Today’s Attacks and What we have learnt Credential Theft & Misuse Verizon DBIR Report 2022: ~50% 2023: ~52% 2024: ~48% Process Breakdown Statista Human Error Too many permissions Crisis of Priority Emphasis on new project rather than optimization Focus on new technology rather than process
Why IAM maturity matters. “Everyone has a plan…until they get punched in the face”
Medibank 2022 Cyber Incident The real cause, the damage, and implications https:// www.upguard.com /breaches/ medibank -data-leak
Could these have been prevented? Yes!
CAPABILITY MATURITY MODEL INTEGRATION (CMMI) MEASURING GROWTH AGAINST BENCHMARK
Maturity Level 1 – Initials Maturity Level 5 – Optimizing Maturity Level 4 – Quantitatively Managed Maturity Level 3 – Defined Maturity Level 2 – Managed Program Effectiveness Repeatability & Sustenance IAM vision, processes, strategy, architecture and governance optimized for maximum business value IAM architecture refined, processes integrated and contribution to business imperatives is high IAM vision and strategy defined and aligned with business, formal processes and governance established Certain business drivers identified, and tactical priorities set with informal roles and processes Ad hoc processes with little awareness or value
Pillars Description Vision & Strategy : Is there a clearly defined, enterprisewide vision and strategy for IAM? Are formal planning mechanisms in place? Organization Is there a program management office (PMO) with a charter to manage the IAM program and its portfolio of projects, applications and products? Are the roles of different constituents (people and organizational functions) well defined and documented, typically in a responsible, accountable, consulted and informed (RACI) matrix ? Is there a personal development program in place to ensure that participants' skills meet program needs? Governance Does IAM have executive sponsorship? Is a formal governance structure in place? Processes What is the formalization, integration, organizational alignment, and so on of the IAM processes? Architecture & Infrastructure Design Is there an IAM architecture and overall infrastructure design? To what degree is this aligned with or embedded within enterprise architecture (EA) Business Value How — and to what degree — does IAM contribute to security efficiency, security effectiveness (including governance, risk and compliance [GRC] management) and business enablement (direct business value)?
BU: business unit; IAM: identity and access management; PMO: program management office; EA: enterprise architecture; RACI: responsible-accountable-consulted-informed; GRC: governance, risk and compliance Developing Optimized Initial Defined Managed 2 5 1 3 4 IAM Program Maturity Level Business Value Architecture and Infrastructure Design Processes Vision and Strategy Organization Conceptual awareness at best Certain business drivers identified; tactical priorities set Business-aligned vision defined; strategic priorities set IAM vision and strategy continually reviewed to track business strategy Periodic optimization of vision and strategy Informal, basic roles, responsibilities decentralized Technical projects sponsored by BUs and CISO; informal inventory of IAM skills IAM PMO established, IAM roles and training needs defined IAM PMO active, RACI matrix defined; proactive skill development Optimal integration with business; skills optimized Ad hoc, informal Semiformal BU-specific and target-specific processes Formal processes defined, consistent across BUs and target systems Formal processes integrated and refined; aligned with business processes Process optimization Possible use of target-specific productivity tools Disjoint technical projects; technology redundancy likely Discrete IAM architecture defined; rationalization and consolidation in hand IAM architecture refined and aligned with EA IAM architecture embedded within EA; optimization None measurable Tactical efficiency and (maybe) effectiveness improvements; low direct value Sustained, quantifiable improvements tied to GRC imperative; moderate direct value Sustained, quantifiable contribution to all key business imperatives; high direct value Business value optimization; transformational direct value Blissful Ignorance Awareness Corrective Operational Excellence Legacy Program Maturity Level Governance Ad hoc, informal Subsumed within InfoSec (and InfoSec governance structures) IAM governance structure defined and accepted IAM governance structure fulfilled and refined IAM governance optimization The Gartner IAM Program Maturity Model