxy.AI

15. Galaxy.AI

16. REVOLUTIONIZING CUSTOMER SERVICE
HOW LARGE LANGUAGE MODELS ARE TRANSFORMING THE INDUSTRY

17. IMPROVING CUSTOMER INTERACTIONS
One of the major ways LLMs are altering the
customer service business is through improved
customer interactions. These models are able to
comprehend and reply to customer concerns in
a more natural and human-like way. Customers
may now have  interactions with AI that feel like
they’re talking to a real person, rather than
receiving mechanical, pre-scripted responses.

18. SENTIMENT ANALYSIS AND FEEDBACK INTERPRETATION
LLMs can assess sentiment and comprehend consumer
perceptions about a product, service, or overall brand by
sorting through customer feedback, reviews, social media
comments, and more. Businesses are able to improve their
offerings and customer service by spotting patterns,
addressing concerns, and analyzing customer sentiment.
Additionally, they can also identify potential advocates or
detractors, helping them create  targeted engagement
strategies. This level of personalization can foster stronger
customer loyalty and potentially drive increased sales.

19. COST EFFICIENCY
Large Language Models can handle a high
amount of questions at the same time,
eliminating the need for a large customer
support team. This cost-effective solution not
only reduces operational costs but also
improves efficiency. Businesses can more
strategically allocate resources, focusing on
areas that demand human involvement while
delegating routine questions to LLMs.

20. ARTIFICIAL INTELLIGENCE THREATS
IN IDENTITY MANAGEMENT

23. THANKS