Lecture 11 - Effective Communication.pptx

.

1. Effective Communication Syed Saad Bin Kazim

2. Effective communication refers to the successful transmission of information from one person or group to another, with the intended message being accurately understood and appropriately acted upon.

3. Key components of Effective Communication Clarity Consciousness Listening Feedback Non verbal cues Empathy Consistency Respect

4. Clarity and Consciousness Avoiding jargon and unnecessary complexity. Using examples to illustrate clear messaging.

5. Active Listening F ocusing, understanding, and responding to a speaker with the goal of comprehending their message accurately. Maintain eye contact Paraphrasing Provide verbal and non verbal affirmations Avoid interruptions Use mirroring

6. Nonverbal Communication Facial Expressions Body Language Gestures Eye Contact Posture Proximity Tone of voice Touch Silence

7. Building Trust Through Communication Be Honest and Transparent Demonstrate Reliability Admit Mistakes Respect Others' Confidentiality Clarify Expectations Be Genuine and Authentic Show Appreciation Be Responsive

8. Empathy