Lecture 5 professional ethics to get manner education

lecture for professional ethics

1. Ethics in Professional
Communication

2. Communication
Communication is central to our lives.
Effective communication can help us solve problems and improve
relationships in our professional as well as personal lives.
Communication experts believe that poor communication is at the root
of many problems and that effective communication is one solution to
these problems.

3. Communication
Communication itself is probably best understood as a dialogic
process.
A dialogue is simply the act of taking part in a conversation,
discussion, or negotiation.

4. Communication
E.g. A student may describe a conflict with an instructor as
unfair treatment: “I know my instructor doesn’t like the fact
that I don’t agree with his opinions, and that’s why he gave
me such a poor grade in that class.”
The instructor might counter, “That student doesn’t
understand all the factors that go into a final grade.”
Each person may believe that he or she is correct and that
the other person’s view is wrong

5. Communication Principles
Communication begins with the self.
It involves others.
Communication is inevitable and irreversible.
Communication has both, a content as well as a relational dimension.
For example, if a person asserts, “Sit down,” the content of the
brief message is a request for the other person to be seated.
Relationally, he/she is suggesting that they have the authority
to tell the other person to be seated.
Consider the difference between “Sit down!” and “Would you
care to be seated?”
While the content is essentially the same, the relational aspect
seems far different.

6. Communication Principles
Communication involves choices about multiple aspects of the
message, including:
Verbal, nonverbal, and behavioral aspects; characteristics of
the speaker; relationship between the speaker and the
audience; characteristics of the audience; and the situation in
which the communication occurs.
A change in any one of these variables affects the entire
communication process.

7. Communication Ethics

8. Significance of Ethical Communication
Ethics are those moral principles, which guide the conduct of
individuals.
When an organization communicates internally, it shapes the values
of its employees.
When itcommunicates externally, it influences theperception of
the externalpublic.

9. Significance
◆Ethical business communication holds great significance on
three main fronts.
◆Maintaining high ethical standards on each front is essential to
success in business.
1.Business to business:
E.g. between a business and its suppliers or distributors.
2.Business to employees:
Organizational communication within the business itself,
how the leadership communicates with the employees.
3.Business to the public:
How the business develops its public image.

10. Function of Ethical Communication
◆Ethical business communication's primary function
is to send and receive messages in a neutral, non-
offensive manner.
◆When communication does not adhere to ethical
standards, the consequences can include unhappy
employees and a poor public image, thus, adversely
affecting business.

11. Ethics Guidelines for Professional
Communication

12. Guidelines for Effective Ethical Communication
Communicating ethically in one’s business all of the time
can be a struggle.
However, ethical communication for professionals and in
businesses means being truthful and upfront and saying
what needs to be said, even when it is difficult.
Fabricating false information is clearly unethical, and so is
exaggerating or omitting important information that
others need to know.

13. Guidelines
Ethical communication:
Should includeallrelevantinformation.
Is true in every sense and is not deceptive in any way.
Is accurate and sincere; avoidslanguage that manipulates,
discriminates or exaggerates.
Does not hide negative information behind an optimistic attitude.
Does notstate opinions as facts
Does not show bias.
Is easy to understand.
Does not forget to acknowledge/credit source.
Takes extra care with confidential information.

14. Factors Influencing Ethical
Communication

15. Factors Influencing Ethical Communication
1.Every communication decision has some ethical aspect to
it, acknowledged or not:
There are countless complexities involved in the
communication process, but communicators initially
face two simple choices:
To speak,
To listen,
Each choice implies an ethical decision.

16. Factors
In amessage, should thesender discloseinformation,
motives,or feelingsto others?
That choice inevitably involves an ethical element.
Clearly, some messages should not be sent, such as those
involving “inside information”, rumors about organizational
change etc.

17. Factors
The timing and mode of communication adds another
layer of complexity to the ethical dimension.
Is it wrong to tell the truth?
Is it alright to hide the truth?
Can one be too blunt?
Should certain information be communicated only face-to-
face?

18. Factors
2.The ethical nature of communication must be considered within the
context of who, what, when, and where:
Ethical communicators are not only concerned with who or what or
where or when, but with all four dimensions simultaneously.
Suppose a group of employees, belonging to different
departments discussed an important project they were working
on.
The discussion took place in a restaurant, while they sipped
their coffees, along with working on the project details.
This may seem perfectly ethical on the surface but the problem
was that a competitor overheard their conversation.

19. Characteristics of Ethical Communication
The vital characteristics of ethical communication are discussed below:
Conveying the point without offending the audience:
While communicating to the audience, conveying the desired
message to them in a significant manner is of primary
importance.
E.g., the employees in a company can be asked to increase their
efficiency in a demanding manner whereas managers and
executives will feel offended if the same tone is used on them.
There are different ways to explain the exact things to them in a
much smoother manner.

20. Characteristics
Maintain a relationship with the audience:
Maintaining the same wavelength with the audience is very
important for a communicator to ensure the effectiveness of the
message.
Experienced communicators immediately build a relationship
based on trust with the audience as soon as they start speaking.

21. Characteristics
Avoid withholding crucial information:
In the modern era, information is vital for all decisions.
Hence, it is important for any organization to be cautious when
communicating with the public.
The communicated information should be complete and all vital
information must be conveyed appropriately.
Purposely withholding crucial information might result in the
public conceiving a bad image.

22. Characteristics
Accuracy of information is necessary:
Any information that is to be passed on must be true and
accurate.
Communicating without checking the truth of the
information can be highly dangerous for the organization.
Identification of the source and testing the information is
necessary before communicating it.

23. Consequences of Unethical
Communication

24. Consequences of Unethical Communication
There are many consequences of unethical business
communication.
Everything in business rises and falls on communication.
A business may have an outstanding product or service, but if
it doesn't communicate well with its customers, they will not
be satisfied, and this can weaken the business/customer
relationship.

25. Consequences
When ethical communication is lacking; moral, corporate
image and motivation will lack as well.
Each of these elements affects the spirit of the employees,
which in turn will reflect to the customer and result in a
decrease in revenue.